Coastal Business Supplies

Hello,I’m contacting you to inform you that the business related to the above ID [redacted] has responded and resolved the dispute with the refund payment as requested.Thank you so much for your help in this matter.Regards, [redacted] ***?

We received the complaint by mail 12/27/17. We have since established our account on-line to avoid any delays in the future.In response to the complaint ID ***, please accept the following information to address the issue.Customer placed an order on line through our website. The
order was paid through ***, we processed the order through our website and shipped the order to the address entered by the customer on line. We provided the service requested not knowing that the customer had provided an old or incorrect address. When the customer called, he explained that the address was incorrect and we attempted to recall the package at our expense. If we were able to retrieve the package, we would have sent the package on, again at our expense. Unfortunately, the package could not be retrieved through our carrier. At this point, we were going to help with shipping to send another package however, he would need to pay for the product again because the shipping address provided was incorrect. The customer also filed a dispute with *** and it was denied.We have spoken to the customer multiple times. We will be glad to resend the product and ship at our cost if the customer wanted to purchase the product.

It is unfortunate that the product was not received. As we stated previously, we did ship to the address requested on the order placed by way of the website. Once a package leaves our facility, it is the discretion of the carrier as to whether the package is left or not. A customer has the option to pay for "Signature Required" and even with that, we have found that it is still up to the carrier whether they leave it or capture the signature. It is out of our control at that point.At this time, it seems we have come to an impasse. Because we did ship to the address requested, we have made the decision not to resend the product. We have, however, applied a $gift card to the account for a future purchase and we will still honor the free shipping for that next order

Complaint: ***
I am rejecting this response because: The shipping is not a big expense, and why would I pay twice for a product that I never received in the first place? How about I pay for the shipping and you re-send the product? This way we can both take a lost, but thats not an option, I will find other sources for my business needsThanks for being great in the past, but our business at this juncture can not continue at this timeThere should be better protection for the customerIf no one signs for a package it should not just be left, this is not the 1950's
Sincerely,
*** ***

It is unfortunate that the product was not received. As we stated previously, we did ship to the address requested on the order placed by way of the website. Once a package leaves our facility, it is the discretion of the carrier as to whether the package is left or not. A customer has the option to pay for "Signature Required" and even with that, we have found that it is still up to the carrier whether they leave it or capture the signature. It is out of our control at that point.At this time, it seems we have come to an impasse. Because we did ship to the address requested, we have made the decision not to resend the product. We have, however, applied a $gift card to the account for a future purchase and we will still honor the free shipping for that next order

Complaint: ***
I am rejecting this response because: The shipping is not a big expense, and why would I pay twice for a product that I never received in the first place? How about I pay for the shipping and you re-send the product? This way we can both take a lost, but thats not an option, I will find other sources for my business needsThanks for being great in the past, but our business at this juncture can not continue at this timeThere should be better protection for the customerIf no one signs for a package it should not just be left, this is not the 1950's
Sincerely,
*** ***

Hello,I’m contacting you to inform you that the business related to the above ID *** has responded and resolved the dispute with the refund payment as requested.Thank you so much for your help in this matter.Regards,*** ***?

Hello,I’m contacting you to inform you that the business related to the above ID [redacted] has responded and resolved the dispute with the refund payment as requested.Thank you so much for your help in this matter.Regards,[redacted]

We received the complaint by mail 12/27/17.  We have since established our account on-line to avoid any delays in the future.In response to the complaint ID [redacted], please accept the following information to address the issue.Customer placed an order on line through our website.  The...

order was paid through [redacted], we processed the order through our website and shipped the order to the address entered by the customer on line.  We provided the service requested not knowing that the customer had provided an old or incorrect address.  When the customer called, he explained that the address was incorrect and we attempted to recall the package at our expense.  If we were able to retrieve the package, we would have sent the package on, again at our expense.  Unfortunately, the package could not be retrieved through our carrier.  At this point, we were going to help with shipping to send another package however, he would need to pay for the product again because the shipping address provided was incorrect.  The customer also filed a dispute with [redacted] and it was denied.We have spoken to the customer multiple times.  We will be glad to resend the product and ship at our cost if the customer wanted to purchase the product.