Coastal Car Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I submitted this complaint before speaking to [redacted] at CCC, and in fact she did refund the $in question Although I dispute a couple of details in her response to you, overall I am satisfied with the resolution The refund has not come through to my account as of this writing, but I'm sure it will in the next day or so If it does I will consider this complaint resolved Thank you for your assistance in the matterRegards, [redacted]

First, as the co-owner of this business, I would like to say that we pride ourselves on customer service, accuracy and fairness, so I would like to share the details behind this complaint. Second, as a proactive gesture, Ms*** was already refunded the $she requested, BEFORE filing
this complaint. Next, I would like to clarify that Ms*** was not our customer in this transaction. Her partner, Ms***, was a previous customer of ours with the same vehicle. Ms*** made the appointment and was our point of contact Ms*** was called at 10:am on 4/26/and told that the car was presenting two issues. The first issue involved parts we had replaced on a previous visit, but had gone beyond our month/12,mile warranty by more than miles. As an act of good faith, we replaced those parts for free. This goodwill gesture was worth $for parts, tax and labor. The second issue we told Ms*** about brought her total bill to $466.15. That is what she, not Ms***, was quoted and approved over the phone by our service adviser. As the owner of this business, I review every work order for accuracy and fairness before the job goes out. When I reviewed this one before payment was made, I reduced one of our diagnostic charges by a half hour to reflect our actual time spent. When the repairs were completed, Ms*** gave our service adviser Ms***’s debit card number info over the phone and it was reiterated at that time, that the total being charged was now $ (down from $466.15). Ms*** authorized this transaction on her partner’s debit cardThe next day on 4/27/16, Ms*** called, NOT Ms***, because she thought she had been overcharged $50. Our service adviser attempted to explain the bill to her on the phone, but she rudely hung up on him. Later, I spoke with Ms*** and again tried to explain the details of the bill. While doing this, Ms*** became agitated and abruptly hung up. Had she let me finish, I was going to offer to refund the $she thought she was being overcharged As stated in her complaint, Ms***, who was not part of any of these conversations, accused my service writer and me of refusing to change her bill. Had Ms*** stayed on the phone long enough, we would have gladly made the $adjustment to the bill When Ms*** called the following day on 4/28/and asked for a refund, I processed it immediately while she was on the phone. We try to keep our customers happy, especially when there has been a misunderstanding like this. Not only did Ms*** get her $refund, she also walked away with $worth of goodwill work

First, as the co-owner of this business, I would like to say that we pride ourselves on customer service, accuracy and fairness, so I would like to share the details behind this complaint.
"">Second, as a proactive gesture, Ms[redacted] was already refunded the $she requested, BEFORE filing this complaint. Next, I would like to clarify that Ms[redacted] was not our customer in this transaction. Her partner, Ms[redacted], was a previous customer of ours with the same vehicle. Ms[redacted] made the appointment and was our point of contact Ms[redacted] was called at 10:am on 4/26/and told that the car was presenting two issues. The first issue involved parts we had replaced on a previous visit, but had gone beyond our month/12,mile warranty by more than miles. As an act of good faith, we replaced those parts for free. This goodwill gesture was worth $for parts, tax and labor. The second issue we told Ms[redacted] about brought her total bill to $466.15. That is what she, not Ms[redacted], was quoted and approved over the phone by our service adviser. As the owner of this business, I review every work order for accuracy and fairness before the job goes out. When I reviewed this one before payment was made, I reduced one of our diagnostic charges by a half hour to reflect our actual time spent. When the repairs were completed, Ms[redacted] gave our service adviser Ms[redacted]'s debit card number info over the phone and it was reiterated at that time, that the total being charged was now $ (down from $466.15). Ms[redacted] authorized this transaction on her partner's debit cardThe next day on 4/27/16, Ms[redacted] called, NOT Ms[redacted], because she thought she had been overcharged $50. Our service adviser attempted to explain the bill to her on the phone, but she rudely hung up on him. Later, I spoke with Ms[redacted] and again tried to explain the details of the bill. While doing this, Ms[redacted] became agitated and abruptly hung up. Had she let me finish, I was going to offer to refund the $she thought she was being overcharged As stated in her complaint, Ms[redacted], who was not part of any of these conversations, accused my service writer and me of refusing to change her bill. Had Ms[redacted] stayed on the phone long enough, we would have gladly made the $adjustment to the bill When Ms[redacted] called the following day on 4/28/and asked for a refund, I processed it immediately while she was on the phone. We try to keep our customers happy, especially when there has been a misunderstanding like this. Not only did Ms[redacted] get her $refund, she also walked away with $worth of goodwill work

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I submitted this complaint before speaking to [redacted] at CCC, and in fact she did refund the $50 in question.  Although I dispute a couple of details in her response to you, overall I am satisfied with the resolution.  The refund has not come through to my account as of this writing, but I'm sure it will in the next day or so.  If it does I will consider this complaint resolved.  Thank you for your assistance in the matter.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I submitted this complaint before speaking to [redacted] at CCC, and in fact she did refund the $50 in question.  Although I dispute a couple of details in her response to you, overall I am satisfied with the resolution.  The refund has not come through to my account as of this writing, but I'm sure it will in the next day or so.  If it does I will consider this complaint resolved. 
Thank you for your assistance in the matter.
Regards,
[redacted]