Coastal Center, LLC

To Whom it May Concern:This office has responded to Ms [redacted] 's complaints on several occasions sinceNovember of We have sent her [redacted] with Services, Insurance Payments,Insurance Adjustments, and her Co PaymentsThe [redacted] sent do reflect all of herpayments.Coastal Centers Billing Program is a Medical Billing Program that we have adapted to fitour needs as a Mental Health FacilityWhen an old balance becomes zero on a servicethat service and payments to that service no longer show on the Monthly Statement.Services with a balance still owed only reflect payments made on that service so that iswhy we have sent Ms [redacted]

First, I would like to apologize for the delay in responseI have taken time to gather the appropriate documentation from our billing company and collection agency regarding this complaint as this balance was no longer being handled by our office.The complaint states that the patient was notified
by our office that she did not have a balance and was subsiquently sent to collections without notice.Our records indicate, by electronically time stamped proof, that the patient was mailed two statements on 12/10/and 1/12/after her insurance plans had paid their portion on 11/12/and indicated the patient had a co-insurance that was her responsibilityFinal warning letters were mailed on 2/9/15, 3/10/15, and 4/8/notifying the patient that she would be sent to collections if a payment was not made immediatelyOur billing office then attempted to contact the patient by phone on 4/23/and left a voicemail to call them back regarding her balanceAfter receiving no response from the patient she was sent to collections on 4/27/In addition to these efforts the patient would have received an explanation of benefits from the insurance company when they paid our claim showing the breakdown of what they paid and what was her responsibility as the patient to payThere is no conversation on file that the patient was ever told that she did not have a balance or that she contacted our office at all regarding her balance.Our blling office has provided all examples of when statements and collection letters were sent to the patient, including lvm for the patient on the balance to KEA Recoevery to prove the validity of this debtThey also included copies of the insurance's explanation of benefits.The patient has paid the balance since this complaint was submitted to the Revdex.com because this debt was proven to be valid.We understand that insurance benefits can be a confusing for many patientsWe strive to make every effort to explain charges to patients when they have questionsIn this instance we feel that we made all necessary attempts on our part to notify this patient of her balance and speak with her about any questions she had. *** ***Office ManagerMaricopa Podiatry###-###-#### direct###-###-#### (f)

Complaint: [redacted]
I am rejecting this response because:
Please see attached. They are not being truthful and my statement reflect that. It was stated they "adapted" in regard to their billing model as a Mental Health Facility?
Sincerely,
[redacted]

To Whom it May Concern:This office has responded to Ms. [redacted]'s complaints on several occasions sinceNovember of 2016. We have sent her [redacted] with Services, Insurance Payments,Insurance Adjustments, and her Co Payments. The [redacted] sent do reflect all of herpayments.Coastal Centers Billing...

Program is a Medical Billing Program that we have adapted to fitour needs as a Mental Health Facility. When an old balance becomes zero on a servicethat service and payments to that service no longer show on the Monthly Statement.Services with a balance still owed only reflect payments made on that service so that iswhy we have sent Ms. [redacted].