Coastal Communication

2/10/- We are in the process of contacting the customer for a resolution

We made attempts to contact the customer, 2/09/and 2/10/The first went unansweredThe second resulted in Mr [redacted] telling us he did not know what we were talking about and that it was not him who filed a complaint, then hung upWe will make several attempts to contact him today, so far with no answer, as of 1:pm Eastern TimeAt this point all we can do is close the account and wait for him to contact usSo as of today his account will be closed and we will mail the confirmation of cancellation (see attachment) to: [redacted] ***

Initial Business Response /* *** ** *** */
Mrs*** became a customer on 4/Her account was mainly paid with checks that she was mailing into the officeI show no record of her contacting us for any reason other than getting on auto payment
At this time I have put her account
on hold until we contact herAt that time I will attach any update to the account
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company had her send a check with the memo note: Do not want anymoreAt this point they began drafting the payment directly from her account using the info on the checkAgain this is a way they take advantage of the elderlyThey acknowledged that there was an attempt to cancel by having a collection person call her house on the date I submitted this claimHe spoke to my son who happened to be there at the time who said she was attempting to cancel and there would be a $cancellation feeThey need to contact me! Her Power Of Attorney with email provided in the complaint
Final Consumer Response /* *** *** *** */
The company called me Friday, July 17th and notified me that they had closed the account 7/17/and will be mailing out a letter to indicate that this had been cancelledThanks to Revdex.com for your help!

Initial Business Response /* (1000, 9, 2015/09/28) */
We had made contact with Mrs*** in the beginning of SeptemberHer account was past due a few months prior and that was the reason for the double billingShe asked that we invoice her and she mail in her payments, which we have done
My assumption was that this case would have been closed, my apologies for not following through
Initial Consumer Rebuttal /* (2000, 11, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally contacted me and are now sending me statements in the mail instead of taking out of my credit card

I never received even 1 phone call never talked to anyone. Please check the number you calling [redacted].
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We made 2 attempts to contact the customer, 2/09/2016 and 2/10/2016. The first went unanswered. The second resulted in Mr. [redacted] telling us he did not know what we were talking about and that it was not him who...

filed a complaint, then hung up. We will make several attempts to contact him today, so far with no answer, as of 1:20 pm Eastern Time. At this point all we can do is close the account and wait for him to contact us. So as of today his account will be closed and we will mail the confirmation of cancellation (see attachment) to:[redacted]

Initial Business Response /* (1000, 6, 2015/05/12) */
This could have all been cleared up in October of 2014 had Mrs. [redacted] returned our calls. We contacted her on 10/05/2014 regarding her past due balance. She said that she was too busy to talk right now but will get back to us after the weekend....

We called her again on the 15th and a few times after that. Even mailed her invoices. Had she explained to us at that time she didn't even want this account in the first place we never would have escalated it, nor continued ordering the magazine package.
In April of 2015 we sent her account to a 3rd party collection agency who put a cancellation fee to our past due amount.
I will contact them today and have them close the account with no payment due. We will cancel the remainder of the magazines and try to get some of our payment to them credited.
Enclosed is a copy of the cancellation letter that will be in today's outgoing mail.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for closing this account.

2/10/2016 - We are in the process of contacting the customer for a resolution.