Complaint: ***
I am rejecting this response because: it is untrueThey first technician gave me a part time and I showed him what I found online and he agreed that was the correct part to orderThis is a very dishonest company and I hope other people can avoid having the same issues with them
Regards,
*** ***
While we still feel we are not wrong in this matter since we did not tell Mrs*** what to order the first time, we have refunded the money as a good faith gesture
In reference to Mrs. [redacted] complaint, the first technician was there performing other work she had requested. At the end of the job, she asked the technician to look at the shower as a favor to see what could be done. The technician removed the trim so the cartridge was visibly accessible....
We did not pull the cartridge for fear of damaging it more without having a new cartridge there to back us up. This specific cartridge was not one that our supply house carries, but it is one that [redacted] carries. The technician explained to the customer in order for us to investigate and search for the replacement part, we would need to remove the cartridge and go to [redacted]. Mrs. [redacted] was also informed that the technician would be charging for all his time to do so which she then said she did not want to pay for. That's when she stated she would order the cartridge herself. All my technician did was remove the trim so the cartridge was visible. Never once did we tell her what part number to order because we did not know ourselves.The second technician then arrived once Mrs. [redacted] called us back. This is when we found out the part she ordered was wrong. She paid our guy the service fee he requested, then proceeded to call the office to complain and stated she would just simply cancel the check when she was informed there was no refund.
Complaint: ***
I am rejecting this response because: it is untrueThey first technician gave me a part time and I showed him what I found online and he agreed that was the correct part to orderThis is a very dishonest company and I hope other people can avoid having the same issues with them
Regards,
*** ***
While we still feel we are not wrong in this matter since we did not tell Mrs*** what to order the first time, we have refunded the money as a good faith gesture
In reference to Mrs. [redacted] complaint, the first technician was there performing other work she had requested. At the end of the job, she asked the technician to look at the shower as a favor to see what could be done. The technician removed the trim so the cartridge was visibly accessible....
We did not pull the cartridge for fear of damaging it more without having a new cartridge there to back us up. This specific cartridge was not one that our supply house carries, but it is one that [redacted] carries. The technician explained to the customer in order for us to investigate and search for the replacement part, we would need to remove the cartridge and go to [redacted]. Mrs. [redacted] was also informed that the technician would be charging for all his time to do so which she then said she did not want to pay for. That's when she stated she would order the cartridge herself. All my technician did was remove the trim so the cartridge was visible. Never once did we tell her what part number to order because we did not know ourselves.The second technician then arrived once Mrs. [redacted] called us back. This is when we found out the part she ordered was wrong. She paid our guy the service fee he requested, then proceeded to call the office to complain and stated she would just simply cancel the check when she was informed there was no refund.