Coastal Credit

Coastal Credit has received Mr [redacted] complaint and unfortunately cannot determine the customer’s account based off the information provided Coastal Credit has also called the telephone number provided by Mr [redacted] but it does not accept incoming calls In order to review his account please have the customer provide additional information such as his account number or the last four numbers of the borrower’s social security number Once received Coastal Credit will review his account and respond accordingly Sincerely, Coastal Credit, LLC

Coastal Credit LLC wrote off the $balance on 10/6/and the title was subsequently released on 10/9/so the matter is resolved
face=Calibri>Please let me know if you have any questions in regards to this
Thanks,
Joe ***
Joe ***
Vice President of Sales and Marketing
Coastal Credit, LLC
NMeridian Street, Suite
Indianapolis, IN
Office: 317-324-
Mobile: 317-473-
Fax: 317-660-

"MARGIN: 0in 0in 0pt">Coastal Credit has reviewed complaint ID [redacted] and determined that his account is reporting correctly to the credit bureau agencies. Mr[redacted] account was charged off on January 20, after becoming delinquent. Coastal Credit did settle the outstanding balance with Mr[redacted] on February 6, for the $2,he details in his complaint. The result of paying a previous charged off account is paid/charge off The account will not show paid satisfactorily since it was not paid as agreed per the terms of the contract. Please let me know if you have any further questions
Brian [redacted]
Vice President of Operations
Coastal Credit, LLC
Office 317-324-
Cell 954-821-

Thank you for allowing Coastal Credit, LLC (“Coastal), the opportunity to address [redacted]l’s (“[redacted]”) concerns regarding Coastal’s contact with her as a reference for Coastal customer [redacted].  I have investigated the matter and provide the following response.  ...

  Coastal would like to extend an apology to Ms. [redacted] for the various times it contacted her after she indicated she did not want to be contacted further.  It is not Coastal’s policy to continue to contact references after they express their desire not to be contacted.  The employee who did so in this instance was required to attend extensive coaching sessions wherein he was retrained on the issue so that it will not be repeated in the future.  Also, Ms. [redacted]’s name and identification was removed from our system of record. Further, Coastal is in the process of overhauling its policy regarding the use of references so that Ms. [redacted]’s experience will not be repeated with her or any other reference.   Again, Coastal Credit, LLC, has remediated the issue, and would like to apologize to Ms. [redacted] for the error of its employee in contacting her.  Sincerely,
David J B[redacted], Corporate Attorney

I reviewed the specific telephone call in question and our representative told our customer that the number they called must have been given to us by her or her husband.  At no time during the call did our representative mention anything about...

it being listed on the credit application, when our customer stated that it was a work number and not a cellular phone our representative apologized twice for calling it and also stated that we would update it in the system. Our representatives tone was not rude, if anything she was more startled than anything.  Additionally the number that was dialed has been in our servicing system since January 5, 2015 (last year) when the branch had added it into the system when the customer had called into the branch and it was listed as a cellular  phone which is why the number was called. 
Again we apologize to the customer for calling their work number, have updated our servicing system so that it will not be called again.  In addition we have notated the customer’s account that they do not wish to receive reminder calls and only receive calls if their payment is past due and lastly not to receive calls from Mary [redacted].
Please let me know if you have any additional questions in regards to this.
Thank you.
Joe [redacted]

Coastal Credit has received Mr. [redacted] complaint and unfortunately cannot determine the customer’s account based off the information provided.  Coastal Credit has also called the telephone number provided by Mr. [redacted] but it...

does not accept incoming calls.
In order to review his account please have the customer provide additional information such as his account number or the last four numbers of the borrower’s social security number.  Once received Coastal Credit will review his account and respond accordingly.
 Sincerely,
 
 
 
Coastal Credit, LLC.