[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Dear ***I have read the email and would like to help you with the information you requested.I will proceed now to the appropriate person with your contact information and ask that they contact you immediately. Best,Marta L***Director, Sales OperationsHorizon Group USA, Inc.** ***
***
*** ** ***
*** *** ***
Complaint: ***
I am rejecting this response because:
I requested a refund in the amount of 9.00, do not wish to have a replacement kit that will not workThe kit does not do what it says it will do, or make what it says it will makeWish for a refund,
Regards,
*** ***
Thank you for providing the details of the consumers complaint regarding one of our itemsWe do apologize for any inconvenience this may have causedIn addition, we have filter the missing component issue to our Quality Department for further reviewUnfortunately, the Roving Robot was placed on
back order and the consumers request was added to our ticket log to have the missing component replaced once received back in August The item was just received in inventory and will mailed this week to the address provided in this complaintOnce again, we truly apologize for all areas that the consumer may experiencedThank you, *** O***
Good morning ***Thank you for bringing this issue to my attention. I apologize that the product did not meet your expectations. After reading your complaint I have alerted the Product Development team of this issue. I can quickly resolve this situation and
send you additional markers.I hope this meets with your satisfaction. Please contact me if you have any questions. Best,Marta L*** *** ***
Complaint: ***
I am rejecting this response because:I received a kit in the mail but it was not the original one I purchased, so cannot return itContacted the company again, they are suppose to be sending the original item I purchasedHaven't received yet, but will keep the Revdex.com updated when I doThey have been excellent in communication on ***
Regards,
*** ***
Thank you for the customer feedback provided in the attached complaintWe truly apologize for any inconvenience this customer has experiencedAt Horizon, we strive for 100% quality assurance on all products as well as take pride in our overall customer serviceAs the consumer indicated, this
particular product that was purchased is for items that are not commonly washed and that is why the instructions state that specific detailingAs with many iron on transformation products, each individual package is made for a certain type of material, i.e., light and dark fabrics as both have different uses and sets of instructions as well as washingWe understand the consumer confusion and can replace the products purchased In addition, the emails from the consumer were going into our spam and we sincerely apologize for the delay in responding as this is not our practiceWe will be reaching out to them todayUnfortunately, as with many corporations, we are at our high volume season and did not realize this oversight We will be reaching out to consumer today regarding the item replacements Thank you, Deanna O*** Consumer Services Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for sending me new markersI was disappointed that I had to go through the BBC to get someone to answer meBut you have been helpful I hope you have my address from the complaintCan you give me an idea of how soon we will get them?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for advising Horizon Group USA regarding the consumer complaint from [redacted]. As the consumer indicated, she purchased two packs of our craft sticks with both packs having shorted quantities than listed on the actual packaging. Unfortunately, this was a quality issue on our...
part. In checking onhand quantities that we have, all packages were accurate in their stated amounts. As with all customers, we have advised this consumer that we will be sending replacement packages for both items not just the difference of what was shorted. These packages will be sent via UPS today.At Horizon Group USA, we pride ourselves on excellent customer service as well as outstanding quality on all of our products. We hope this one instance does not mar [redacted] impression of Horizon Group USA and/or our products. Thank you,[redacted]Consumer Services Manager
Thank you for contacting Horizon Group USA and sharing the feedback provided by consumer, [redacted] We apologize for the inconvenience she has experienced with our product, Layered Lip Balm. As per her inquiry, our turnaround time on all customer inquiries is 3-5 business days. [redacted]...
initial contact was on a Saturday which is not a business day. Currently, she Is still within the 3-5 business day turnaround ( started on Monday ending on Friday ). Unfortunately, we are unable to provide a refund as requested, but will send a replacement of this item to the address provided in this complaint. This replacement will be mailed today via [redacted], but with the New Years Holiday tomorrow, some delays may occur in delivery.Once again, we apologize for any inconvenience this may have caused. We hope this one instance does not mar the consumers impression of Horizon Group USA and/or our products.Thank you, [redacted] O[redacted]Consumer Services Manager
Thank you for bringing this issue to my attention. I have read [redacted] email and would like to apologize for any inconvenience this has caused him. I can provide a replacement product immediately. I will follow up directly with the customer to confirm he is satisfied with this...
Dear [redacted],I apologize that you had a problem with the Create Out Loud Cotton Fabric transfer. I am also sorry to hear that you were not able to reach out at our Consumer Services help line. We strive for complete customer satisfaction so both of your points are...
issues I will see get addressed.[redacted] will be reaching out to you at the phone number you provided to discuss the situation and hopefully resolve this matter to your satisfaction. Thank you for your feedback. Best,Marta [redacted]Director, Sales Operations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the response related to the complaint. As per my email to [redacted] earlier today, we are unable to provide a refund as only the original retailer where purchased can do so. We have advised the consumer to use our replacement that we are sending as the return item to the retailer as a complete, unopened kit where she should be able to exchange or return.Thank you,[redacted] O[redacted]Consumer Services Manager
Dear [redacted] and the Revdex.com, I have received the complaint submitted by [redacted] I apologize that the product did not meet her expectations. It is our mission to delivery the highest quality product to our customers so we take these situations very...
seriously. I will contact the Consumer directly and discuss a remedy. Please contact me if you need anything additional from me. Thank you. Best,Marta L[redacted]Director, Sales OperationsHorizon Group USA, Inc.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Dear ***I have read the email and would like to help you with the information you requested.I will proceed now to the appropriate person with your contact information and ask that they contact you immediately. Best,Marta L***Director, Sales OperationsHorizon Group USA, Inc.** ***
***
*** ** ***
*** *** ***
Complaint: ***
I am rejecting this response because:
I requested a refund in the amount of 9.00, do not wish to have a replacement kit that will not workThe kit does not do what it says it will do, or make what it says it will makeWish for a refund,
Regards,
*** ***
Thank you for providing the details of the consumers complaint regarding one of our itemsWe do apologize for any inconvenience this may have causedIn addition, we have filter the missing component issue to our Quality Department for further reviewUnfortunately, the Roving Robot was placed on
back order and the consumers request was added to our ticket log to have the missing component replaced once received back in August The item was just received in inventory and will mailed this week to the address provided in this complaintOnce again, we truly apologize for all areas that the consumer may experiencedThank you, *** O***
Good morning ***Thank you for bringing this issue to my attention. I apologize that the product did not meet your expectations. After reading your complaint I have alerted the Product Development team of this issue. I can quickly resolve this situation and
send you additional markers.I hope this meets with your satisfaction. Please contact me if you have any questions. Best,Marta L*** *** ***
Complaint: ***
I am rejecting this response because:I received a kit in the mail but it was not the original one I purchased, so cannot return itContacted the company again, they are suppose to be sending the original item I purchasedHaven't received yet, but will keep the Revdex.com updated when I doThey have been excellent in communication on ***
Regards,
*** ***
Thank you for the customer feedback provided in the attached complaintWe truly apologize for any inconvenience this customer has experiencedAt Horizon, we strive for 100% quality assurance on all products as well as take pride in our overall customer serviceAs the consumer indicated, this
particular product that was purchased is for items that are not commonly washed and that is why the instructions state that specific detailingAs with many iron on transformation products, each individual package is made for a certain type of material, i.e., light and dark fabrics as both have different uses and sets of instructions as well as washingWe understand the consumer confusion and can replace the products purchased In addition, the emails from the consumer were going into our spam and we sincerely apologize for the delay in responding as this is not our practiceWe will be reaching out to them todayUnfortunately, as with many corporations, we are at our high volume season and did not realize this oversight We will be reaching out to consumer today regarding the item replacements Thank you, Deanna O*** Consumer Services Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for sending me new markersI was disappointed that I had to go through the BBC to get someone to answer meBut you have been helpful I hope you have my address from the complaintCan you give me an idea of how soon we will get them?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for advising Horizon Group USA regarding the consumer complaint from [redacted]. As the consumer indicated, she purchased two packs of our craft sticks with both packs having shorted quantities than listed on the actual packaging. Unfortunately, this was a quality issue on our...
part. In checking onhand quantities that we have, all packages were accurate in their stated amounts. As with all customers, we have advised this consumer that we will be sending replacement packages for both items not just the difference of what was shorted. These packages will be sent via UPS today.At Horizon Group USA, we pride ourselves on excellent customer service as well as outstanding quality on all of our products. We hope this one instance does not mar [redacted] impression of Horizon Group USA and/or our products. Thank you,[redacted]Consumer Services Manager
Thank you for contacting Horizon Group USA and sharing the feedback provided by consumer, [redacted] We apologize for the inconvenience she has experienced with our product, Layered Lip Balm. As per her inquiry, our turnaround time on all customer inquiries is 3-5 business days. [redacted]...
initial contact was on a Saturday which is not a business day. Currently, she Is still within the 3-5 business day turnaround ( started on Monday ending on Friday ). Unfortunately, we are unable to provide a refund as requested, but will send a replacement of this item to the address provided in this complaint. This replacement will be mailed today via [redacted], but with the New Years Holiday tomorrow, some delays may occur in delivery.Once again, we apologize for any inconvenience this may have caused. We hope this one instance does not mar the consumers impression of Horizon Group USA and/or our products.Thank you, [redacted] O[redacted]Consumer Services Manager
Thank you for bringing this issue to my attention. I have read [redacted] email and would like to apologize for any inconvenience this has caused him. I can provide a replacement product immediately. I will follow up directly with the customer to confirm he is satisfied with this...
solution. Best,[redacted]Director Sales Operations [redacted]e ###-###-####
Dear [redacted],I apologize that you had a problem with the Create Out Loud Cotton Fabric transfer. I am also sorry to hear that you were not able to reach out at our Consumer Services help line. We strive for complete customer satisfaction so both of your points are...
issues I will see get addressed.[redacted] will be reaching out to you at the phone number you provided to discuss the situation and hopefully resolve this matter to your satisfaction. Thank you for your feedback. Best,Marta [redacted]Director, Sales Operations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the response related to the complaint. As per my email to [redacted] earlier today, we are unable to provide a refund as only the original retailer where purchased can do so. We have advised the consumer to use our replacement that we are sending as the return item to the retailer as a complete, unopened kit where she should be able to exchange or return.Thank you,[redacted] O[redacted]Consumer Services Manager
Dear [redacted] and the Revdex.com, I have received the complaint submitted by [redacted] I apologize that the product did not meet her expectations. It is our mission to delivery the highest quality product to our customers so we take these situations very...
seriously. I will contact the Consumer directly and discuss a remedy. Please contact me if you need anything additional from me. Thank you. Best,Marta L[redacted]Director, Sales OperationsHorizon Group USA, Inc.[redacted]