[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for contacting Horizon Group USA and sharing the feedback provided by consumer, [redacted] We apologize for the inconvenience she has experienced with our product, Layered Lip BalmAs per her inquiry, our turnaround time on all customer inquiries is 3-business days [redacted] initial contact was on a Saturday which is not a business dayCurrently, she Is still within the 3-business day turnaround ( started on Monday ending on Friday )Unfortunately, we are unable to provide a refund as requested, but will send a replacement of this item to the address provided in this complaintThis replacement will be mailed today via ***, but with the New Years Holiday tomorrow, some delays may occur in delivery.Once again, we apologize for any inconvenience this may have causedWe hope this one instance does not mar the consumers impression of Horizon Group USA and/or our products.Thank you, [redacted] O [redacted] Consumer Services Manager
Thank you for the response related to the complaintAs per my email to [redacted] earlier today, we are unable to provide a refund as only the original retailer where purchased can do soWe have advised the consumer to use our replacement that we are sending as the return item to the retailer as a complete, unopened kit where she should be able to exchange or return.Thank you, [redacted] O [redacted] Consumer Services Manager
Thank you for bringing this issue to my attention I have read [redacted] email and would like to apologize for any inconvenience this has caused him I can provide a replacement product immediately I will follow up directly with the customer to confirm he is satisfied with this solutionBest, [redacted] Director Sales Operations [redacted] *** [redacted] [redacted] ***e ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for contacting Horizon Group USA and sharing the feedback provided by consumer, [redacted] We apologize for the inconvenience she has experienced with our product, Layered Lip BalmAs per her inquiry, our turnaround time on all customer inquiries is 3-business days [redacted] initial contact was on a Saturday which is not a business dayCurrently, she Is still within the 3-business day turnaround ( started on Monday ending on Friday )Unfortunately, we are unable to provide a refund as requested, but will send a replacement of this item to the address provided in this complaintThis replacement will be mailed today via ***, but with the New Years Holiday tomorrow, some delays may occur in delivery.Once again, we apologize for any inconvenience this may have causedWe hope this one instance does not mar the consumers impression of Horizon Group USA and/or our products.Thank you, [redacted] O [redacted] Consumer Services Manager
Thank you for the response related to the complaintAs per my email to [redacted] earlier today, we are unable to provide a refund as only the original retailer where purchased can do soWe have advised the consumer to use our replacement that we are sending as the return item to the retailer as a complete, unopened kit where she should be able to exchange or return.Thank you, [redacted] O [redacted] Consumer Services Manager
Thank you for bringing this issue to my attention I have read [redacted] email and would like to apologize for any inconvenience this has caused him I can provide a replacement product immediately I will follow up directly with the customer to confirm he is satisfied with this solutionBest, [redacted] Director Sales Operations [redacted] *** [redacted] [redacted] ***e ###-###-####