Coastal Medical Supply

From: Ellen Wickramasinghe [mailto:[email protected]] Sent: Tuesday, December 5, 2:PM To: Lisa Nakao Cc: Kaina Kelley Subject: Re: Revdex.com Complaint Case #*** by *** *** Afternoon Lisa, Per our discussion today,
here are the details of the resolution: - Upon setup of the equipment, all patients are educated on the cost of the device and supplies needed to continue therapy- This was a case of miss-communication where the patient misunderstood the charges - Patient's wife Ai Tanaka, called in today and paid the balance on the account with her card The account is now closed Regards, Ellen Ellen Wickramasinghe Coastal Medical Supply N Nimitz Hwy 115B Honolulu HI Phone:808-545-2500(ext 101) Fax:808-545- NOTICE TO RECIPIENT: If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents. If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them. Thank you

Complaint: [redacted]
I am rejecting this response because:The response is erroneous. The personnel at Coastal that provided the initial cost estimate incorrectly stated the information. I understood her perfectly well. The only reason that my wife paid was to avert my filing in small claims.
Sincerely,
[redacted]

Coastal Medical Supply is writing to respond to Mr. [redacted]’s dissatisfaction at our services. We willdirectly address his concerns below and attach all supporting documents supporting our claims.