Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if they follow through with their promise to send out the claims form and document a 50% discount on any future move I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, I want to add that once again the company never told us they were coming out to physically inspect the mattress nor were we advised to purchase the mattress cover prior to the movers insufficiently wrapping it (one end of the mattress was exposed leading to the damage) and the bed frame was ripped in two spots indicating they did not properly store the frame while moving it The movers suggested you purchase a mattress cover and you declined, stating that you had your own wrapMy problem with the company is that they blatantly lied about their services and were incredibly rude and disrespectful after they and caused damage to property that did not belong to themImmediately following the move, we sent the movers back to your house to assess the damage, and do their best to help clean the mattressThey were sent awayWhen James called again last night to resolve the issue, he was once again turned away (by your sister/friend?)As I stated in my original letter, we (as in my sister and myself) called the movers back because they left without taking the wrapping off of the mattress and did not compete the moveThese calls to come "assess" the damage, never happenedWe have made quite an effort to rectify things but we just need you to work with usApparently last time we moved you, you became very emotional from a rip in one of your plastic trash bagsThis is understandableMoving for many is a very stressful time and we're regretful that we're unable to completely assuage all that This is truly taking the low road gentlemenIf it makes you feel better to lie, have at it! We were extremely happy with the move last time as I indicated in my complaint to the Revdex.comStick to the factsWhen we spoke with [redacted] on the phone with the initial complaint he made NO mention of coming out to assess the damageHe stated that he would send a claim form out Monday morning, then things went south when we asked for the movers to return to complete their job I would like to know when to expect the claim form and when to expect a resolution to the claim once you receive the formIn addition, I would like to personally speak to the owner to let him know that this behavior from his trusted employees is unacceptableUsing your services again is not an option because of the unprofessional way that you have chosen to handle this and I will take every opportunity to let my friends and family know that you are not to be trusted Thanks you for your time, [redacted]
After receiving what was an awful attempt at an apology, the company still fails to recognize it's part in my experience with their companyInstead they continue to tell me how uneducated and incompetent I am, and how running a moving company is more than my poor little brain could ever comprehend At no point did I ever assume I could do their job better than themBut when your website says call for a quote, and I do such, and then you tell me it should take around hours, I believe you because you are the "professional"I also understand that it is simply a quote! So I budget for hours insteadThen the day of the move, the movers are late...fine I get it, there's unexpected traffic; yet they act like they're right on time instead (later billing me for a time before they actually arrived) Then when the mover gets there he tells me this job is going to take hoursThat is DOUBLE the time of the quote given to meI tell him about the quoted time, and he proceeds to tell me, they don't give quotes (though the website states otherwise and I indeed received one from Ryan) and that the guy who runs the office obviously doesn't know what he's talking aboutThen he tells me if I don't like it I can call someone else to come help me move At this point I start helping them move myself, because I financially can't afford to pay them for hours...I budgeted for at most 5-hoursHe then tells me I have to pay for the first hours upfront and in cashAnother thing that upsets me, because I specifically asked Ryan when I scheduled the move, if I would be paying for all of the services at the end of the move; he said yes The main mover insisted otherwise, causing more tensionThis company feels that they can intimidate their customersInstead of righting their wrong, or actually apologizing (as I myself have done in my years of customer service, regardless if I was right or wrong in the matter)In the end my move took 3.5hrs, because I busted my butt helping these guys move my stuffHow is it, that your professional movers would take hours, but factor in an incompetent and brainless 5'4" girl...and the moving time gets cut by more than half? You may feel like I'm not that educated, but even a child knows that doesn't add up [Feel free to check them out on YelpHowever, pay close attention to the responses he gives to the many people that didn't receive good service from their company.]
Our apologies for the mistake with the clothing itemsThe clothes were delivered to the client's home as soon as they were found [redacted] Coastal Moving
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Your drivers blocked my driveway and refused to move the moving truckThe driver was completely rude telling me he did not have to moveHe and his co workers laughed and told me that they were not going to move at allI had called my friend a high up SD police official to see if I had a complaintI did and he told me to call the local police dispatch and when that happened the drivers must have heard me talking to the police dispatcher because soon after they moved back quicklyI would never use a company that was so disrespectful of the neighborsYou companies employees action speak for the companyYour driver was completely disrespectful to me and my wifeA full written apology from the driver will be the only way this review gets removedI have pictures to prove this review is valid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if they follow through with their promise to send out the claims form and document a 50% discount on any future move I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, I want to add that once again the company never told us they were coming out to physically inspect the mattress nor were we advised to purchase the mattress cover prior to the movers insufficiently wrapping it (one end of the mattress was exposed leading to the damage) and the bed frame was ripped in two spots indicating they did not properly store the frame while moving it The movers suggested you purchase a mattress cover and you declined, stating that you had your own wrapMy problem with the company is that they blatantly lied about their services and were incredibly rude and disrespectful after they and caused damage to property that did not belong to themImmediately following the move, we sent the movers back to your house to assess the damage, and do their best to help clean the mattressThey were sent awayWhen James called again last night to resolve the issue, he was once again turned away (by your sister/friend?)As I stated in my original letter, we (as in my sister and myself) called the movers back because they left without taking the wrapping off of the mattress and did not compete the moveThese calls to come "assess" the damage, never happenedWe have made quite an effort to rectify things but we just need you to work with usApparently last time we moved you, you became very emotional from a rip in one of your plastic trash bagsThis is understandableMoving for many is a very stressful time and we're regretful that we're unable to completely assuage all that This is truly taking the low road gentlemenIf it makes you feel better to lie, have at it! We were extremely happy with the move last time as I indicated in my complaint to the Revdex.comStick to the factsWhen we spoke with [redacted] on the phone with the initial complaint he made NO mention of coming out to assess the damageHe stated that he would send a claim form out Monday morning, then things went south when we asked for the movers to return to complete their job I would like to know when to expect the claim form and when to expect a resolution to the claim once you receive the formIn addition, I would like to personally speak to the owner to let him know that this behavior from his trusted employees is unacceptableUsing your services again is not an option because of the unprofessional way that you have chosen to handle this and I will take every opportunity to let my friends and family know that you are not to be trusted Thanks you for your time, [redacted]
After receiving what was an awful attempt at an apology, the company still fails to recognize it's part in my experience with their companyInstead they continue to tell me how uneducated and incompetent I am, and how running a moving company is more than my poor little brain could ever comprehend At no point did I ever assume I could do their job better than themBut when your website says call for a quote, and I do such, and then you tell me it should take around hours, I believe you because you are the "professional"I also understand that it is simply a quote! So I budget for hours insteadThen the day of the move, the movers are late...fine I get it, there's unexpected traffic; yet they act like they're right on time instead (later billing me for a time before they actually arrived) Then when the mover gets there he tells me this job is going to take hoursThat is DOUBLE the time of the quote given to meI tell him about the quoted time, and he proceeds to tell me, they don't give quotes (though the website states otherwise and I indeed received one from Ryan) and that the guy who runs the office obviously doesn't know what he's talking aboutThen he tells me if I don't like it I can call someone else to come help me move At this point I start helping them move myself, because I financially can't afford to pay them for hours...I budgeted for at most 5-hoursHe then tells me I have to pay for the first hours upfront and in cashAnother thing that upsets me, because I specifically asked Ryan when I scheduled the move, if I would be paying for all of the services at the end of the move; he said yes The main mover insisted otherwise, causing more tensionThis company feels that they can intimidate their customersInstead of righting their wrong, or actually apologizing (as I myself have done in my years of customer service, regardless if I was right or wrong in the matter)In the end my move took 3.5hrs, because I busted my butt helping these guys move my stuffHow is it, that your professional movers would take hours, but factor in an incompetent and brainless 5'4" girl...and the moving time gets cut by more than half? You may feel like I'm not that educated, but even a child knows that doesn't add up [Feel free to check them out on YelpHowever, pay close attention to the responses he gives to the many people that didn't receive good service from their company.]
Our apologies for the mistake with the clothing itemsThe clothes were delivered to the client's home as soon as they were found [redacted] Coastal Moving
Revdex.com,We have settled this already
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Your drivers blocked my driveway and refused to move the moving truckThe driver was completely rude telling me he did not have to moveHe and his co workers laughed and told me that they were not going to move at allI had called my friend a high up SD police official to see if I had a complaintI did and he told me to call the local police dispatch and when that happened the drivers must have heard me talking to the police dispatcher because soon after they moved back quicklyI would never use a company that was so disrespectful of the neighborsYou companies employees action speak for the companyYour driver was completely disrespectful to me and my wifeA full written apology from the driver will be the only way this review gets removedI have pictures to prove this review is valid