We verified with our client on 3/26/and again on 6/25/that this account has not been paid and balance remains outstanding If proof of payment is provided we can immediately submit to our client and close this account However, at this time neither our office nor our client shows payment has been received
Complaint:
I am rejecting this response because: proof of payment was verified via transunionWhy would you remove the account from Transunion but not Equifax or Experian? I will be happy to send you proof of insurance payment from original creditorComplaint has also been filed with original creditor.
Regards,
M*** ***
We show 1 account assigned to our office in June 2012. On 3/26/15 an on-line dispute was filed by the consumer through Trans Union claiming this account/balance was paid prior to our client sending it to collections. We contacted our client and verified no payments had been received and...
balance remained due and payable. As required, we provided this information in our response to Trans Union and coded the account as "disputed" We contacted the consumer to discuss account and were told at that time she did not recognize our client's name & did not receive services from their office. The itemized statement of charges was pulled and sent to consumer with a request to review the information provided and respond to our office if she was still disputing so we could assist her in resolving.We have sent several statements and left messages requesting a call back since March 2015. we received no response until receiving notification from the Revdex.com.This account would have initially reported to the bureau's approximately August of 2012. The only reporting status change since that time was to report as disputed upon receipt of the on-line dispute through Trans Union.
We verified with our client on 3/26/15 and again on 6/25/15 that this account has not been paid and balance remains outstanding. If proof of payment is provided we can immediately submit to our client and close this account. However, at this time neither our office nor our client shows payment has been received.
We verified with our client on 3/26/and again on 6/25/that this account has not been paid and balance remains outstanding If proof of payment is provided we can immediately submit to our client and close this account However, at this time neither our office nor our client shows payment has been received
Complaint:
I am rejecting this response because: proof of payment was verified via transunionWhy would you remove the account from Transunion but not Equifax or Experian? I will be happy to send you proof of insurance payment from original creditorComplaint has also been filed with original creditor.
Regards,
M*** ***
We show 1 account assigned to our office in June 2012. On 3/26/15 an on-line dispute was filed by the consumer through Trans Union claiming this account/balance was paid prior to our client sending it to collections. We contacted our client and verified no payments had been received and...
balance remained due and payable. As required, we provided this information in our response to Trans Union and coded the account as "disputed" We contacted the consumer to discuss account and were told at that time she did not recognize our client's name & did not receive services from their office. The itemized statement of charges was pulled and sent to consumer with a request to review the information provided and respond to our office if she was still disputing so we could assist her in resolving.We have sent several statements and left messages requesting a call back since March 2015. we received no response until receiving notification from the Revdex.com.This account would have initially reported to the bureau's approximately August of 2012. The only reporting status change since that time was to report as disputed upon receipt of the on-line dispute through Trans Union.
We verified with our client on 3/26/15 and again on 6/25/15 that this account has not been paid and balance remains outstanding. If proof of payment is provided we can immediately submit to our client and close this account. However, at this time neither our office nor our client shows payment has been received.