Coastal sports Sayville Reviews (2)
Coastal sports Sayville Rating
Description: SPORTS & RECREATION
Address: 246 North Main Street, Sayville, New York, United States, 11782-2551
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Revdex.com:At this time, I have not been contacted by Coastal sports Sayville regarding complaint ID ***.Sincerely,*** ***
Review: I signed my daughter up for the basketball intramural & clinic $199.The initial "coach" told the kids he was going to use his paycheck every week to pay for a pizza party. He supposedly was "on disability" and couldn't receive a check. That's were it all got shady. After a few practices he didn't show up. The "office manager" [redacted] came down to hand out coupons for the mini golf place there. No manager or supervisor ever contacted anyone to formally discuss what was going on. The kids were left hanging to play in an open gym. Then [redacted] informed us there would be a new coach starting the following week. Two college aged guys showed up late...the sessions were supposed to be from 4:15-5:45 Monday's, Wednesday's & Friday's. They hung out, shot hoops and chatted between randomly showing the kids some different moves. My daughter began not wanting to go because this was not what was promised through the initial flyer. I don't feel a "gym class" type experience should cost $199. I was told to email [redacted] and she would forward my email to whomever was in charge. After a week I called again because I got no email response. [redacted] told me "I don't know what you want us to do, when coach [redacted] left it was out of our control. They will not offer you a refund". This is totally unprofessional and a suitable coach should have been found and we should have been properly informed of what was happening and given a chance to continue or be offered a refund. I am very unhappy how this was handled. We were left in the dark, with barely any explanation.Desired Settlement: I would like a partial refund, from when the first coach left because the initial coach left and the replacement they made was never discussed, nor was the services that were stated in the flyer actually true. The children were not offered "clinics or league type play"
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Response:
At this time, I have not been contacted by Coastal sports Sayville regarding complaint ID [redacted].Sincerely,[redacted]