This is in reference to a letter we received from the Revdex.com regarding a complaint filed by a gentleman named [redacted] * [redacted] In his complaint he mentioned several issuesI will do my best to address all of them Mr [redacted] requested that we tow his vehicle to our facility in order to perform a free diagnostic check on the transmission of his Mercedes Benz EThe results of our diagnostic check, as well as an estimate of repairs were emailed to Mr [redacted] They were as follows: Diagnostic Results: We found the front driveshaft joint had failed, causing major damage to the driveshaft, transmission case, rear brackets and shifter cable assembly Price to replace the transmission and to make necessary repairs to the aforementioned issues: $ This price is substantially greater than an average transmission repairIf I had to offer an average for a transmission rebuild it would probably fall around $The figures certainly vary, depending on the make and model of a vehicleThe reason for the much higher estimate in Mr [redacted] ’s case is twofold: 1) His vehicle is a Mercedes Benz with a very expensive transmission; 2) There was MAJOR damage to the driveshaft, transmission case, rear brackets and shifter cable assembly He paid nothing for the diagnosis; only for the round-trip towing, which was $When we went over the results with Mr [redacted] on the telephone he did not seem surprised by the estimateHis complaint stated the car only needed $in repairsThat is completely false Regarding the claim we destroyed interior panels: This is completely false Regarding leaving things unassembled: We completely took the shifter assembly apart in order to assess what was brokenUpon being given the results, Mr [redacted] stated he would get the vehicle back and begin to look for parts himself [redacted] told him that he would leave the unit open, as there was catastrophic damage, so Mr [redacted] would be able to see for himself Regarding screws being “thrown all over the car”: When we removed the shifter cover, it as well as the screws that secured it were left in the floorboard of the front passenger seat(Once again, we informed Mr [redacted] of this by telephone.) Regarding battery damage: Mr [redacted] called and stated that the tow driver left the key in the ignition, in the “on” position and that it had killed the batteryWe suggested he take it to a local auto parts store to have it testedPlaces like [redacted] and [redacted] will test for no chargeIf it was determined the battery was not good, we offered to replace itAs previously stated, we contract with an independent towing company Regarding “dirtying” the vehicle: We take the utmost care with our customers’ vehicles Respectfully, this vehicle came to us filthyWe did not observe any marks made by our technicians In closing, Coastal Transmission Service has been in business since We are proud members of the Revdex.com and have never had a rating other than “A.” We offer great work at fair pricesAll work is backed by a quality warrantyAnd we value our customersMr [redacted] ’s complaint is very difficult to read There are no punctuations, i.ecommas, periods, etcBut in his complaint he states “grossly overpriced because they knew I was a service member.” Please allow me to state something emphatically: WE GREATLY APPRECIATE OUR SERVICE MEN AND WOMENWe proudly offer Military DiscountsAny negative implication inferred to the contrary is deeply upsetting Please do not hesitate to contact me if I can be of further assistance Sincerely, [redacted] Coastal Transmission Service [redacted] Helping Folks “Get It In Gear” Since
This is in reference to a letter we received from the Revdex.com regarding a complaint filed by a gentleman named [redacted] * [redacted] In his complaint he mentioned several issuesI will do my best to address all of them Mr [redacted] requested that we tow his vehicle to our facility in order to perform a free diagnostic check on the transmission of his Mercedes Benz EThe results of our diagnostic check, as well as an estimate of repairs were emailed to Mr [redacted] They were as follows: Diagnostic Results: We found the front driveshaft joint had failed, causing major damage to the driveshaft, transmission case, rear brackets and shifter cable assembly Price to replace the transmission and to make necessary repairs to the aforementioned issues: $ This price is substantially greater than an average transmission repairIf I had to offer an average for a transmission rebuild it would probably fall around $The figures certainly vary, depending on the make and model of a vehicleThe reason for the much higher estimate in Mr [redacted] ’s case is twofold: 1) His vehicle is a Mercedes Benz with a very expensive transmission; 2) There was MAJOR damage to the driveshaft, transmission case, rear brackets and shifter cable assembly He paid nothing for the diagnosis; only for the round-trip towing, which was $When we went over the results with Mr [redacted] on the telephone he did not seem surprised by the estimateHis complaint stated the car only needed $in repairsThat is completely false Regarding the claim we destroyed interior panels: This is completely false Regarding leaving things unassembled: We completely took the shifter assembly apart in order to assess what was brokenUpon being given the results, Mr [redacted] stated he would get the vehicle back and begin to look for parts himself [redacted] told him that he would leave the unit open, as there was catastrophic damage, so Mr [redacted] would be able to see for himself Regarding screws being “thrown all over the car”: When we removed the shifter cover, it as well as the screws that secured it were left in the floorboard of the front passenger seat(Once again, we informed Mr [redacted] of this by telephone.) Regarding battery damage: Mr [redacted] called and stated that the tow driver left the key in the ignition, in the “on” position and that it had killed the batteryWe suggested he take it to a local auto parts store to have it testedPlaces like [redacted] and [redacted] will test for no chargeIf it was determined the battery was not good, we offered to replace itAs previously stated, we contract with an independent towing company Regarding “dirtying” the vehicle: We take the utmost care with our customers’ vehicles Respectfully, this vehicle came to us filthyWe did not observe any marks made by our technicians In closing, Coastal Transmission Service has been in business since We are proud members of the Revdex.com and have never had a rating other than “A.” We offer great work at fair pricesAll work is backed by a quality warrantyAnd we value our customersMr [redacted] ’s complaint is very difficult to read There are no punctuations, i.ecommas, periods, etcBut in his complaint he states “grossly overpriced because they knew I was a service member.” Please allow me to state something emphatically: WE GREATLY APPRECIATE OUR SERVICE MEN AND WOMENWe proudly offer Military DiscountsAny negative implication inferred to the contrary is deeply upsetting Please do not hesitate to contact me if I can be of further assistance Sincerely, [redacted] Coastal Transmission Service [redacted] Helping Folks “Get It In Gear” Since