I am rejecting this response because:I once again am stating that the screen wasn't completely placed on the phone properlyHad the workmanship been done correctly we wouldn't be having this conversation nor concernThe screen is only cracked because tge business didn't do the job right to begin withThe phone is also now having the same problem as it was before I took it into be fixedNot sliding on the display when calls are incomingIf the phone was repaired then it should be working 100% and it is notI don't believe the phone was ever really fixed in any fashion other than they took off the screen, put it back on, but not all the way causing it to crack on the corner!! As well as Siri not working and now within a short period of time the phone is back to its original problem.....not able to answer callsI want my money backI feel as if I was ripped offNothing was done correctly on this deviceI was misled that the work would be done correctly and guaranteedYes, I do have the invoice and read itHowever, I dispute it because the workmanship wasn't done correctlyIf it was done right there wouldn't have been a crackThey caused the problem not us
I explained to the customer that our warranty do not cover accidental damaged (which also stated on the invoice) The phone that she brought back to us has a cracked on the corner, indicating impacted at the screen cornerI offered to replace the screen again for $to cover the part only, not charging the customer for laborI also offer to check on the siri problem for her since I believe it could be a loose connection problemThe customer yelling and isisted that I have to replace it for freeThe glass and the frame are separated and crackedI calmly explained to the customer, if it is separated and not crackedI could replace for them at no chargeBecause manufacture do not cover this cracked screen, I could only help them with free labor charge
Attach is the original invoice of the transaction. We would not have any problem with replace her another screen or fully refund if the screen is not cracked. The invoice stated that the warranty does not cover accidental damage or misuse. Cracked screen is part of accidental damage and misuse, therefore it does not cover under our warranty.
I am rejecting this response because:I once again am stating that the screen wasn't completely placed on the phone properly. Had the workmanship been done correctly we wouldn't be having this conversation nor concern. The screen is only cracked because tge business didn't do the job right to begin with. The phone is also now having the same problem as it was before I took it into be fixed. Not sliding on the display when calls are incoming. If the phone was repaired then it should be working 100% and it is not. I don't believe the phone was ever really fixed in any fashion other than they took off the screen, put it back on, but not all the way causing it to crack on the corner!! As well as Siri not working and now within a short period of time the phone is back to its original problem.....not able to answer calls. I want my money back. I feel as if I was ripped off. Nothing was done correctly on this device. I was misled that the work would be done correctly and guaranteed. Yes, I do have the invoice and read it. However, I dispute it because the workmanship wasn't done correctly. If it was done right there wouldn't have been a crack. They caused the problem not us.
I am rejecting this response because:That is what the business owner told me and that's what I am disputing I brought the phone back into him 2 days after the screen was placed on advising him that the reason there was a crack on the upper corner was because the screen wasn't set on the phone Correctly causing it to crack. The phone wasn't dropped as he was insulting to me. That's why I was upset and yelled at him. When I first brought the phone in to be replaced it never was cracked to begin with. It was only not working. He put a new screen & 2 days later that screen had a crack. The quality of the product or the repair wasn't done. I refuse to pay another $100 to have yet another screen put on. Prior to having him do the job I specifically asked him why I should do the job there and not use my warranty through AT&T which in this case now could have saved me $ and guaranteed me that the work would have been done correctly the first time. I gave his business an opportunity to repair my phone however the job was done lousy only to cause another problem with the phone and to now make me have to pay yet more $. Also I'm not sure now whether or not AT&T will allow me to use my warranty since it's not the original screen on the phone. So I think by using his business service it's messed up that for me.
I explained to the customer that our warranty do not cover accidental damaged (which also stated on the invoice) The phone that she brought back to us has a cracked on the corner, indicating impacted at the screen corner. I offered to replace the screen again for $100 to cover the part only, not...
charging the customer for labor. I also offer to check on the siri problem for her since I believe it could be a loose connection problem. The customer yelling and isisted that I have to replace it for free. The glass and the frame are separated and cracked. I calmly explained to the customer, if it is separated and not cracked. I could replace for them at no charge. Because manufacture do not cover this cracked screen, I could only help them with free labor charge.
I am rejecting this response because:I once again am stating that the screen wasn't completely placed on the phone properlyHad the workmanship been done correctly we wouldn't be having this conversation nor concernThe screen is only cracked because tge business didn't do the job right to begin withThe phone is also now having the same problem as it was before I took it into be fixedNot sliding on the display when calls are incomingIf the phone was repaired then it should be working 100% and it is notI don't believe the phone was ever really fixed in any fashion other than they took off the screen, put it back on, but not all the way causing it to crack on the corner!! As well as Siri not working and now within a short period of time the phone is back to its original problem.....not able to answer callsI want my money backI feel as if I was ripped offNothing was done correctly on this deviceI was misled that the work would be done correctly and guaranteedYes, I do have the invoice and read itHowever, I dispute it because the workmanship wasn't done correctlyIf it was done right there wouldn't have been a crackThey caused the problem not us
I explained to the customer that our warranty do not cover accidental damaged (which also stated on the invoice) The phone that she brought back to us has a cracked on the corner, indicating impacted at the screen cornerI offered to replace the screen again for $to cover the part only, not charging the customer for laborI also offer to check on the siri problem for her since I believe it could be a loose connection problemThe customer yelling and isisted that I have to replace it for freeThe glass and the frame are separated and crackedI calmly explained to the customer, if it is separated and not crackedI could replace for them at no chargeBecause manufacture do not cover this cracked screen, I could only help them with free labor charge
Attach is the original invoice of the transaction. We would not have any problem with replace her another screen or fully refund if the screen is not cracked. The invoice stated that the warranty does not cover accidental damage or misuse. Cracked screen is part of accidental damage and misuse, therefore it does not cover under our warranty.
I am rejecting this response because:I once again am stating that the screen wasn't completely placed on the phone properly. Had the workmanship been done correctly we wouldn't be having this conversation nor concern. The screen is only cracked because tge business didn't do the job right to begin with. The phone is also now having the same problem as it was before I took it into be fixed. Not sliding on the display when calls are incoming. If the phone was repaired then it should be working 100% and it is not. I don't believe the phone was ever really fixed in any fashion other than they took off the screen, put it back on, but not all the way causing it to crack on the corner!! As well as Siri not working and now within a short period of time the phone is back to its original problem.....not able to answer calls. I want my money back. I feel as if I was ripped off. Nothing was done correctly on this device. I was misled that the work would be done correctly and guaranteed. Yes, I do have the invoice and read it. However, I dispute it because the workmanship wasn't done correctly. If it was done right there wouldn't have been a crack. They caused the problem not us.
I am rejecting this response because:That is what the business owner told me and that's what I am disputing I brought the phone back into him 2 days after the screen was placed on advising him that the reason there was a crack on the upper corner was because the screen wasn't set on the phone Correctly causing it to crack. The phone wasn't dropped as he was insulting to me. That's why I was upset and yelled at him. When I first brought the phone in to be replaced it never was cracked to begin with. It was only not working. He put a new screen & 2 days later that screen had a crack. The quality of the product or the repair wasn't done. I refuse to pay another $100 to have yet another screen put on. Prior to having him do the job I specifically asked him why I should do the job there and not use my warranty through AT&T which in this case now could have saved me $ and guaranteed me that the work would have been done correctly the first time. I gave his business an opportunity to repair my phone however the job was done lousy only to cause another problem with the phone and to now make me have to pay yet more $. Also I'm not sure now whether or not AT&T will allow me to use my warranty since it's not the original screen on the phone. So I think by using his business service it's messed up that for me.
I explained to the customer that our warranty do not cover accidental damaged (which also stated on the invoice) The phone that she brought back to us has a cracked on the corner, indicating impacted at the screen corner. I offered to replace the screen again for $100 to cover the part only, not...
charging the customer for labor. I also offer to check on the siri problem for her since I believe it could be a loose connection problem. The customer yelling and isisted that I have to replace it for free. The glass and the frame are separated and cracked. I calmly explained to the customer, if it is separated and not cracked. I could replace for them at no charge. Because manufacture do not cover this cracked screen, I could only help them with free labor charge.