Coastal Well Pump & Controls

In response to your complaint, we understand your frustration in this matter and appreciate your diligence in making sure that the payment was received Please understand that we do not control the mail delivery system Additionally, the replacement check that was issued on 10/did not arrive in our office until Monday, October 26th The bookkeeper did not have the check in hand on Friday, 10/when you called, so she was truthful in her reply We appreciate your perseverance in making sure that your rent was paid and the late fee will be waived

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ In your complaint you stated that you were unaware you signed a six month lease termWe reviewed the signed lease and found that there was a modification made to the lease start date and was initialed by all partiesConsidering a change to the lease start date had been made, we believe the lease start and end dates were known to you on the printed leaseThere was no error on the lease, as it clearly states the start and end datesIt is not uncommon for tenants to sign six month leases and feel that we are unjustly accused of errorsOur lease signing process is extensive and requires your signature at numerous checkpointsWe certainly did not intend to cause you hardship and hope you see that you also have placed us in an unfair situation since we no longer manage the buildingWe are committed to providing quality property management services to our clients and residents

Complaint: [redacted] I am rejecting this response because:I did in fact renew my lease in February of 2016, because the 2nd - the 4th incidents did not occur prior to the Feb 2016 date. I would have NEVER renewed a lease and put my young children in danger if this was an ongoing issue beforehand. I have copies of emails that I sent to your apartment manager Louis Paschos, who blatantly ignored my issues and did nothing to control the harassing neighbor. Every time I called he brushed me off and pretended like he was going to fix my issue and did NOTHING. I even sent emails to Gary Kass, the president and no response. No one did anything to keep me safe from the dangerous person next door. I have left various messages on voicemail for over a year now, I have spoken to administrative assistants all to no avail. SO I decided to open this complaint. I have attached one of the emails that I sent to Kass Management that gives the overview of the total nightmare I had to endure. All I am asking is for this company to do the right thing for once. You have ignored me, you allowed my neighbor to make my life miserable and stood idly by and did NOTHING, and now, you have the perfect opportunity to be hero's and you still choose to do nothing. You are very familiar with this very unfortunate situation, but instead of doing the right thing, you insist on doing everything possible to stick it to the little guy. I did the only thing I could do, I moved out of an apartment where my safety and the safety of my children was at risk. I accepted a verbal agreement from one of your property managers that he was going to take care of me. In the end, you lied and now you are unwilling to accept 1/2 of the responsibility. I moved out on my own, I kept myself safe, the least you could do is waive the debt and do the right thing. I have more emails, police reports, videos and pictures. They have all been sent to Kass Management in care of Louis Paschos. Sincerely, Maylene [redacted] - [redacted]

We have received your complaint and are currently reviewing the circumstances before a response can be provided

They only refunded me the $fee and not the $processing feeI want the full refund

Initial Business Response /* (1000, 5, 2015/04/17) */
In response to Case# XXXXXXX
Our records indicate that *** *** and *** *** (Co-Signor) entered into a one year lease for an apartment at *** ** *** Chicago, IL XXXXXThe beginning date of the lease was August 7,
and the ending date July 31st, The signed lease clearly states under Use of Apartment that the apartment shall be occupied exclusively by Tenant and other persons listed in the application*** *** was the only applicant on this leaseDue to her subsequent relocation she sublet the apartment to *** *** *** *** was not on the application nor was she approved to reside at this apartmentThis all transpired without the knowledge/approval of owner/agent
Once the lease expired they did not relinquish the unitInstead there was a renewal lease document subsequently signed on behalf of *** *** and *** *** for an added lease termBased on the documents we received and also correspondence as recent as March, the illegal occupant was portraying themselves as *** ***We have call records requesting maintenance service listing the name *** however the phone number is for *** ***
In addition to requests for maintenance there is additional correspondence between the property manager and *** *** regarding a past due balance as well as the procedure for relinquishing possession at the end of the second lease termThis clearly confirms that *** *** was aware that *** *** was still living in the unitAt no point did *** *** proclaim that there was no further association between *** ***, *** *** and the apartmentIn his discussions with the property manager he stated he tried to make a payment online and was unsuccessful
After seven months into the second term of the lease, Mr*** requested a copy of the lease documents and stated that the signature was not hisUnfortunately, we at Kass Management Services, Inccannot perform forensic signature analysis and rely on the integrity of the signors
Based on most recent communications with *** *** we believe that he was well aware of the fact that the unit was inhabited by an unapproved tenant *** *** and should be held accountable for the amount owed
In an effort to remedy this situation, Kass Management Services, Incis willing to compromise and split the remaining balance owed between the Tenant and Owner
Initial Consumer Rebuttal /* (3000, 7, 2015/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The lease is an obvious forgery, and one need not be a forensic specialist to determine this to be the caseAnd there were no requests of any kind made by myself to Kass, and nor was there any contact between myself and Kass until they decided to try to collect an alleged balance due, and I would challenge them to provide proof of such conversationsThe apartment was turned over to Kass Management and Ms*** and the lease was put in her name after the one year term of mine and *** lease had expired*** had vacated the unit two months earlier, and I did not renew the leaseApparently Kass Management misplaced, omitted, deleted or destroyed Ms*** lease, and they had no idea who she was when they first contacted me about the apartmentShe left when the term of the lease expiredThe lease to which Kass management is referring, and of which I have a copy, has a total of eighteen signatures of both mine and my daughters nameAll of them are obvious forgeries and they not only do not look anything like out signatures, but the signatures themselves do not even look like one anotherThey are simply scribbled lines, again not having the remotest similarity to ours, as simply comparing them with the signature from the lease which expired in will easily proveIn addition, my daughter was living in Indianapolis, and I travel for a living and was also out of town, on the date that the lease was allegedly signed by us bothAll of this can be easily provenSo this is eighteen counts of forgery and fraud on the part of *** managementI think that they would be wiser to drop this issue, however, if they wish to proceed, I will be more than happy to turn this into a criminal matter

First and foremost, Kass Management Services, Incis very concerned about the well-being of its tenants. Our job as a management company is to maintain habitable living conditions for our tenants.Ms*** proceeded to renew her lease on February 26, 2016 ten months after moving into the unit. If there were circumstances that concerned Ms*** about the neighbor, then why would she renew her lease for another year? Terminating a lease requires a legal document signed by both parties. I do not show us providing an early termination to Ms***'s lease and as I mentioned in the initial response she still is liable for the March 2017 and April, rent. I also reiterate there was no security deposit on this unit.Thank you for your consideration in this matter

From: *** *** [mailto:G***@kassmanagement.com] Sent: Sunday, September 03, 3:PM To: Revdex.com Info Cc: *** *** Subject: #*** I am responding to a complaint #*** - the funds were requested to be refunded
to the applicant I was unable to log in to respond, however, we did request the third party vendor *** to refund the applicant's application fee and credit check fee. Additionally, his credit was not affected by the inquiry Thank you for your assistance in this matter *** *** Kass Management, Services, IncNRacine Suite Chicago, IL

Initial Business Response /* (1000, 5, 2015/07/09) */
In our research your check was received in our office on June 30thI can not speak to the timeliness of the postal service, however we do try to deposit funds received asapI apologize for any inconvenience this may have caused
you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wow, Kass is blatantly lying to the Revdex.com about the date they received my check as it was dated and mailed on May In fact, a second check I mailed the same day to the same general location cleared my bank account on June 5, and that was after that individual delayed depositing my check for several days! Instead of apologizing, Kass would rather lie to the Revdex.com and not accept responsibility for their lazy bookkeeping methods and continues to put my personal information at risk as the check has not yet cleared my bank as of today July 9, six weeks after they received my check!

From:*** *** [mailto:***@kassmanagement.com]Sent:Tuesday, August 22, 12:PMTo:Customer Relations Subject:#*** Response Follow-upImportance:High Response to Complaint #*** The complaints mentioned under case id# *** have
to do with a Condominium AssociationThere was a washing machine leak which causedflooding in the unit below (complainant).The machine was repaired by the unit owner and the damages were handled by the respective unit owners’ insurance companies.The second complaint relates to garage leaks which required Board approval.Once Board approval was received the leaks in the garage had been remedied. The complaints mentioned under #***have both been rectified. Thank you for your assistance in this matter

In response to
your complaint, we understand your frustration in this matter and appreciate
your diligence in making sure that the payment was received.  Please understand that we do not control the
mail delivery system.  Additionally, the
replacement check that was issued on 10/21 did...

not arrive in our office until
Monday, October 26th.   The
bookkeeper did not have the check in hand on Friday, 10/23 when you called, so
she was truthful in her reply.   We
appreciate your perseverance in making sure that your rent was paid and the
late fee will be waived.

Initial Business Response /* (1000, 5, 2015/06/09) */
In your complaint you stated that you were unaware you signed a six month lease term. We reviewed the signed lease and found that there was a modification made to the lease start date and was initialed by all parties. Considering a change to...

the lease start date had been made, we believe the lease start and end dates were known to you on the printed lease. There was no error on the lease, as it clearly states the start and end dates. It is not uncommon for tenants to sign six month leases and feel that we are unjustly accused of errors. Our lease signing process is extensive and requires your signature at numerous checkpoints. We certainly did not intend to cause you hardship and hope you see that you also have placed us in an unfair situation since we no longer manage the building. We are committed to providing quality property management services to our clients and residents.

Complaint: [redacted]
I am rejecting this response because:I did in fact renew my lease in February of 2016, because the 2nd - the 4th incidents did not occur prior to the Feb 2016 date. I would have NEVER renewed a lease and put my young children in danger if this was an ongoing issue beforehand.  I have copies of emails that I sent to your apartment manager Louis Paschos, who blatantly ignored my issues and did nothing to control the harassing neighbor. Every time I called he brushed me off and pretended like he was going to fix my issue and did NOTHING. I even sent emails to Gary Kass, the president and no response. No one did anything to keep me safe from the dangerous person next door. I have left various messages on voicemail for over a year now, I have spoken to administrative assistants all to no avail. SO I decided to open this complaint. I have attached one of the emails that I sent to Kass Management that gives the overview of the total nightmare I had to endure. All I am asking is for this company to do the right thing for once. You have ignored me, you allowed my neighbor to make my life miserable and stood idly by and did NOTHING, and now, you have the perfect opportunity to be hero's and you still choose to do nothing. You are very familiar with this very unfortunate situation, but instead of doing the right thing, you insist on doing everything possible to stick it to the little guy. I did the only thing I could do, I moved out of an apartment where my safety and the safety of my children was at risk. I accepted a verbal agreement from one of your property managers that he was going to take care of me. In the end, you lied and now you are unwilling to accept 1/2 of the responsibility. I moved out on my own, I kept myself safe, the least you could do is waive the debt and do the right thing. I have more emails, police reports, videos and pictures. They have all been sent to Kass Management in care of Louis Paschos. 
Sincerely,
Maylene [redacted]-[redacted]

Initial Business Response /* (1000, 5, 2015/02/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@kassmanagement.com
On the day in question, the elevator was serviced by the elevator company and deemed safe to be in operation. When an elevator goes down...

is unfortunately beyond my control. Moreover, the accusation that Management is negligent as being the reason in unfounded. The board of Directors makes the decisions for the association which management executes. We are aware of the issues at hand with this elevator and are exploring all options for repair to avoid a costly special assessment to replace, if at all possible. Email notices have been sent to unit owners throughout the month outlining the elevator issues, as well as notices posted throughout the building.

To that end, service was out for repairs on 2/20, 2/15, 2/12, 2/9 & 2/3. Each time the DC overload switch needed to be reset. We believed this to be due to a water line break that was flooding the pit. The plumber has twice pumped out the pit. We now have brought in two different elevator companies who have identified other causes and are providing quotes to repair. This is in an effort to avoid replacing the elevator, which can be up to a $200k expense that would need to be a special assessment.

The Board is also unhappy with the service of the current vendor and canceled their contract by giving a 90 day notice. The new vendor will start on May 1st.

Please find attached a signed lease renewal stating the renewal period to be 5/1/2016 through 4/30/2017.  Additionally it clearly states in the renewal there is no security deposit held.     Based on our records there was no early termination agreement with Ms....

[redacted].  She left the apartment two months prior to the end of her lease term which amounts to $2,070 including late fees.   This balance is still owed by Ms. [redacted] and there is no security deposit due to Ms. [redacted]. Thank you for your consideration and should you require additional information, please advise.