Coastline Appliance Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This company states that the Revdex.com and myself never submitted a complaint which is NOT true I called multiple times, and the Revdex.com submitted multiple complaints which were not responded to (I have copies of emails from the Revdex.com in June if needed) This company now states that IF I can provide a "receipt from another factory authorized service company showing that she had a faulty light switch replace in her refrigerator in June of I will refund her the service call." However, I never hired another company because it was easily replaced by myself I did attach the receipt for the faulty light switch that this company NEVER checked I am requesting a full $refund Thank you Regards, [redacted]

I, *** set up the original service call and the fee to go out to the location was explained to the customer when the service appointment was scheduledThere is an $trip charge and $every 1/the technician is inside the home, + partsSo the first 1/is $129.00, this includes the $trip chargeThe customer called and cancelled the part order, I tryed to cancel the part, but it was already in transitI explained to the customer there was a 20% restock, but got it down to 15%I explained she was responsible for the $+ the restock for the partNo credit will be issued

Coastline returned to this customers house on 1/22/and tightened a hinge screw that had come loose at no charge to the customerTo the best of our knowledge the customer is satisfied with this repair at this time

Ms
***,
face="Arial">
I'm sorry your
refrigerator was giving you problems but I think I need to clarify a couple of
things for you with regards to the extended warranty on your mothers
refrigerator.First thing is that
***'s sold you the extended Warranty on the refrigerator for a third party
administrator and it is an agreement between only you and that third party, not
Coastline Appliance ServiceWe did not make any money from the sale of this
warranty and are under no obligation to service this appliance, that being said
we do contract with extended warranty company's to provide service for there
customers, unfortunately it is not a seamless process and overbooking's do occur
as happened with your mother, this is why we called her on Monday to reschedule her Tuesday appointment, Not Monday as you State in the complaintAttached you
will find the original request from the extended Warranty company requesting
service at your mothers residence on Tuesday October 6thAs for our supervisor
I think your mother misunderstood him in that he explained to her that she could
call back ***'s and try to get another service company to come out earlier as
our first available appointment was ThursdayAs your mother did not cancel the
Thursday October 8th appointment we offered her we ran the service call on her
refrigerator and got her up and and running and to the best of my knowledge
there is no further problems with her Refrigerator
As for the desired
settlement of firing an employee for a misunderstanding I think this is excessive and
will not be considered
Thank you,
*** ***
Coastline Appliance
Service

We never received any complaint from Revdex.com or Mrs*** regarding this service call so I will have to address it for what it is, a six
month old complaint
All customers at the time of this complaint (6/5/2014) were told that a minimum of is what it cost for us to go to a customers home for the trip and a half hour labor
In Mrs***'s complaint she said she just wanted him out of the house because of her daughters, it's almost as if she is implying that she felt threatened by our technician something that would have immediately been brought to my attention and dealt with had she called us, but to the best of my knowledge she never called to complained about the service or the tech
If she provides a service receipt from another factory authorized service company showing that she had a faulty light switch replace in her refrigerator in June of I will refund her the service call Thank you,
*** ***
Coastline Appliance Service

Ms
***,
I'm sorry your
refrigerator was giving you problems but I think I need to clarify a couple of
things for you with regards to the extended warranty on your mothers
refrigerator.First thing is that
***'s sold you the extended Warranty on the
refrigerator for a third party
administrator and it is an agreement between only you and that third party, not
Coastline Appliance ServiceWe did not make any money from the sale of this
warranty and are under no obligation to service this appliance, that being said
we do contract with extended warranty company's to provide service for there
customers, unfortunately it is not a seamless process and overbooking's do occur
as happened with your mother, this is why we called her on Monday to reschedule her Tuesday appointment, Not Monday as you State in the complaintAttached you
will find the original request from the extended Warranty company requesting
service at your mothers residence on Tuesday October 6thAs for our supervisor
I think your mother misunderstood him in that he explained to her that she could
call back ***'s and try to get another service company to come out earlier as
our first available appointment was ThursdayAs your mother did not cancel the
Thursday October 8th appointment we offered her we ran the service call on her
refrigerator and got her up and and running and to the best of my knowledge
there is no further problems with her Refrigerator
As for the desired
settlement of firing an employee for a misunderstanding I think this is excessive and
will not be considered
Thank you,
*** ***
Coastline Appliance
Service

I had this company replace my compressor and a couple of other thingsThe total charge was $The technician told me if I made this investment the refrigerator would be fine for 10+ yearsThe compressor lasted years and along with the compressor problems all the other parts replaced have failed as wellI called two other companies and they both said that Coastline Appliance installed a used compressor and that is why it failed so quicklyI feel like I was walked up the latter with this company and convinced that I needed this serviceI would have purchased a new refrigerator if they would have been honest or simply installed a new unit
When I called to complain about this I was put on hold for minutes and the man that I spoke to was rude and could not care about the problemI have an invoice and he said they don't keep copies of invoices that longI now have to start all over with the repair process with a company that can be trusted

I have two opinions for this company The service dept was great Showed up on time and was very helpful/kind/fast However, the customer service dept(Shawn) is by far the most ignorant and disrespectful person I have ever come across in regards to customer service
My wife called Coastline and presented a problem with our dishwasher to Shawn and he refused to give any answers on why the detergent was not breaking down besides the water temperature was not high enough My wife told him that the temperature was well above the degrees that Shawn claims it needed to be at (We had a licensed plumber test the temperature before calling) Shawn refused to acknowledge this and started to yell at my wife for min and called her incompetent My wife then asked to speak with the manager, which Shawn said he was She then asked for the owner, which Shawn also said he (enter curse word here) was then proceeded to hang up on her She emailed Coastline and they have yet to respond
I decided to call the next day and spoke with Shawn I presented the same problem and he instantly became very defensive and said that I did not know what I was talking about and that he is a "professional" and that I need to take his word I asked him point blank "if the water temperature is above degrees, are you saying that there is no other fix?" he said no and decided to start yelling at me I reminded him that we had a licensed plumber test the water temperature and it was at degrees in the dishwasher he started to change his tone a little bit and explained that it could possibly be several other things then I asked him why he could not simply explain the other options to my wife the first time and he became defensive once again
This is where I asked him if he was the manager He said no I asked him if he was the owner He again said no So I asked why he felt the need to lie to customers He stated that he had a right to when customers do not listen to him
Please avoid at all cost

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]

I, [redacted] set up the original service call and the fee to go out to the location was explained to the customer when the service appointment was scheduled. There is an $89.00 trip charge and $40.00 every 1/2 the technician is inside the home, + parts. So the first 1/2 is $129.00,...

this includes the $89.00 trip charge. The customer called and cancelled the part order, I tryed to cancel the part, but it was already in transit. I explained to the customer there was a 20% restock, but got it down to 15%. I explained she was responsible for the $129.00 + the restock for the part. No credit will be issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company states that the Revdex.com and myself never submitted a complaint which is NOT true.  I called multiple times, and the Revdex.com submitted multiple complaints which were not responded to (I have copies of emails from the Revdex.com in June 2014 if needed).  
This company now states that IF I can provide a "receipt from another factory authorized service company showing that she had a faulty light switch replace in her refrigerator in June of 2014 I will refund her the 129.00 service call."  However, I never hired another company because it was easily replaced by myself.  I did attach the receipt for the faulty light switch that this company NEVER checked. 
I am requesting a full $129 refund.   Thank you.
 Regards,
[redacted]

Coastline returned to this customers house on 1/22/15 and tightened a hinge screw that had come loose at no charge to the customer. To the best of our knowledge  the customer is satisfied with this repair at this time.

If you have emails from us detailing your problem with our service  please provide them. To the best of my knowledge we neither received an email or written letter from you or Revdex.com.
This is your quote from your original comlaint " I will now have to hire another company to replace the faulty switch" Our offer still stands show us the receipt from another service company or at the very least show us a receipt that you bought the switch to install and I will give you a full refund.