Coastline Realty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I do not accept the businesses response because I did not receive any itemized explanation of why they took outAlso we did not do a walk thru because they are postponing it to the following week I don't have electric and place to sleep to wait for ***s convient time to do a walk thru. I did receive that check for usd after a month not seven days by lawI will take this company to small claims courtIf they will take such a big amount from my deposit they should have discussed this with meBut they just did it and accused of something I did not do. I was shocked when I review my home video that *** *** went inside my apartment with out my permission I have the video of him.inside my apartment with out my permission. Mr *** thinks he can just do whatever he wants This is not about money it's about dignity and respect with the tenants and how you do your job also. I will report him to the district attorney and file a small claims court claimI will also report him to the Association of RealtorsSoonI followed what the law and paid my rent on time I also clean and did what I could to make the apartment clean and NiceThey can not do this with thier tenants. Again I do not agree I have a lawyer alreadyLooking in to this. *** ***

We are in receipt of your letter dated June 28, 2017.We do not agree with any of the customers statements, some of which refer to theprevious property owner.The customer received a list of itemized deductions from her security deposit upon her vacating the property early. We choose not to forward...

this letter for publication as it contains her private information.We continue to assist her with understanding her lease obligations.Thank you for your assistance with this matter

I had made arrangements to vacation with them. Sent the check, got the confirmation and arrived after a 8hr trip to No where to stay.I had been talking to this business since April 2015 all the way thru July 25,2015. They stated my check had been cashed. They gave me a confirmation number and sent me the directions to get there. I arrive only to find I have nothing with them. They were rude, hateful and unprofessional. I made a 8 hr trip to get there and to be done that way is horrible. I had my family and my pets with me and had to find another place and pay for it. This should not be allowed.Desired SettlementI would like compensated for having to find another place to stay with my family and pets. The people in this business are RUDE and unprofessional. I have all my emails from this company confirming my reservation and stating they cashed my check only to get there and have nothing.Business Response Ms [redacted] first contacted our office by email on April 4th 2015 as she was responding to an advertisement for a particular property. She had several questions about pricing and other fees etc. as most customers do when they contact us. She was given all the details and breakdown of cost at that time and had to speak with the rest of her family before making a decision to move forward. It seems that a few days later she made contact again to state it was fine for her needs. She said she could send a deposit to hold the unit and the person she was cooresponding with in the office had told her by email that she needed to provide us more information so a reservation could be created to be mailed to her for signatures. She was asked on the 20th of April to give us a call to gather that information. From this point on I am not certain what exactly transpired but we know a reservation was never completed and signed by Ms [redacted]. At some point a check came into our office for an unusual amount and we did not know who to tie that money to so we did not cash the check. This is not abnormal to receive checks in the mail from unknown persons as sometimes several families that are renting the same house may send in checks even though there name is not on the reservation however in all other cases we are informed by the person on the reservation that these checks may be coming in so that we know where to apply the money. In this case our bookkeeper did try to call the phone number on the check but the number was disconnected. At this point we are holding a check not knowing where to apply it because without a signed reservation nothing shows up in our computer system. We then held the check in a file waiting for someone to claim it or to call us and at least ask why we have not cashed their check and at that point we would know where to apply the payment and who it belonged to. Ms [redacted] showed up August 1, 2015 to check in to a property and had no reservation in hand and only had some email correspondence. The property by then had been booked to someone else. We are certainly sorry for this situation. One of the employees that day tried desperately to find her another property that would accommodate her needs but she did not want anything that we could find. She was very upset and very vocal with harsh words being said to our employees. She was moved to another location in the office because of the disruption she was creating in the office in front of other guests trying to check in. We did our very best to help her but at that time it was not good enough. she was told several times how sorry were were this happened however we cannot take full responsibility as she never actually rented the property by not following through and signing a contract. We answer over a hundred emails per day just like hers from consumers wanting to book a property for vacation. My question is did Ms [redacted] not notice that her check had not been cashed for several months. We have never seen a case quite like this one in the 23 years that we have been doing this. Again we are certainly sorry for what happened to Ms [redacted] but in no way did we profit from this unfortunate situation and we never took any of her money. She did take her un-cashed check back when she was here.Consumer Response This company is completely rediculous. I remained relatively calm under the circumstances until the lady told me the only place she could put me was in a unit that was behind an erroding beach and I would have to walk 1/2 mile to a public entrance or climb sand bags to get on the beach. I sent numerous emails with my information( all of which I still have) I asked if my check had been cashed, how to obtain access to the rental once we arrived and ect. How rediculous is it that they say they cant get a hold of me and dont know what my money was for but yet my email is my name. THE SAME NAME AS ON THE CHECK! I also had her call the number on the check while I was there only for my voice mail to answer. Businesses like this should NOT be allowed to operate! I traveled over 8 hrs for a reservation I clearly didnt have but I had emailed them continuously all the way up to July 25, 2015. However it was quite clear when I got there they had over booked due to a wedding that week and was unaccomidating to me and my family only for us to have to travel another 2 hours on top of the 7 we had already came. My family and I was treated like common trash and I would never recommend this place to anyone.Final Business Response We are very sorry for any inconvenience experienced by the consumer. We are not sure how this happened as much time has passed since the original communication about this property back in April. After many discussions with employees involved we always come back to the same conclusion as there was never a signed contract reservation for the consumer on this property nor did we benefit or even cash a check from the consumer. We are not sure where the fault lies but I do feel there could have been mistakes made on both sides. We have been in business for 23 years and bring to this area over 2500 families each year to vacation at our beaches. I cannot remember any case that has happened quite like this and am very sorry for any inconvenience the consumer experienced. As a business owner I am willing to give the consumer $200.00 for their inconvenience which could be applied to their extra travel expenses. As stated previously, we did not profit at all from this unfortunate situation and certainly did not keep any of the consumers money. The $200.00 that I am offering to the consumer is merely a show of our concern and that we do care.

we are renting Skippers retreat and the air conditioning died. Coastline said they would look into it and call us back. They did not. It is 94 degrees.We are currently renting Skippers Retreat july 23 -30th. Our air conditioner died on the 24th and we called first thing Monday the 25th at 9am. They said they would look into it and call us back. We called them back at 4pm and they said they again would call us back. The office closed and we never got a call back and it was not fixed.Desired Settlementwe want them to fix or replace the ac asapBusiness Response The above named family rented one of the properties that our company manages called Skippers Retreat. They checked in on Saturday July 23rd and were to check out on Saturday July 30th.On Monday the 25th the guest called our office to let us know the AC had just stopped working. Upon further investigation we found it was not the central AC system that was not working it was the small 5000 BTU window unit in one of the bedrooms that supplies additional AC for that room only. It is important to know and understand the central AC in the house was working fine and while it was 94 degrees outside it certainly was no where near that inside with the central AC unit working properly. We as a management company do not have authority to replace a AC unit without authorization from the owner of the house. We tried to make contact with the owner on Monday to no avail and were able to reach them on Tuesday morning the 26th of July. Instead of waiting for a replacement window AC we delivered to the house a portable AC unit and set it up in that bedroom to replace the window unit. This was all done on the morning of the 26th. Within 24 hours of the complaint of the Window unit not working we had another unit in the house even though the central AC was working all this time.This is a very good turnaround time in our opinion especially in the peak of the summer rental season.Consumer Response we were happy with the resolution. just an fyi... the window ac unit was in a room that was off tge main house which had trouble getting cooled by the central air so we would leave the door/accordion door open and fans to push the ac into it but at night it was a bedroom for a couple who obviously need privacy so we couldn't leave it open. the portable ac worked but we had to empty the water every hour to 2 otherwise it stopped working. very inconvenient but it helped in the unbelievably hot week we had. we know we had an abnormally hot week. We had a great time and we were happy that coastal realty made the effort to satisfy our complaint and needs.