Cobalt Blue Salon

I'm writing a response about the complaint that was filed against my salon, reference # *** Miss *** came into our salon wanting to have some highlightsShe said she had a limited budget of Before my stylist could even start the highlight service she had to
spend an additional minutes to comb out the mats in the back of Miss ***'s hairOne of the mats had to be cut outAfter that she proceeded to add foils to her hairWe charge a foil so her bill was at this pointThen my stylist decided to add a glaze to tone down the yellow that was in her hair and make it look blonderThat is a charge I understand Miss *** felt too dark which was from the glazeThat would have lightened up in just a couple of shampoos or we could have adjusted that for her. Miss ***'s appointment was at the end of our business hours on December and shortly after she left, we were closed for the holiday weekend and did not reopen until the th After our business closed that evening we stayed a bit longer and had some holiday cheer togetherMiss *** showed up and called the policeWhen I spoke with the officer I explained we were closedShe said Miss *** thought she left a prescription in our salonI took the officer in and we looked around and found nothing Since receiving the complaint I wrote a check to Miss *** for and called and left her a message to pick it up at her connivenceI would be happy to mail it to her if she would prefer that but I will need her address I do not believe we owe her any more than what she paid for her service Thank you, *** *** Owner of Cobalt Blue Salon

I'm writing a response about the complaint that was filed against my salon, reference # [redacted].  Miss [redacted] came into our salon wanting to have some highlights. She said she had a limited budget of 40.00. Before my stylist could even start the highlight service she had to spend an...

additional 45 minutes to comb out the mats in the back of Miss [redacted]'s hair. One of the mats had to be cut out. After that she proceeded to add 4 foils to her hair. We charge 7.00 a foil so her bill was 28.00 at this point. Then my stylist decided to add a glaze to tone down the yellow that was in her hair and make it look blonder. That is a 17.00 charge.  I understand Miss [redacted] felt too dark which was from the glaze. That would have lightened up in just a couple of shampoos or we could have adjusted that for her.   Miss [redacted]'s appointment was at the end of our business hours on December 23 and shortly after she left, we were closed for the holiday weekend and did not reopen until the 28 th.  After our business closed that evening we stayed a bit longer and had some holiday cheer together. Miss [redacted] showed up and called the police. When I spoke with the officer I explained we were closed. She said Miss [redacted] thought she left a prescription in our salon. I took the officer in and we looked around and found nothing.  Since receiving the complaint I wrote a check to Miss [redacted] for 45.00 and called and left her a message to pick it up at her connivence. I would be happy to mail it to her if she would prefer that but I will need her address.  I do not believe we owe her any more than what she paid for her service.   Thank you,  [redacted] Owner of Cobalt Blue Salon