Complaint: [redacted]
I am rejecting this response because: Pretty long-winded, I'd say! I have a receipt from [redacted] showing the cost for re-installing the drier part. I also have a receipt for the price of replacing the washer, Zi bought a new one after finding Ibeiuld have to re-do the work he had already charged me for, plus pay for the overhaul he had me make a down/payment towards. The analysis he made on the washer was haphazard and incomplete. [redacted] was able to give me an overall cost for repair after one visit, rather than doing it piecemeal over almost two months as Cobblrt's did. He kept adding on costs, keeping my washer without giving me a return or repair date/cost. [redacted] had a serviceman out to my house within 4 days and used proper equipment to analyze the problem with the washer during that first visit. Their analysis indicated Cobbler's previous work which I was charged for, had not been completed properly so I want to recover those costs.Libel would imply untruths. My accusations are backed up by a [redacted] service representative. I already explained to him that if he did not want to reimburse me I would see him in small claims court. That is where I will leave it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: because he still refuses to acknowledge that his repair to the washer lid-lock was not done satisfactorily. See attachment
Regards,
[redacted]
Dear [redacted]. Revdex.com corporate office ID : [redacted] Date: 08/30/16I am the manager of cobblers appliance. I received this letter from you on 08/27/16 This letter is in response to a complaint filed by [redacted] to your office.I do not appreciate any of my customers filing useless and...
uncalled for bogus and false complaints against my company. Having been in the appliance repair business for over 26 years ? this is my first ever complaint from a customer to the Revdex.com. I have thousands of past and present customers that will confirm of there customer satisfaction with me and my company and my service.Mr [redacted] is used to getting his own way. He is not used to being told NO. when he is told NO ? He begins to rant and rave and threaten and say really crazy things. He begins to tell previous conversation that you "said that" I and you "said this" I that were in his mind but never spoken. I believe Mr [redacted] is a borderline social path and has real issues.I have many text and voice mails and direct conversations recorded to prove the above. Which I can submit them too you as proof if needed.I believe that Mr [redacted] purchased at auction a washer and dryer. And the washer needed more parts and repair than it was worth, Washer Needed a complete overhaul. I believe he paid the amount of $235.00 the amount he is asking for reimbursement from my company for this washer and dryer atauction. He is trying to recoup the money he spent for them in the first place. It was A bad business deal on his part and Mr [redacted] is trying to make others pay for his mistakes.I know this because from Sunday evening to Monday morning at 7:00 AM the last time I spoke with Mr [redacted]. He could not have gotten an Appliance repair company to his location to assess any damages or repair any machines. And I don't believe he had any help to move the washer into'the garage due to his ownership of a hand truck that I used to move his dryer when I performed a service call at his location. He did not have anytime or a chance to come up with a value or receipt for service or work he claims to have performed and or paid for. The amount of $235.00 he is desiring is the amount he paid for both the washer and dryer at auction.Now let me break down the complaint letter that he sent you which is 10% truth and 90% lie ! And a lot missing !Mr [redacted] states that I left a part off of the dryer ? which he then had repaired by an Appliance repair company within 12 hours of sending his complaint letter to you. Not Possible I [redacted] This was a metal shroud only. Meant to protect an appliance tech from getting burned by the heater coil while work was being performed. This shroud does not affect the performance of the machine or In any way effect Mr [redacted]. The Dryer was in perfect working order after my repair was performed. Now ? I have an email written to me by Mr [redacted] apologizing for not having the shroud with the other parts that he left for me to preform the repair. You see [redacted], There was a rat in Mr [redacted]s dryer that had died and had really stunk up the dryer and made a mess of things. Mr [redacted] took all of the parts After I took the dryer apart and cleaned them with chemicals and left them to dry In the sun at another location.When I put the dryer back together a few weeks later the shroud was not there. And since a lot of techs routinely leave them off I did not remember if I took the shroud off or not but it did not matter because it was not needed for the dryer to perform efficiently and safely. I never never never told Mr [redacted] that I was going to charge him anything for a return visit to put the shroud back on the dryer. Never ! He was to bring the dryer to me when picking up the washer at my shop and no charge fee was ever mentioned.I performed all of the duties that were asked of me on the first service call. completed and paid in full. Mr [redacted] called me a short time later within a week asking if I would do a different repair on the washer which was because of the nature of the problem a complete overhaul. I told him I did not have time for such a big job because I was extremely busy. I am the only Appliance repair company in Gillespie county Texas. I told him it would be quite a while before 1 could finish and Labor would be really expensive almost trying to deter him from even repairing the machine. I even told him it would be hours of labor and very expensive trying to deter his intent a second time. it Did not seem to matter to him. I told him I would let him know when to bring it by my shop which would be a time when I knew I had some time to work on it. He told me he wanted to bring it that same day. I am a nice person and don't say no when I really should. He told me he did not care if I took a while on it because by bringing it to me he was getting it off of his bucket list. When we unloaded from his van! reiterated again the amount of work and money and that I did not know when I could have it finished at that pointNo date or time was ever stated by me in person , on the phone, via text or otherwise a repair completion and ready for pickup date or time frame. Mr[redacted] is a very pushy person and changes previous conversation to suit his needs.Mr [redacted] stated I did not answer his phone calls ? FALSE 1 On the contrary, I answered every call either by voice or via text. Mr [redacted] did not like texting and would get very angry when I did. Not realizing 1 was texting because I could have a conversation while performing my duties and because Mr [redacted] is very very long winded, Once he gets you on the phone he can not stop talking. A 5 minute phone call turns into 45 minutes ![redacted] ? I do not have that kind of time. if I did not somehow let him know I got his message usually by text he would call and call and call, He would become a maniac !When Mr [redacted] dropped off his washer I asked him to leave me a deposit of$100.00 to pay for the part for his washer. I ordered the part and a special tool for his particular machine. The tool kept getting back ordered which was the main reason for the repair delay. After Mr [redacted] left the washer with me knowing it was going to be quite a while before it would be completed. Well ? He started calling me a week later and never stopped until I finally told him for the 100th time it was not ready and to just come and pickup the damn thing and I would give him the $100.00 he gave me as deposit for the part back. He finally started threatening me if I could not be there when he was ready to pick it up he was going to the sheriffs dept and the city courts and etc. It was on his schedule and who cares about mine ! He threatened me no less than seven times in a number of different ways.I started getting worried that this guy was going to do something stupid I because he was making a small situation into a big one and I did not understand how or why a man could act this way ? I told him the only availability I had was Saturday for him to come to my shop and pick up the washer and his $100. He told me he was coming Sunday because he would be out of town on Saturday. 1 changed my plans and made arrangements to meet him on Sunday just to get this thing finishedMr [redacted] told me he was bringing a friend to help him knowing full well I helped him unload it and would help him load it. I started getting nervous for my safety.l told him I would bring it to him and he seemed adamant that he wanted to come to me with a friend instead. after thinking about some of his previous statements and threats and somewhat crazy talk I decided it would not be a good idea. I knew that if I did not meet him on Sunday that he would for sure go and file a false Police report telling them I stole his washer, And I knew that if we did meet in person that there might be a confrontation which I preferred to avoid.1 took the opportunity of knowing he would be out of town on Saturday and the weather report said that there was only a chance of rain . Labor and time to deliver the washer to his home 20 miles away Just to avoid a confrontation. I loaded the washer and unloaded the washer by myself and placed it in the bestlocation possible as to protect it if it was to start raining. I purchased a tarp and duct tape to cover over washer and wrap it to protect the control panel. there were no overhangs, I set the washer at his front door above the water line. everything that could be damaged by rain was covered over and duct taped in case it got windy. even if it did rain enough to cause a river traveling under the washer which it did not, There was nothing that could be damaged. the only thing that would cause malfunction is the control panel which was protected. I have been an appliance tech for 26 years and can guarantee That Mr [redacted] is either wrong or is a liar ! I took several pictures of the washer and the tarp and duct tape and the ground and showing it was not raining at the time of delivery. 1 can email those pictures to you if needed. I left the refund for $100.00 for the part inside the washer, He walked into my bank the next morning and cashed that check.[redacted], He did not pay anyone to help him move the washer, he did not pay anyone to put the part on the dryer, And there was no damage to the washer, The whole statement is a lie, he is an opportunist. I pissed him off by not giving him his own way and I told him no. And he cant stand it !And he figured out a way to get his money back for buying a couple of pieces of junk in the way of an old broken down washer and dryer set.Mr [redacted] needs to be reprimanded for wasting the Revdex.coms time and money over his frivolous and untrue complaint.His Washing machine cost me 15 days of storage after I told him to pick it up, at $10.00 per day total $150.002 hours of labor taking the washer apart and putting it back together at $55.00 per hour total $110.0020% restocking charge for all material ordered for this machine. material cost 216.00 total $43.20shipping charges to ship material back was $27.95delivery of washer to Mr [redacted]s home $ 65.00 plus $2.00 a mile at 20 miles total $105.00Tarp and duct tape cost $11.97Grand total Mr [redacted] owes cobblers Appliance $ 448.12Mr [redacted] has also slandered my company name and has commited Libel. value ? $10,000.00 plusMy advice to Mr [redacted] is to just drop it and get on with his life like I have because it is not worth it.Note to [redacted] , If Mr [redacted]s complaint must stay on my companies record in the Revdex.com ? which I hope it wont because I have done nothing wrong here and that would not be very fare ! But if it does I would request that my total response be also submitted in full, Nothing should be deleted from my statementbecause you or anyone else deems it unimportant because it is all true and is important.Mr [redacted] has Mental issues and just because a person files a complaint does not mean it is true or Justified.All emails and voicemails and text and pictures are available to you at your request. Thank you, [redacted] with cobbler's Appliance.
Complaint: [redacted]
I am rejecting this response because: Pretty long-winded, I'd say! I have a receipt from [redacted] showing the cost for re-installing the drier part. I also have a receipt for the price of replacing the washer, Zi bought a new one after finding Ibeiuld have to re-do the work he had already charged me for, plus pay for the overhaul he had me make a down/payment towards. The analysis he made on the washer was haphazard and incomplete. [redacted] was able to give me an overall cost for repair after one visit, rather than doing it piecemeal over almost two months as Cobblrt's did. He kept adding on costs, keeping my washer without giving me a return or repair date/cost. [redacted] had a serviceman out to my house within 4 days and used proper equipment to analyze the problem with the washer during that first visit. Their analysis indicated Cobbler's previous work which I was charged for, had not been completed properly so I want to recover those costs.Libel would imply untruths. My accusations are backed up by a [redacted] service representative. I already explained to him that if he did not want to reimburse me I would see him in small claims court. That is where I will leave it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: because he still refuses to acknowledge that his repair to the washer lid-lock was not done satisfactorily. See attachment
Regards,
[redacted]
Dear [redacted]. Revdex.com corporate office ID : [redacted] Date: 08/30/16I am the manager of cobblers appliance. I received this letter from you on 08/27/16 This letter is in response to a complaint filed by [redacted] to your office.I do not appreciate any of my customers filing useless and...
uncalled for bogus and false complaints against my company. Having been in the appliance repair business for over 26 years ? this is my first ever complaint from a customer to the Revdex.com. I have thousands of past and present customers that will confirm of there customer satisfaction with me and my company and my service.Mr [redacted] is used to getting his own way. He is not used to being told NO. when he is told NO ? He begins to rant and rave and threaten and say really crazy things. He begins to tell previous conversation that you "said that" I and you "said this" I that were in his mind but never spoken. I believe Mr [redacted] is a borderline social path and has real issues.I have many text and voice mails and direct conversations recorded to prove the above. Which I can submit them too you as proof if needed.I believe that Mr [redacted] purchased at auction a washer and dryer. And the washer needed more parts and repair than it was worth, Washer Needed a complete overhaul. I believe he paid the amount of $235.00 the amount he is asking for reimbursement from my company for this washer and dryer atauction. He is trying to recoup the money he spent for them in the first place. It was A bad business deal on his part and Mr [redacted] is trying to make others pay for his mistakes.I know this because from Sunday evening to Monday morning at 7:00 AM the last time I spoke with Mr [redacted]. He could not have gotten an Appliance repair company to his location to assess any damages or repair any machines. And I don't believe he had any help to move the washer into'the garage due to his ownership of a hand truck that I used to move his dryer when I performed a service call at his location. He did not have anytime or a chance to come up with a value or receipt for service or work he claims to have performed and or paid for. The amount of $235.00 he is desiring is the amount he paid for both the washer and dryer at auction.Now let me break down the complaint letter that he sent you which is 10% truth and 90% lie ! And a lot missing !Mr [redacted] states that I left a part off of the dryer ? which he then had repaired by an Appliance repair company within 12 hours of sending his complaint letter to you. Not Possible I [redacted] This was a metal shroud only. Meant to protect an appliance tech from getting burned by the heater coil while work was being performed. This shroud does not affect the performance of the machine or In any way effect Mr [redacted]. The Dryer was in perfect working order after my repair was performed. Now ? I have an email written to me by Mr [redacted] apologizing for not having the shroud with the other parts that he left for me to preform the repair. You see [redacted], There was a rat in Mr [redacted]s dryer that had died and had really stunk up the dryer and made a mess of things. Mr [redacted] took all of the parts After I took the dryer apart and cleaned them with chemicals and left them to dry In the sun at another location.When I put the dryer back together a few weeks later the shroud was not there. And since a lot of techs routinely leave them off I did not remember if I took the shroud off or not but it did not matter because it was not needed for the dryer to perform efficiently and safely. I never never never told Mr [redacted] that I was going to charge him anything for a return visit to put the shroud back on the dryer. Never ! He was to bring the dryer to me when picking up the washer at my shop and no charge fee was ever mentioned.I performed all of the duties that were asked of me on the first service call. completed and paid in full. Mr [redacted] called me a short time later within a week asking if I would do a different repair on the washer which was because of the nature of the problem a complete overhaul. I told him I did not have time for such a big job because I was extremely busy. I am the only Appliance repair company in Gillespie county Texas. I told him it would be quite a while before 1 could finish and Labor would be really expensive almost trying to deter him from even repairing the machine. I even told him it would be hours of labor and very expensive trying to deter his intent a second time. it Did not seem to matter to him. I told him I would let him know when to bring it by my shop which would be a time when I knew I had some time to work on it. He told me he wanted to bring it that same day. I am a nice person and don't say no when I really should. He told me he did not care if I took a while on it because by bringing it to me he was getting it off of his bucket list. When we unloaded from his van! reiterated again the amount of work and money and that I did not know when I could have it finished at that pointNo date or time was ever stated by me in person , on the phone, via text or otherwise a repair completion and ready for pickup date or time frame. Mr[redacted] is a very pushy person and changes previous conversation to suit his needs.Mr [redacted] stated I did not answer his phone calls ? FALSE 1 On the contrary, I answered every call either by voice or via text. Mr [redacted] did not like texting and would get very angry when I did. Not realizing 1 was texting because I could have a conversation while performing my duties and because Mr [redacted] is very very long winded, Once he gets you on the phone he can not stop talking. A 5 minute phone call turns into 45 minutes ![redacted] ? I do not have that kind of time. if I did not somehow let him know I got his message usually by text he would call and call and call, He would become a maniac !When Mr [redacted] dropped off his washer I asked him to leave me a deposit of$100.00 to pay for the part for his washer. I ordered the part and a special tool for his particular machine. The tool kept getting back ordered which was the main reason for the repair delay. After Mr [redacted] left the washer with me knowing it was going to be quite a while before it would be completed. Well ? He started calling me a week later and never stopped until I finally told him for the 100th time it was not ready and to just come and pickup the damn thing and I would give him the $100.00 he gave me as deposit for the part back. He finally started threatening me if I could not be there when he was ready to pick it up he was going to the sheriffs dept and the city courts and etc. It was on his schedule and who cares about mine ! He threatened me no less than seven times in a number of different ways.I started getting worried that this guy was going to do something stupid I because he was making a small situation into a big one and I did not understand how or why a man could act this way ? I told him the only availability I had was Saturday for him to come to my shop and pick up the washer and his $100. He told me he was coming Sunday because he would be out of town on Saturday. 1 changed my plans and made arrangements to meet him on Sunday just to get this thing finishedMr [redacted] told me he was bringing a friend to help him knowing full well I helped him unload it and would help him load it. I started getting nervous for my safety.l told him I would bring it to him and he seemed adamant that he wanted to come to me with a friend instead. after thinking about some of his previous statements and threats and somewhat crazy talk I decided it would not be a good idea. I knew that if I did not meet him on Sunday that he would for sure go and file a false Police report telling them I stole his washer, And I knew that if we did meet in person that there might be a confrontation which I preferred to avoid.1 took the opportunity of knowing he would be out of town on Saturday and the weather report said that there was only a chance of rain . Labor and time to deliver the washer to his home 20 miles away Just to avoid a confrontation. I loaded the washer and unloaded the washer by myself and placed it in the bestlocation possible as to protect it if it was to start raining. I purchased a tarp and duct tape to cover over washer and wrap it to protect the control panel. there were no overhangs, I set the washer at his front door above the water line. everything that could be damaged by rain was covered over and duct taped in case it got windy. even if it did rain enough to cause a river traveling under the washer which it did not, There was nothing that could be damaged. the only thing that would cause malfunction is the control panel which was protected. I have been an appliance tech for 26 years and can guarantee That Mr [redacted] is either wrong or is a liar ! I took several pictures of the washer and the tarp and duct tape and the ground and showing it was not raining at the time of delivery. 1 can email those pictures to you if needed. I left the refund for $100.00 for the part inside the washer, He walked into my bank the next morning and cashed that check.[redacted], He did not pay anyone to help him move the washer, he did not pay anyone to put the part on the dryer, And there was no damage to the washer, The whole statement is a lie, he is an opportunist. I pissed him off by not giving him his own way and I told him no. And he cant stand it !And he figured out a way to get his money back for buying a couple of pieces of junk in the way of an old broken down washer and dryer set.Mr [redacted] needs to be reprimanded for wasting the Revdex.coms time and money over his frivolous and untrue complaint.His Washing machine cost me 15 days of storage after I told him to pick it up, at $10.00 per day total $150.002 hours of labor taking the washer apart and putting it back together at $55.00 per hour total $110.0020% restocking charge for all material ordered for this machine. material cost 216.00 total $43.20shipping charges to ship material back was $27.95delivery of washer to Mr [redacted]s home $ 65.00 plus $2.00 a mile at 20 miles total $105.00Tarp and duct tape cost $11.97Grand total Mr [redacted] owes cobblers Appliance $ 448.12Mr [redacted] has also slandered my company name and has commited Libel. value ? $10,000.00 plusMy advice to Mr [redacted] is to just drop it and get on with his life like I have because it is not worth it.Note to [redacted] , If Mr [redacted]s complaint must stay on my companies record in the Revdex.com ? which I hope it wont because I have done nothing wrong here and that would not be very fare ! But if it does I would request that my total response be also submitted in full, Nothing should be deleted from my statementbecause you or anyone else deems it unimportant because it is all true and is important.Mr [redacted] has Mental issues and just because a person files a complaint does not mean it is true or Justified.All emails and voicemails and text and pictures are available to you at your request. Thank you, [redacted] with cobbler's Appliance.