Cobblestone Quality Shoe Repair

Once you tell people you can fix shoes, they shut downThey only want to know priceFor this shoe, I had to recreate the sole, and I need extra time with itShe was fine with that at the timeAbout days later she asked if she could cancelI told her I could not cancel once I started working on the shoeSomeone representing her came in and yelled at meOnce material is bought and time is spent, we don't stop the jobThis was made clear before we startedWhen I mentioned that, she was elated and was focused that the shoes could be fixedAfter that, she became unreasonable

When I took this purse in I let the customer know it was a call when ready with no expected date or time on itIt is an unusual repair on a unique bagIt also depended on our other repairsThere was no need for a complaint as this was already explained to her. We have now completed it and
she can pick it up at any time

Once you tell people you can fix shoes, they shut down. They only want to know price. For this shoe, I had to recreate the sole, and I need extra time with it. She was fine with that at the time. About 5 days later she asked if she could cancel. I told her I could not cancel once I started working...

on the shoe. Someone representing her came in and yelled at me. Once material is bought and time is spent, we don't stop the job. This was made clear before we started. When I mentioned that, she was elated and was focused that the shoes could be fixed. After that, she became unreasonable.

Initial Business Response /* (1000, 6, 2016/01/22) */
The orthopedic work is not subjective. I have to do what the doctor said, and that's what I did. This woman not being happy with it is fine. I offered her a refund since she didn't like the work that the doctor ordered. If I altered the...

work, I would be taking a chance of being sued. When a prescription is written, I must follow it. A prescription is just that - not a subjective thing. She said it wasn't done to the specks of the prescription, but it was. When she wasn't happy I told her I could refund her, but she just wanted another pair of shoes, which is not something I can do against doctor's orders.