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Cobblestone Shoe Hospital

5818 Camp Bowie Blvd, Fort Worth, Texas, United States, 76107-5008

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Reviews Shoe Repair Cobblestone Shoe Hospital

Cobblestone Shoe Hospital Reviews (%countItem)

I dropped my handbag off at Cobblestone Shoe Hospital the ***ocation in Fort Worth TX to have a zipper replaced, when I went to pick it up, the wrong zipper (a zipper that was not broken) had been replaced and the zipper I originally wanted replaced was still broken. I was verbally attacked by the ***, telling me she would not have written the wrong zipper on the repair ticket, that she would not have quoted a price of $69.00 to replace the zipper I wanted replaced, she couldn't replace that zipper for less than $125.00. The situation turned into a confrontation that ended in her telling me it was her word against mine. I told the *** I would contact the owner and left. The *** later called me and said her owner had authorized her to sew the zipper I originally wanted replaced and the price for me to get my handbag back would be $85.00. The zipper that was replaced, wasn't broken! I can't imagine that I am the first to complain, as the ***'s demeanor was not only unprofessional, but also confrontational and aggressive. The owner finally returned my call after I had left 4 messages. He supported his employee's actions, and told me he would not return my handbag unless I paid for the work that had been done (replacing the wrong zipper). I asked the owner to remove the zipper and I would take my bag as is, but I would not pay for a service I did not request or the abuse I endured by the ***.

On December 26th, I dropped a pair of booties off to have one repaired. My dog had chewed the heel and a strap needed to be replaced. I asked for an estimate of when to expect the repair to be completed and I was told by the manager I would be contacted when the world was complete. She did explain that the cobbler would try to match the color of the leather and strap design to the undamaged mate. I gave my phone number and e-mail to contact me when the job was complete.

I called on January 5th to get a status update on my repair. The manager reiterated that it was a "Call when ready" and it should take a couple of weeks for the repair. She said that the company supports 30 stores so it was difficult to determine when the repair would be complete because the work was completed off-site.

I called on January 30th to get an update. She shared that the shoes were assigned to a cobbler and she had to call him about the status of the boots and would then return my call. She did not return my call.

Today, January 31st I called the manager. She had not heard from the cobbler. When I asked her if the booties were even in a state of being repaired, she kept stating it was "Call when ready". I then expressed that I was not pleased that I could not get accurate information about the status of my repair. I then asked if I could contact the cobbler. Her response was an emphatic "NO!" I then told her that when I take my car in for repair, I can get a status update. She stated that it wasn't the "same thing". I then asked if I could get my shoes back. She became belligerent and stated that if it was in the middle of repair, it would be sent back as is. I then said, "But you can't tell me if the repair has even started." Then she responded, "The heel is being wrapped." I feel she made this up just to get me off of the phone.

My complaints:
- Poor customer service
- No status of the condition of my shoes
- No information about when to expect the repair to be complete
- Check stub states "We reserve the right to dispose of items left over 90 days." It's already been more than 30 days.

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Address: 5818 Camp Bowie Blvd, Fort Worth, Texas, United States, 76107-5008

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