If Mr [redacted] still states he paid more than what I show, I will need proof in order to investigate? There is no fourth repair order? The service adviser made an adjustment to the last ticket but there was not a fourth created? ?
ATTN.: *** ***, DISPUTE RESOLUTION SPECIALISTTHIS IS TO INFORM YOU THAT I RECEIVED A CALL ON MAY 31STI WAS UNAVAILABLE TO ANSWER MY PHONE & BECAME BUSY & DIDN'T GET A CHANCE TO CALL THEM BACK DURING REGULAR WORK HOURSTHEN, I RECEIVED NOTIFICATION FROM UPS THAT I WOULD HAVE A PACKAGE DELIVERED YESTERDAY, ON JUNE 4, THE PACKAGE DID ARRIVE AT MY HOUSE.I HAD COPIED, PRINTED, & SCANNED EVERYTHING IN IT & THEN I READ THAT YOU DO NOT WANT ANY IDENTIFIABLE INFORMATION! SO, I AM NOT ATTACHING ANYTHING TO YOU, BUT EVERYTHING IS IMMEDIATELY AVAILABLE IF YOU CHOOSE TO REQUEST IT!IT'S AMAZING HOW I'VE BEEN CALLING & CALLING FOR THE REST OF WHAT I SHOULD RECEIVE & AFTER YOU NOTIFIED THEM ON MAY THE 23RD, THEY HAD GOTTEN EVERYTHING TOGETHER IN ONE BOX & SHIPPED IT VIA UPS TO ME!I RECEIVED, ON TOP, A YELLOW SERVICE DEPT SLIP, WITH "WE OWE" STAMPED IN RED & "AS IS" WRITTEN IN THE ITEMS! MY VEHICLE WAS A & I HAVE PAPERWORK STATING THAT THE ODOMETER READING WHEN THEY SOLD IT TO ME WAS "13".I, ALSO, RECEIVED A $CHECK FOR A GAS FILL UP, THE PROOF I NEEDED FOR THE EASY CARE GAP & YEAR/ 100,MILE EXTENDED WARRANTY, THE AGREEMENT FOR ME TO PROVIDE INSURANCE, THE FORM FOR THE NEW MEXICO FREEDOM TO CHOOSE INSURANCE, THE ODOMETER DISCLOSURE STATEMENT, THE OWNER'S MANUAL, & ONE SINGLE KEY, FOR MY 2ND KEY SET! I HAD SIGNED ALL OF THE PAPERSWORK, BUT DID NOT HAVE COPIES OF ANY OF IT THAT I RECEIVED YESTERDAY, ON JUNE 4, 2018! BASICALLY, ALL I HAD WAS AN INVOICE SHOWING HOW MUCH OF EACH THING WENT INTO CREATING THE TOTAL COST!NOW, I HAVE EVERYTHING THAT I SHOULD HAVE! NOTHING MORE IS LACKING! THANK YOU SO VERY MUCH FOR HELPING ME! IF YOU NEED A COPY OF ANYTHING, I WILL BE HAPPY TO SEND IT TO YOU!SINCERELY,*** *** (I ASSUME YOU WILL BLOCK OUT MY NAME.)
Complaint: ***
I am rejecting this response because: We paid the first time , then on may 9th we paid the second time, then when the transmission was done we paid for the second again and third transmission they don't see this because they don't have camerasWe paid for the second transmission repairs twiceI have the document Hamilton Ford may have ripped us off with dollars but when it comes down to it he is probably getting ripped off thousands of dollars, by his own cashierShe had to have come over when balancing for that day, no record she probably just stuck that money in her pocketThe service advisor don't remember that day he printed the sheet and showed us what all was done with that paper we walked to the cashier and paid. How can they not go back on there computer, just don't understand
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Revdex.com Response to Mr***:
Claim Id *** Mr*** purchased the transmissions Carquest and brought the transmission to our dealership to installWe understand that Mr*** was sold a warranty with the transmissions which would reimburse him for the labor since the job took three transmissions to get fixedThis was done with MoverasThe dealership had nothing to do with the warranty labor reimbursement claimThere were only three repair orders opened for these jobs and I have included the service history for your records to show Mr*** was not charged four timesIf there are other issues regarding the radiator, our service department was unawareThey stated that one phone call was made that the transmission was slipping and our service advisors asked them to bring the truck back in to check the slipping but they have not brought their vehicle back inWe do not feel we owe a refund to Mr*** as he has only paid for the three repair orders completedIf you have any other-questions, please feel free to call me at ###-###-#### Allyson B*** Hamilton Automotive Group
Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
I noticed a type mistake I paid four times NOT three timesOn May 9, I paid the amount $I paid four times and am requesting a refund I have contacted Seth H*** co owner and he still has not returned my call in reference to this refund
If Mr*** still states he paid more than what I show, I will need proof in order to investigate? There is no fourth repair order? The service adviser made an adjustment to the last ticket but there was not a fourth created? ?
After receiving this complaint, I spoke with the owner and manager of the location where Mrs***? purchased the vehicle.? He read through the complaint and was able to address her concerns.We have sent a check to fill up her vehicle again for $40.? ? We have sent her copies of
her 10/mile warranty.? **We have sent a second key for her and the manual, but please note the key will not be operational until it is programmed at a dealership with the vehicle being present.? We are not able to program the key here since the vehicle is in Carlsbad.? ? We have spoken to her on the phone to go over the features on her vehicle and we would again speak with her son to go over all features with him, but we have been unable to make contact with Mrs***? anymore in order to get his contact information as it was not made available in the complaint.? ? **Note key needs to be programmed.? We will need to still make arrangements for this to be completed.? We apologize for the miscommunications over Mrs***? purchase and I hope we have addressed her concerns effectively.? ?
If Mr [redacted] still states he paid more than what I show, I will need proof in order to investigate? There is no fourth repair order? The service adviser made an adjustment to the last ticket but there was not a fourth created? ?
ATTN.: *** ***, DISPUTE RESOLUTION SPECIALISTTHIS IS TO INFORM YOU THAT I RECEIVED A CALL ON MAY 31STI WAS UNAVAILABLE TO ANSWER MY PHONE & BECAME BUSY & DIDN'T GET A CHANCE TO CALL THEM BACK DURING REGULAR WORK HOURSTHEN, I RECEIVED NOTIFICATION FROM UPS THAT I WOULD HAVE A PACKAGE DELIVERED YESTERDAY, ON JUNE 4, THE PACKAGE DID ARRIVE AT MY HOUSE.I HAD COPIED, PRINTED, & SCANNED EVERYTHING IN IT & THEN I READ THAT YOU DO NOT WANT ANY IDENTIFIABLE INFORMATION! SO, I AM NOT ATTACHING ANYTHING TO YOU, BUT EVERYTHING IS IMMEDIATELY AVAILABLE IF YOU CHOOSE TO REQUEST IT!IT'S AMAZING HOW I'VE BEEN CALLING & CALLING FOR THE REST OF WHAT I SHOULD RECEIVE & AFTER YOU NOTIFIED THEM ON MAY THE 23RD, THEY HAD GOTTEN EVERYTHING TOGETHER IN ONE BOX & SHIPPED IT VIA UPS TO ME!I RECEIVED, ON TOP, A YELLOW SERVICE DEPT SLIP, WITH "WE OWE" STAMPED IN RED & "AS IS" WRITTEN IN THE ITEMS! MY VEHICLE WAS A & I HAVE PAPERWORK STATING THAT THE ODOMETER READING WHEN THEY SOLD IT TO ME WAS "13".I, ALSO, RECEIVED A $CHECK FOR A GAS FILL UP, THE PROOF I NEEDED FOR THE EASY CARE GAP & YEAR/ 100,MILE EXTENDED WARRANTY, THE AGREEMENT FOR ME TO PROVIDE INSURANCE, THE FORM FOR THE NEW MEXICO FREEDOM TO CHOOSE INSURANCE, THE ODOMETER DISCLOSURE STATEMENT, THE OWNER'S MANUAL, & ONE SINGLE KEY, FOR MY 2ND KEY SET! I HAD SIGNED ALL OF THE PAPERSWORK, BUT DID NOT HAVE COPIES OF ANY OF IT THAT I RECEIVED YESTERDAY, ON JUNE 4, 2018! BASICALLY, ALL I HAD WAS AN INVOICE SHOWING HOW MUCH OF EACH THING WENT INTO CREATING THE TOTAL COST!NOW, I HAVE EVERYTHING THAT I SHOULD HAVE! NOTHING MORE IS LACKING! THANK YOU SO VERY MUCH FOR HELPING ME! IF YOU NEED A COPY OF ANYTHING, I WILL BE HAPPY TO SEND IT TO YOU!SINCERELY,*** *** (I ASSUME YOU WILL BLOCK OUT MY NAME.)
Complaint: ***
I am rejecting this response because: We paid the first time , then on may 9th we paid the second time, then when the transmission was done we paid for the second again and third transmission they don't see this because they don't have camerasWe paid for the second transmission repairs twiceI have the document Hamilton Ford may have ripped us off with dollars but when it comes down to it he is probably getting ripped off thousands of dollars, by his own cashierShe had to have come over when balancing for that day, no record she probably just stuck that money in her pocketThe service advisor don't remember that day he printed the sheet and showed us what all was done with that paper we walked to the cashier and paid. How can they not go back on there computer, just don't understand
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Revdex.com Response to Mr***:
Claim Id *** Mr*** purchased the transmissions Carquest and brought the transmission to our dealership to installWe understand that Mr*** was sold a warranty with the transmissions which would reimburse him for the labor since the job took three transmissions to get fixedThis was done with MoverasThe dealership had nothing to do with the warranty labor reimbursement claimThere were only three repair orders opened for these jobs and I have included the service history for your records to show Mr*** was not charged four timesIf there are other issues regarding the radiator, our service department was unawareThey stated that one phone call was made that the transmission was slipping and our service advisors asked them to bring the truck back in to check the slipping but they have not brought their vehicle back inWe do not feel we owe a refund to Mr*** as he has only paid for the three repair orders completedIf you have any other-questions, please feel free to call me at ###-###-#### Allyson B*** Hamilton Automotive Group
Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
I noticed a type mistake I paid four times NOT three timesOn May 9, I paid the amount $I paid four times and am requesting a refund I have contacted Seth H*** co owner and he still has not returned my call in reference to this refund
If Mr*** still states he paid more than what I show, I will need proof in order to investigate? There is no fourth repair order? The service adviser made an adjustment to the last ticket but there was not a fourth created? ?
After receiving this complaint, I spoke with the owner and manager of the location where Mrs***? purchased the vehicle.? He read through the complaint and was able to address her concerns.We have sent a check to fill up her vehicle again for $40.? ? We have sent her copies of
her 10/mile warranty.? **We have sent a second key for her and the manual, but please note the key will not be operational until it is programmed at a dealership with the vehicle being present.? We are not able to program the key here since the vehicle is in Carlsbad.? ? We have spoken to her on the phone to go over the features on her vehicle and we would again speak with her son to go over all features with him, but we have been unable to make contact with Mrs***? anymore in order to get his contact information as it was not made available in the complaint.? ? **Note key needs to be programmed.? We will need to still make arrangements for this to be completed.? We apologize for the miscommunications over Mrs***? purchase and I hope we have addressed her concerns effectively.? ?