Cocalico Plumbing & Heating, Inc.

March 18, 2015CPH has handled each warranty service call that was made by *** *** and feel that it is in the best interest of both parties to have a new service provider for his propertyWe have contacted *** *** Warranty and asked that we be removed as the service provider due to *** *** not being satisfied with us not replacing his entire SystemI have attached a copy of the letter that was sent to him and in moving forward I hope that he is able to find that service provider that meets his requirements.Sincerely,Marcie Z
General Manager

I was quoted by phone a price to do a kitchen sink repair. Technician would not honor the quote. Wrote to company after work was completed and paid for, and they refused to refund the amount over the quoted price.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. Marcie, CPH Manager, when I spoke on the phone with her on 3/9/15, she stated: : CPH No longer uses [redacted] due to substandard equipment." The CPH Tech stated he has never seen anything like the continuing problems with our Furnace/AC Unit.
2. Since CPH brought warranties and cars into this discussion, PA has a lemon law. X number of problems = replacement.
3. With continued failures of the natural gas furnace, my concern is for my family. Should the gas system fail and there is a fire or explosion that results in injuries or damages, who is responsible?
4. Since CPH sold and maintains this system, they should be held responsible for the on-going and continual problems and failures.
Regards,
[redacted]

March 13, 2015Call came in on March 9th in the morning. Homeowner stated that we could not get into the home until after 3:00 that day. Tech arrived onsite at 3:30pm and spent time diagnosing the unit. Found that the gas furnace needed a new control board. Due to time of day we were...

unable to locate/get a control board for that unit from our vendor. Offered to place space heaters in the home and homeowner refused them. Contacted vendor first thing on March 10th and tech ran to pick control board up in King of Prussia. Contacted homeowner at 8:15am to state that we were running for control board and could head over to his house to replace. He stated that he had told the tech the day before that no one could get into the home until 5:30pm on March 10". The homeowner not having heat for that long of a period of time was not due to us not trying to restore heat but due to the homeowner not allowing us into the house in a timely fashion. Homeowner has had a coil on the A/C unit replaced due to a refrigerant leak. The next issue was the gas valve and control board of the gas furnace which were also taken care of and submitted to the warranty company at no cost to the homeowner. We will not be replacing his gas furnace and A/C unit. We have handled all of the issues as they came in. Homeowner has the option of contacting the [redacted] Warranty Department at ###-###-####. If you purchase an automobile and after the warranty has expired...who is responsible for the repairs! Marcie Z
General Manager

I was quoted by phone a price to do a kitchen sink repair. Technician would not honor the quote. Wrote to company after work was completed and paid for, and they refused to refund the amount over the quoted price.