Cocca's Appliances & Home Electronics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am quite disappointed with this response from the general
manager. He quotes saying that its “the customers responsibility to contact a
factory authorized service to set up a service visit under warranty.” The first step that my wife and I did was
to contact their service company or the Appliance man. As I had mentioned in my
initial complaint, my wife tried calling the Appliance man multiple times
without success and she had then called the sales department in an attempt to
pass on the message.  Clearly there has
been a breakdown in communication within the store.
The next insulting aspect is that the manager found “no
voice message during the period in question.” How people can simply lie is
beyond me. I personally had called this store and left a message with the
Appliance man the day after our washing machine problem had been fixed, to
inquire why the store did not even have the courtesy to check up on our status,
and my wife had certainly left messages as well. To call us liars is just
unacceptable.    
I decided to go with a “plumber” to take care of our washing
machine since I was not left with any other options.  Furthermore, I did not want a flooding issue
on our hands since we also have carpet near the vicinity.  This “plumber” also happens to be certified
to work on washers and dryers as well. 
As far as the comment “the invoice from the customer’s
plumber indicates a plumbing problem not a mechanical problem with this washer,”
I did not purchase the hot lines from the splitter to the washer and dryer
separately. It came as one package from
the store. So as far as I am concerned this is still the responsibility of the
store.   
Regards,
[redacted]

Complaint ID: [redacted]Casey Residence - Gas Slide In rangeCocca's Appliances158 Railroad AveColonie, NY 12205###-###-####Complaint ID [redacted]Service was required due to a possible issue with a burner system, which it was revealed with the service call done on 12/12/14 that the factory had not...

tightened a fitting to the right front burner, located under the cooktop, which caused improper ignition. The Appliance Man service company tightened this fitting on 12/12/14, rectifying that situation. Communication with customer was then received concerning a possible odd odor, and the fact that the customer no longer felt safe with the machine caused ordering manager, [redacted], to call ourfactory representative to get the unit replaced. This conversation with both the customer and our Frigidaire representative occurred on 12/18/14.The customer R[redacted] was then concerned about having gas, stating she no longer felt safe with the current unit, and we received authorization to either replace the gas range with a new one, or with a new electric version. We were told that the husband and wife needed to confer. We finally received notification on 12/20/14 that the customer indeed wanted to stay with a gas range, so the exchange was approved under that knowledge, submitted, ordered, and set of delivery for 12/23/14.From the time of the odor incident to the time of replacement happened very quickly, within 5 days, and we had no objections to doing so. It was only delayed due to the fact the customer could not decide right away about whether they wanted an electric or gas unit. This was a factory flawed machine that a licensed technician fixed according to training and guidelines put forth by the factory. Once the plastic smell occurred and we were notified we immediately offered the exchange of the unit.Sincerely,[redacted]Cocca's Appliances - Ordering Manager12/23/14

Complaint ID# [redacted]This customer was advises soon after the service visit by our service company, the appliance man, on 2/11 that based upon the service report we were asking the manufacture, [redacted], for authorization to exchange this dryer. We received authorization and the...

exchange was completed on 2/25/15.Today we received your letter.  This issue is resolved. Coca's Appliance[redacted] General Mgr.ph # ###-###-####fax ###-###-####

August 7,2014
Revdex.com
100 Bryant Woods South
Amherst, NY 14228
Dear Sir/Madame:
Re: Complaint No. [redacted]
This letter is in response to complaint no. [redacted]. Attached/Enclosed are the following:
• a copy of our letter addressed the customer outlining our...

offer to resolve the customers' issues as well as the customer's signature accepting the offer in full satisfaction of any claims pertaining to his purchases or inconvenience incurred.
• a copy of the GE Finance refund for the cancelled refrigerator, and
• the check stub for $300.00 issued to the customer as a good Will/customer satisfaction refund.
Please also note that the customer stated in number 6 of his complaint that with the purchase of "all of my items I was to receive $800 in mail-in rebates". Please note that the cancellation of the refrigerator may affect his rebate amount received. Package rebates including terms and conditions are set by the manufacturer and out of Cocca's control.
If you have any questions, please feel free to contact me, [redacted], at [redacted] [redacted]. Thank you.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]