[redacted] Fine Art, Antiques & Collectibles [redacted] Re: Complaint ID [redacted] Received March 22, Client: [redacted] March 30, Dear Ms***, Please see below my response to Ms***'s complaint in bold typeface in rebuttal to her statements I can follow up with attachments of back up documentation: Curriculum Vitae, Sales Records, Consignment Agreement, Inventory & Appraisal if you feel necessary Thank you for your sincere interest and support Let me preface that we sell 500-items a week to hundreds of people and represent hundreds of Consignors I have been in my own business for over years with an impeccable career and yet I have never experienced so much issue with people than I have in the last three years In [redacted] I worked for and with seasoned professionals, however since I have relocated to [redacted] in I am dealing with primarily elderly people and/or their families in the most distressed times of their lives making my job unbelievably hard and stressful I also assume complaints must be at a high nationwide due to a poor economy, el nino, national politics and world turmoil leaving folks overall with no consumer confidence, gridlock and a poor economy Have a Blessed Day, [redacted] CUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] *** [redacted] ** [redacted] [redacted] [redacted] The details of this matter are as follows:Complaint Involves:Refund Or Exchange Issues Customer’s Statement of the Problem:I was moving to [redacted] and had unexpected moving expensesThe moving company recommended to me by [redacted] ( [redacted] **) changed me an additional $3,as my furniture was in route to *** [redacted] was given an estimate by my referral, [redacted] for a flat rate move consisting of one full 26' box truck The [redacted] of the moving company text me the day of her move (April 1, 2015) and was extremely upset that Ms [redacted] now added another half truck of furniture and accessories that she initially told him she was SELLING before she left [redacted] and that is was NOT part of the move Evidently her plans changed and the move now required another truck to follow and finish the job $ was a gift of a price for the distance from [redacted] to ***, but he was trying to assist her and get her relocated with whatever it took to get the job done I called [redacted] and she offered to offload a Turkish carpet from the moving van and sell it on consignment for meIn March of 2015, Ms [redacted] contacted me and said that the Carpet that she purchased for $ would not fit in the [redacted] home and would I sell it for her when she leaves She had no intention on keeping the rug that she purchased, however all sales are final, "as is, where is" therefor I would then Consign it from her and sell it on her behalf She wanted to be assured that I would sell her rug to now offset the additional moving expenseIn The amount I paid her for this rug earlier that year was $ Just to clarify, Ms [redacted] did not pay $ for the rug, [redacted] purchased [redacted] Red Persian Rug appraised at $ 5000, but sold to her for $ 2,which she paid via credit card on February 20, at an Estate Sale held at [redacted] ***...not $ She assured me that I would recoup between $2500-$from the resaleRelieved, I continued my moveI received email forms from her company and mailed them to her business in [redacted] *** In the Consignment Business there is NO GUARANTEE that items will sell and when It is a high quality, good condition rug with an attractive color and pattern, however all we can do is try to sell it I assured her that I would not sell it for less than what she paid which proves what its current Fair Market Value..."Willing Buyer Willing Seller" A Consignment Agreement with an Inventory & Appraisal was produced and emailed stating its Fair Market Value (FMV) as $ with a Reserve of $ for days at a 50% commission which is standard industry consignment shop scale, policy and procedure therefor netting her the most $ and the least $ Over the last months, I have emailed her, called her phone, left messages at her workplace multiple times with NO response I have the original emailed contract from her and only have to assume she sold my carpet and kept the money Any phone call or email received was returned with the unfortunate news that the rug has NOT sold The rug has been featured in our Gallery from April to the present plus numerous Estate Sales (April @ [redacted] ***; Early May @ [redacted] ***, End of May @ [redacted] and in July @ [redacted] ***) The rug is large, bold and expensive and will appeal to a certain buyer which we have not found I have been offered many low offers in the $ - $ range which did not make reserve therefor no deal has been made and the rug remains unsold and is presently in my Gallery Ms [redacted] can see that the rug is currently on my website: [redacted] on the Gallery page I purchased many items from this business over a year period, always paid in full, and trusted her to do the sameBecause she's ignoring me, I feel I must report this Yes, Ms [redacted] has been a wonderful client and has purchased numerous items However, I have not been ignoring her and find it strange that she has chosen this route of contacting the Revdex.com instead of me directly So I question what number is she calling and what email is she sending correspondence to? Both myself and my Gallery [redacted] are perplexedIf I don't get any satisfaction here, I will have to travel back to [redacted] and appear in [redacted] ***(This will be a handicap for me because, as I have informed ***, I am handicapped) She is welcome to come to [redacted] and pick up her rug or pay for its shipment to *** Handicapped? She seemed quite healthy when she left [redacted] with no walker, cane nor wheelchair in fact I thought Ms [redacted] is not much older than myself and I am [redacted] years old She informed me of her handicap??? I am very sorry to hear this news, but I have no idea what she is talking about, nor does anyone on my staffComplaint Product/Service: Carpet salePurchase Date: 4/3/ (Correction, Rug was Purchased in February 20, and Consigned on April 2, 2015)Problem Occurred: 6/1/(June was the end of her Consignment Since Ms [redacted] now resides in ***, I extended the Consignment for another days in order to sell it for I knew she did not want it back, nor was coming to get or pay for shipping but wants to sell it for proceeds)Model: 0Account Number: Order Number: Talked to Company: 6/1/2015Talked to Company (2nd): 9/1/2015Talked to Company (3rd): 2/1/2016Name of Salesperson:*** [redacted] Purchase Price: $(Correction $ 2750)Disputed Amount: $ Desired Settlement: Billing Adjustment Desired Outcome:I would like her to pay the $3,She owes me as Stated in the consignment contract [redacted] does not owe Ms [redacted] anything Ms [redacted] is lucky that she is dealing with an honest person like me for any other Consignment Shop would have considered the rug forfeited since she did not make arrangements to recoup her rug after days as stated by the contract) Extending the Consignment times for day intervals equating to a year is now taking advantage of my good nature I find this complaint a total farce and nothing but insurance for Ms [redacted] to regain her rug for the contract clearly states that after days items will be auctioned at no reserve or must be retrieved at the owners expense My suggestion to Ms [redacted] is to contact the [redacted] at [redacted] or [redacted] to retrieve her rug or arrange for shipment at her own expense within days or consider it forfeited The only other plausible alternative is for Ms [redacted] to accept the highest offer of $ netting Ms [redacted] $ after our 50% commission Please advise
[redacted] May 12, Re: Complaint # [redacted] Dear Revdex.com: In response to a consumer complaint filed by [redacted] regarding the liquidation of her [redacted] ***'s Household Contents located at ** [redacted] [redacted] ***: Yes, I met with the ***, [redacted] and family in October and submitted a Proposal I then contacted [redacted] who was in charge of her [redacted] 's affairs and was told that they were not going to use my services for they found a dealer to buy them out A week later I was contacted by [redacted] that the deal had fell through and that they wanted to use my on site liquidation services, so a revised Contract was submitted Dealers are apprehensive to purchase up front anything these days for they take the chance of buying items up front plus laying out man power and storage or floor space on items that may or may not sell for an unknown amount...it's all a crap shoot Due to their delay the [redacted] Proposal was revised and postponed from the last week of October of for in that week's time I had booked that date for someone else with the next available date was Friday and Saturday, November & 14, Sale I was fairly successful sale selling Items and a Payout Report with Proceeds were sent via [redacted] with Tracking on January 10, Yes, I admit a delay on our part for we conducted five other sales within this period amidst the Thanksgiving, Christmas and New Year's Holidays plus our Year End Financials and Inventory which set us back from the Day Payout Period to Business Days later To add insult to injury that [redacted] package went missing with no explanation from *** For two weeks back and forth with [redacted] we gave up and stopped Payment of Check # [redacted] and reissued Check # [redacted] with a Proceeds Report on February 1, The following weekend, Friday & Saturday, November & 21, we tried another event which was a " [redacted] ***" featuring ** [redacted] as well as other locations inviting guests who made a purchase to draw a playing card at each location Best Poker Hand won a $ Gift Card to our upcoming Estate Sales or Consignment Shop The sale was not as well as attended as hoped for, but it was the weekend before Thanksgiving and much of the clientele had company or was out of town visiting or preparing for the big week aheadWe were asked by the [redacted] and [redacted] to keep the house lightly staged while it was being shown so no other [redacted] was conducted from late November until beginning of February We needed to liquidate the rest without incurring further clean out fees by trying to sell on site what was left and give the [redacted] another shot of having a combination [redacted] ***/ [redacted] Open House which we did to blow out the remains and [redacted] held an Open House with hopes of selling the home We did so with a subsequent sale on Thursday, Friday and Saturday, February 4, & 6, which was also fairly successful selling a portion of the remains of another items Pick ups and deliveries were made on February 17, any remaining furniture was donated or disposed as requested by the client on February 24, and a final wipe down and vac was performed on March 1, The final fees were deducted and reflected in the Client's Final Payout and Proceeds was processed and shipped on April 28, Yes, again I admit the delay but once again in our defense we conducted another sales in the time of the second check All of which the homes were not only cleaned out, contents sorted, cleaned if necessary, inventoried, appraised, staged, marketed and advertised, events were held and a final clean out with removal of trash and donate all which benefited in the sale of the house I personally had [redacted] and was literally in bed for a week (which I informed Ms [redacted] ) and much of my crew had their share of allergies, colds, flu, strep, bronchitis etc...it is a grueling job in all kinds of home environment conditions of generally older folks who are not well themselves many with pets, smokers, older homes with mold and mildew, older items covered with dust Staying healthy and satisfying all Client's/Family's and [redacted] 's needs with rigorous schedules can seem at times almost impossible, but we push ourselves to get the job done The payment process must take a back seat to staging, inventory, appraising, marketing and selling and/or a house contractual closing requiring a final clean out both which has serious deadlines of the actual [redacted] Event or House Closing which those deadlines are ALWAYS met and in over the last years of over Estate/Moving Sales we have never not met a Closing date no matter what This was explained in a text messages from me and an email from the [redacted] to [redacted] that the second check was processed and shipped via [redacted] with tracking and yet the complaint was filed the next day for [redacted] admitted she had computer internet server issues for several days and had not received our communication Complete frustration for all parties, however all business has been complete and client paid in full Thank you for your time in assisting in this situationRespectfully Yours, [redacted] -- *** [redacted] Sign up for our newsletter! Like us on [redacted] Follow us on [redacted] : @ [redacted] *** ** *** [redacted] ** *** *** [redacted] *** [redacted] ***
From: Date: Fri, May 13, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: Revdex.com We have checked out Mr***'s
*** and found it to have operating characteristics for that transmissionIf Mr*** would like to trade out of it we would do all we can to accommodate himGreg M*** ###-###-####
I am writing this for my elderly mother with her full approval of every word contained in it This recounts my mother's honest dealings with Diana Minotti:
Diana Minotti is most unprofessional Please consult the Revdex.com website You will find that Diana Minotti Fine Art has earned an "F" rating
In my dealings with MsMinotti she did not return my phone calls and did not acknowledge my emails The messages I left on her answering machine were ignored I became so desperate that I was forced to communicate with her via registered letter She is also a very slow payer For one high-ticket item in particular I waited over four months for her to finally cut me a check
My association with Diana Minotti was pure aggravation I am glad to be rid of her
From: Date: Fri, May 13, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: Revdex.com We have checked out Mr***'s *** and found it
to have operating characteristics for that transmissionIf Mr*** would like to trade out of it we would do all we can to accommodate himGreg M*** ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the details outlined by [redacted] are consistent with the long process. It may have been naive of me, but I never expected this liquidation sale to take so long. We do have the final check though, and although frustrated by the whole process, agree that the sale has been completed.
Regards,
[redacted]
2016
Re: Complaint # [redacted]
Dear Revdex.com:
In response to a consumer complaint filed by [redacted] regarding the liquidation of her [redacted]'s Household Contents located at ** [redacted] [redacted]:
Yes, I met with the [redacted] and family in October 2015 and submitted a Proposal. I then contacted [redacted] who was in charge of her [redacted]'s affairs and was told that they were not going to use my services for they found a dealer to buy them out. A week later I was contacted by [redacted] that the deal had fell through and that they wanted to use my on site liquidation services, so a revised Contract was submitted. Dealers are apprehensive to purchase up front anything these days for they take the chance of buying items up front plus laying out man power and storage or floor space on items that may or may not sell for an unknown amount...it's all a crap shoot. Due to their delay the [redacted] Proposal was revised and postponed from the last week of October of 2015 for in that week's time I had booked that date for someone else with the next available date was Friday and Saturday, November 13 & 14, 2015.
Sale I was fairly successful sale selling 325 Items and a Payout Report with Proceeds were sent via [redacted] with Tracking on January 10, 2016. Yes, I admit a delay on our part for we conducted five other sales within this period amidst the Thanksgiving, Christmas and New Year's Holidays plus our Year End Financials and Inventory which set us back from the 30 Day Payout Period to 15 Business Days later. To add insult to injury that [redacted] package went missing with no explanation from [redacted]. For two weeks back and forth with [redacted] we gave up and stopped Payment of Check # [redacted] and reissued Check # [redacted] with a Proceeds Report on February 1, 2016.
The following weekend, Friday & Saturday, November 20 & 21, 2016 we tried another event which was a "[redacted]" featuring ** [redacted] as well as 4 other locations inviting guests who made a purchase to draw a playing card at each location. Best Poker Hand won a $ 100 Gift Card to our upcoming Estate Sales or Consignment Shop. The sale was not as well as attended as hoped for, but it was the weekend before Thanksgiving and much of the clientele had company or was out of town visiting or preparing for the big week ahead.
We were asked by the [redacted] and [redacted] to keep the house lightly staged while it was being shown so no other [redacted] was conducted from late November until beginning of February. We needed to liquidate the rest without incurring further clean out fees by trying to sell on site what was left and give the [redacted] another shot of having a combination [redacted]/[redacted] Open House which we did to blow out the remains and [redacted] held an Open House with hopes of selling the home. We did so with a subsequent sale on Thursday, Friday and Saturday, February 4, 5 & 6, 2016 which was also fairly successful selling a portion of the remains of another 50 items. Pick ups and deliveries were made on February 17, 2016 any remaining furniture was donated or disposed as requested by the client on February 24, 2016 and a final wipe down and vac was performed on March 1, 2016. The final fees were deducted and reflected in the Client's Final Payout and Proceeds was processed and shipped on April 28, 2016.
Yes, again I admit the delay but once again in our defense we conducted another 11 sales in the time of the second check. All of which the homes were not only cleaned out, contents sorted, cleaned if necessary, inventoried, appraised, staged, marketed and advertised, events were held and a final clean out with removal of trash and donate all which benefited in the sale of the house. I personally had [redacted] and was literally in bed for a week (which I informed Ms. [redacted]) and much of my crew had their share of allergies, colds, flu, strep, bronchitis etc...it is a grueling job in all kinds of home environment conditions of generally older folks who are not well themselves many with pets, smokers, older homes with mold and mildew, older items covered with dust. Staying healthy and satisfying all Client's/Family's and [redacted]'s needs with rigorous schedules can seem at times almost impossible, but we push ourselves to get the job done. The payment process must take a back seat to staging, inventory, appraising, marketing and selling and/or a house contractual closing requiring a final clean out both which has serious deadlines of the actual [redacted] Event or House Closing which those deadlines are ALWAYS met and in over the last 8 years of over 400 Estate/Moving Sales we have never not met a Closing date no matter what. This was explained in a text messages from me and an email from the [redacted] to [redacted] that the second check was processed and shipped via [redacted] with tracking and yet the complaint was filed the next day for [redacted] admitted she had computer internet server issues for several days and had not received our communication. Complete frustration for all parties, however all business has been complete and client paid in full. Thank you for your time in assisting in this situation.
Respectfully Yours,
[redacted]
--
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Sign up for our newsletter!
Like us on [redacted]
Follow us on [redacted]:
@[redacted]
[redacted] ** [redacted] [redacted] ** [redacted] [redacted] [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Antiques & Collectibles
[redacted]
Re: Complaint ID [redacted] Received March 22, 2016
Client: [redacted]
March 30, 2016
Dear Ms. [redacted],
Please see below my response to Ms. [redacted]'s complaint in bold typeface in rebuttal to her statements. I can follow up with attachments of back up documentation: Curriculum Vitae, Sales Records, Consignment Agreement, Inventory & Appraisal if you feel necessary. Thank you for your sincere interest and support.
Let me preface that we sell 500-800 items a week to hundreds of people and represent hundreds of Consignors. I have been in my own business for over 30 years with an impeccable career and yet I have never experienced so much issue with people than I have in the last three years. In [redacted] I worked for and with seasoned professionals, however since I have relocated to [redacted] in 2005 I am dealing with primarily elderly people and/or their families in the most distressed times of their lives making my job unbelievably hard and stressful. I also assume complaints must be at a high nationwide due to a poor economy, el nino, national politics and world turmoil leaving folks overall with no consumer confidence, gridlock and a poor economy.
Have a Blessed Day,
[redacted]
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] ** [redacted]
The details of this matter are as follows:Complaint Involves:Refund Or Exchange Issues Customer’s Statement of the Problem:I was moving to [redacted] and had unexpected moving expenses. The moving company recommended to me by [redacted] ([redacted]) changed me an additional $3,000 as my furniture was in route to [redacted]. [redacted] was given an estimate by my referral, [redacted] for a flat rate move consisting of one full 26' box truck. The [redacted] of the moving company text me the day of her move (April 1, 2015) and was extremely upset that Ms [redacted] now added another half truck of furniture and accessories that she initially told him she was SELLING before she left [redacted] and that is was NOT part of the move. Evidently her plans changed and the move now required another truck to follow and finish the job. $ 3000 was a gift of a price for the distance from [redacted] to [redacted], but he was trying to assist her and get her relocated with whatever it took to get the job done.
I called [redacted] and she offered to offload a Turkish carpet from the moving van and sell it on consignment for me.
In March of 2015, Ms [redacted] contacted me and said that the Carpet that she purchased for $ 2750 would not fit in the [redacted] home and would I sell it for her when she leaves. She had no intention on keeping the rug that she purchased, however all sales are final, "as is, where is" therefor I would then Consign it from her and sell it on her behalf. She wanted to be assured that I would sell her rug to now offset the additional moving expense.
In
The amount I paid her for this rug earlier that year was $3500.
Just to clarify, Ms. [redacted] did not pay $ 3500 for the rug, [redacted] purchased [redacted] * Red Persian Rug appraised at $ 5000, but sold to her for $ 2,750 which she paid via credit card on February 20, 2015 at an Estate Sale held at [redacted]...not $ 3500.
She assured me that I would recoup between $2500-$3000 from the resale. Relieved, I continued my move. I received email forms from her company and mailed them to her business in [redacted].
In the Consignment Business there is NO GUARANTEE that items will sell and when. It is a high quality, good condition rug with an attractive color and pattern, however all we can do is try to sell it. I assured her that I would not sell it for less than what she paid which proves what its current Fair Market Value..."Willing Buyer Willing Seller". A Consignment Agreement with an Inventory & Appraisal was produced and emailed stating its Fair Market Value (FMV) as $ 4995 with a Reserve of $ 2500 for 90 days at a 50% commission which is standard industry consignment shop scale, policy and procedure therefor netting her the most $ 2500 and the least $ 1250.
Over the last 11 months, I have emailed her, called her phone, left messages at her workplace multiple times with NO response. I have the original emailed contract from her and only have to assume she sold my carpet and kept the money.
Any phone call or email received was returned with the unfortunate news that the rug has NOT sold. The rug has been featured in our Gallery from April 2015 to the present plus numerous Estate Sales (April 2015 @ [redacted]; Early May 2015 @ [redacted], End of May @ [redacted] and in July @ [redacted]). The rug is large, bold and expensive and will appeal to a certain buyer which we have not found. I have been offered many low offers in the $ 500 - $ 1000 range which did not make reserve therefor no deal has been made and the rug remains unsold and is presently in my Gallery. Ms. [redacted] can see that the rug is currently on my website: [redacted] on the Gallery page.
I purchased many items from this business over a 3 year period, always paid in full, and trusted her to do the same. Because she's ignoring me, I feel I must report this.
Yes, Ms. [redacted] has been a wonderful client and has purchased numerous items. However, I have not been ignoring her and find it strange that she has chosen this route of contacting the Revdex.com instead of me directly. So I question what number is she calling and what email is she sending correspondence to? Both myself and my Gallery [redacted] are perplexed.
If I don't get any satisfaction here, I will have to travel back to [redacted] and appear in [redacted]. (This will be a handicap for me because, as I have informed [redacted], I am handicapped)
She is welcome to come to [redacted] and pick up her rug or pay for its shipment to [redacted]. Handicapped? She seemed quite healthy when she left [redacted] with no walker, cane nor wheelchair in fact I thought Ms. [redacted] is not much older than myself and I am ** years old. She informed me of her handicap??? I am very sorry to hear this news, but I have no idea what she is talking about, nor does anyone on my staff...
Complaint Background:Product/Service: Carpet salePurchase Date: 4/3/2015
(Correction, Rug was Purchased in February 20, 2015 and Consigned on April 2, 2015)Problem Occurred: 6/1/2015
(June was the end of her Consignment. Since Ms. [redacted] now resides in [redacted], I extended the Consignment for another 90 days in order to sell it for I knew she did not want it back, nor was coming to get or pay for shipping but wants to sell it for proceeds)Model: 0Account Number: Order Number: Talked to Company: 6/1/2015Talked to Company (2nd): 9/1/2015Talked to Company (3rd): 2/1/2016Name of Salesperson:[redacted] Purchase Price: $4995.00
(Correction $ 2750)Disputed Amount: $2500.00
Desired Settlement: Billing Adjustment
Desired Outcome:I would like her to pay the $3,000. She owes me as Stated in the consignment contract.
[redacted] does not owe Ms. [redacted] anything. Ms. [redacted] is lucky that she is dealing with an honest person like me for any other Consignment Shop would have considered the rug forfeited since she did not make arrangements to recoup her rug after 90 days as stated by the contract). Extending the Consignment 4 times for 90 day intervals equating to a year is now taking advantage of my good nature. I find this complaint a total farce and nothing but insurance for Ms. [redacted] to regain her rug for the contract clearly states that after 90 days items will be auctioned at no reserve or must be retrieved at the owners expense. My suggestion to Ms. [redacted] is to contact the [redacted] at [redacted] or [redacted] to retrieve her rug or arrange for shipment at her own expense within 10 days or consider it forfeited. The only other plausible alternative is for Ms. [redacted] to accept the highest offer of $ 1000
netting Ms. [redacted] $ 500 after our 50% commission. Please advise.
[redacted] Fine Art, Antiques & Collectibles [redacted] Re: Complaint ID [redacted] Received March 22, Client: [redacted] March 30, Dear Ms***, Please see below my response to Ms***'s complaint in bold typeface in rebuttal to her statements I can follow up with attachments of back up documentation: Curriculum Vitae, Sales Records, Consignment Agreement, Inventory & Appraisal if you feel necessary Thank you for your sincere interest and support Let me preface that we sell 500-items a week to hundreds of people and represent hundreds of Consignors I have been in my own business for over years with an impeccable career and yet I have never experienced so much issue with people than I have in the last three years In [redacted] I worked for and with seasoned professionals, however since I have relocated to [redacted] in I am dealing with primarily elderly people and/or their families in the most distressed times of their lives making my job unbelievably hard and stressful I also assume complaints must be at a high nationwide due to a poor economy, el nino, national politics and world turmoil leaving folks overall with no consumer confidence, gridlock and a poor economy Have a Blessed Day, [redacted] CUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] *** [redacted] ** [redacted] [redacted] [redacted] The details of this matter are as follows:Complaint Involves:Refund Or Exchange Issues Customer’s Statement of the Problem:I was moving to [redacted] and had unexpected moving expensesThe moving company recommended to me by [redacted] ( [redacted] **) changed me an additional $3,as my furniture was in route to *** [redacted] was given an estimate by my referral, [redacted] for a flat rate move consisting of one full 26' box truck The [redacted] of the moving company text me the day of her move (April 1, 2015) and was extremely upset that Ms [redacted] now added another half truck of furniture and accessories that she initially told him she was SELLING before she left [redacted] and that is was NOT part of the move Evidently her plans changed and the move now required another truck to follow and finish the job $ was a gift of a price for the distance from [redacted] to ***, but he was trying to assist her and get her relocated with whatever it took to get the job done I called [redacted] and she offered to offload a Turkish carpet from the moving van and sell it on consignment for meIn March of 2015, Ms [redacted] contacted me and said that the Carpet that she purchased for $ would not fit in the [redacted] home and would I sell it for her when she leaves She had no intention on keeping the rug that she purchased, however all sales are final, "as is, where is" therefor I would then Consign it from her and sell it on her behalf She wanted to be assured that I would sell her rug to now offset the additional moving expenseIn The amount I paid her for this rug earlier that year was $ Just to clarify, Ms [redacted] did not pay $ for the rug, [redacted] purchased [redacted] Red Persian Rug appraised at $ 5000, but sold to her for $ 2,which she paid via credit card on February 20, at an Estate Sale held at [redacted] ***...not $ She assured me that I would recoup between $2500-$from the resaleRelieved, I continued my moveI received email forms from her company and mailed them to her business in [redacted] *** In the Consignment Business there is NO GUARANTEE that items will sell and when It is a high quality, good condition rug with an attractive color and pattern, however all we can do is try to sell it I assured her that I would not sell it for less than what she paid which proves what its current Fair Market Value..."Willing Buyer Willing Seller" A Consignment Agreement with an Inventory & Appraisal was produced and emailed stating its Fair Market Value (FMV) as $ with a Reserve of $ for days at a 50% commission which is standard industry consignment shop scale, policy and procedure therefor netting her the most $ and the least $ Over the last months, I have emailed her, called her phone, left messages at her workplace multiple times with NO response I have the original emailed contract from her and only have to assume she sold my carpet and kept the money Any phone call or email received was returned with the unfortunate news that the rug has NOT sold The rug has been featured in our Gallery from April to the present plus numerous Estate Sales (April @ [redacted] ***; Early May @ [redacted] ***, End of May @ [redacted] and in July @ [redacted] ***) The rug is large, bold and expensive and will appeal to a certain buyer which we have not found I have been offered many low offers in the $ - $ range which did not make reserve therefor no deal has been made and the rug remains unsold and is presently in my Gallery Ms [redacted] can see that the rug is currently on my website: [redacted] on the Gallery page I purchased many items from this business over a year period, always paid in full, and trusted her to do the sameBecause she's ignoring me, I feel I must report this Yes, Ms [redacted] has been a wonderful client and has purchased numerous items However, I have not been ignoring her and find it strange that she has chosen this route of contacting the Revdex.com instead of me directly So I question what number is she calling and what email is she sending correspondence to? Both myself and my Gallery [redacted] are perplexedIf I don't get any satisfaction here, I will have to travel back to [redacted] and appear in [redacted] ***(This will be a handicap for me because, as I have informed ***, I am handicapped) She is welcome to come to [redacted] and pick up her rug or pay for its shipment to *** Handicapped? She seemed quite healthy when she left [redacted] with no walker, cane nor wheelchair in fact I thought Ms [redacted] is not much older than myself and I am [redacted] years old She informed me of her handicap??? I am very sorry to hear this news, but I have no idea what she is talking about, nor does anyone on my staffComplaint Product/Service: Carpet salePurchase Date: 4/3/ (Correction, Rug was Purchased in February 20, and Consigned on April 2, 2015)Problem Occurred: 6/1/(June was the end of her Consignment Since Ms [redacted] now resides in ***, I extended the Consignment for another days in order to sell it for I knew she did not want it back, nor was coming to get or pay for shipping but wants to sell it for proceeds)Model: 0Account Number: Order Number: Talked to Company: 6/1/2015Talked to Company (2nd): 9/1/2015Talked to Company (3rd): 2/1/2016Name of Salesperson:*** [redacted] Purchase Price: $(Correction $ 2750)Disputed Amount: $ Desired Settlement: Billing Adjustment Desired Outcome:I would like her to pay the $3,She owes me as Stated in the consignment contract [redacted] does not owe Ms [redacted] anything Ms [redacted] is lucky that she is dealing with an honest person like me for any other Consignment Shop would have considered the rug forfeited since she did not make arrangements to recoup her rug after days as stated by the contract) Extending the Consignment times for day intervals equating to a year is now taking advantage of my good nature I find this complaint a total farce and nothing but insurance for Ms [redacted] to regain her rug for the contract clearly states that after days items will be auctioned at no reserve or must be retrieved at the owners expense My suggestion to Ms [redacted] is to contact the [redacted] at [redacted] or [redacted] to retrieve her rug or arrange for shipment at her own expense within days or consider it forfeited The only other plausible alternative is for Ms [redacted] to accept the highest offer of $ netting Ms [redacted] $ after our 50% commission Please advise
[redacted] May 12, Re: Complaint # [redacted] Dear Revdex.com: In response to a consumer complaint filed by [redacted] regarding the liquidation of her [redacted] ***'s Household Contents located at ** [redacted] [redacted] ***: Yes, I met with the ***, [redacted] and family in October and submitted a Proposal I then contacted [redacted] who was in charge of her [redacted] 's affairs and was told that they were not going to use my services for they found a dealer to buy them out A week later I was contacted by [redacted] that the deal had fell through and that they wanted to use my on site liquidation services, so a revised Contract was submitted Dealers are apprehensive to purchase up front anything these days for they take the chance of buying items up front plus laying out man power and storage or floor space on items that may or may not sell for an unknown amount...it's all a crap shoot Due to their delay the [redacted] Proposal was revised and postponed from the last week of October of for in that week's time I had booked that date for someone else with the next available date was Friday and Saturday, November & 14, Sale I was fairly successful sale selling Items and a Payout Report with Proceeds were sent via [redacted] with Tracking on January 10, Yes, I admit a delay on our part for we conducted five other sales within this period amidst the Thanksgiving, Christmas and New Year's Holidays plus our Year End Financials and Inventory which set us back from the Day Payout Period to Business Days later To add insult to injury that [redacted] package went missing with no explanation from *** For two weeks back and forth with [redacted] we gave up and stopped Payment of Check # [redacted] and reissued Check # [redacted] with a Proceeds Report on February 1, The following weekend, Friday & Saturday, November & 21, we tried another event which was a " [redacted] ***" featuring ** [redacted] as well as other locations inviting guests who made a purchase to draw a playing card at each location Best Poker Hand won a $ Gift Card to our upcoming Estate Sales or Consignment Shop The sale was not as well as attended as hoped for, but it was the weekend before Thanksgiving and much of the clientele had company or was out of town visiting or preparing for the big week aheadWe were asked by the [redacted] and [redacted] to keep the house lightly staged while it was being shown so no other [redacted] was conducted from late November until beginning of February We needed to liquidate the rest without incurring further clean out fees by trying to sell on site what was left and give the [redacted] another shot of having a combination [redacted] ***/ [redacted] Open House which we did to blow out the remains and [redacted] held an Open House with hopes of selling the home We did so with a subsequent sale on Thursday, Friday and Saturday, February 4, & 6, which was also fairly successful selling a portion of the remains of another items Pick ups and deliveries were made on February 17, any remaining furniture was donated or disposed as requested by the client on February 24, and a final wipe down and vac was performed on March 1, The final fees were deducted and reflected in the Client's Final Payout and Proceeds was processed and shipped on April 28, Yes, again I admit the delay but once again in our defense we conducted another sales in the time of the second check All of which the homes were not only cleaned out, contents sorted, cleaned if necessary, inventoried, appraised, staged, marketed and advertised, events were held and a final clean out with removal of trash and donate all which benefited in the sale of the house I personally had [redacted] and was literally in bed for a week (which I informed Ms [redacted] ) and much of my crew had their share of allergies, colds, flu, strep, bronchitis etc...it is a grueling job in all kinds of home environment conditions of generally older folks who are not well themselves many with pets, smokers, older homes with mold and mildew, older items covered with dust Staying healthy and satisfying all Client's/Family's and [redacted] 's needs with rigorous schedules can seem at times almost impossible, but we push ourselves to get the job done The payment process must take a back seat to staging, inventory, appraising, marketing and selling and/or a house contractual closing requiring a final clean out both which has serious deadlines of the actual [redacted] Event or House Closing which those deadlines are ALWAYS met and in over the last years of over Estate/Moving Sales we have never not met a Closing date no matter what This was explained in a text messages from me and an email from the [redacted] to [redacted] that the second check was processed and shipped via [redacted] with tracking and yet the complaint was filed the next day for [redacted] admitted she had computer internet server issues for several days and had not received our communication Complete frustration for all parties, however all business has been complete and client paid in full Thank you for your time in assisting in this situationRespectfully Yours, [redacted] -- *** [redacted] Sign up for our newsletter! Like us on [redacted] Follow us on [redacted] : @ [redacted] *** ** *** [redacted] ** *** *** [redacted] *** [redacted] ***
From: Date: Fri, May 13, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: Revdex.com We have checked out Mr***'s
*** and found it to have operating characteristics for that transmissionIf Mr*** would like to trade out of it we would do all we can to accommodate himGreg M*** ###-###-####
I am writing this for my elderly mother with her full approval of every word contained in it This recounts my mother's honest dealings with Diana Minotti:
Diana Minotti is most unprofessional Please consult the Revdex.com website You will find that Diana Minotti Fine Art has earned an "F" rating
In my dealings with MsMinotti she did not return my phone calls and did not acknowledge my emails The messages I left on her answering machine were ignored I became so desperate that I was forced to communicate with her via registered letter She is also a very slow payer For one high-ticket item in particular I waited over four months for her to finally cut me a check
My association with Diana Minotti was pure aggravation I am glad to be rid of her
From: Date: Fri, May 13, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: Revdex.com We have checked out Mr***'s *** and found it
to have operating characteristics for that transmissionIf Mr*** would like to trade out of it we would do all we can to accommodate himGreg M*** ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the details outlined by [redacted] are consistent with the long process. It may have been naive of me, but I never expected this liquidation sale to take so long. We do have the final check though, and although frustrated by the whole process, agree that the sale has been completed.
Regards,
[redacted]
[redacted] [redacted] [redacted]
May 12,...
2016
Re: Complaint # [redacted]
Dear Revdex.com:
In response to a consumer complaint filed by [redacted] regarding the liquidation of her [redacted]'s Household Contents located at ** [redacted] [redacted]:
Yes, I met with the [redacted] and family in October 2015 and submitted a Proposal. I then contacted [redacted] who was in charge of her [redacted]'s affairs and was told that they were not going to use my services for they found a dealer to buy them out. A week later I was contacted by [redacted] that the deal had fell through and that they wanted to use my on site liquidation services, so a revised Contract was submitted. Dealers are apprehensive to purchase up front anything these days for they take the chance of buying items up front plus laying out man power and storage or floor space on items that may or may not sell for an unknown amount...it's all a crap shoot. Due to their delay the [redacted] Proposal was revised and postponed from the last week of October of 2015 for in that week's time I had booked that date for someone else with the next available date was Friday and Saturday, November 13 & 14, 2015.
Sale I was fairly successful sale selling 325 Items and a Payout Report with Proceeds were sent via [redacted] with Tracking on January 10, 2016. Yes, I admit a delay on our part for we conducted five other sales within this period amidst the Thanksgiving, Christmas and New Year's Holidays plus our Year End Financials and Inventory which set us back from the 30 Day Payout Period to 15 Business Days later. To add insult to injury that [redacted] package went missing with no explanation from [redacted]. For two weeks back and forth with [redacted] we gave up and stopped Payment of Check # [redacted] and reissued Check # [redacted] with a Proceeds Report on February 1, 2016.
The following weekend, Friday & Saturday, November 20 & 21, 2016 we tried another event which was a "[redacted]" featuring ** [redacted] as well as 4 other locations inviting guests who made a purchase to draw a playing card at each location. Best Poker Hand won a $ 100 Gift Card to our upcoming Estate Sales or Consignment Shop. The sale was not as well as attended as hoped for, but it was the weekend before Thanksgiving and much of the clientele had company or was out of town visiting or preparing for the big week ahead.
We were asked by the [redacted] and [redacted] to keep the house lightly staged while it was being shown so no other [redacted] was conducted from late November until beginning of February. We needed to liquidate the rest without incurring further clean out fees by trying to sell on site what was left and give the [redacted] another shot of having a combination [redacted]/[redacted] Open House which we did to blow out the remains and [redacted] held an Open House with hopes of selling the home. We did so with a subsequent sale on Thursday, Friday and Saturday, February 4, 5 & 6, 2016 which was also fairly successful selling a portion of the remains of another 50 items. Pick ups and deliveries were made on February 17, 2016 any remaining furniture was donated or disposed as requested by the client on February 24, 2016 and a final wipe down and vac was performed on March 1, 2016. The final fees were deducted and reflected in the Client's Final Payout and Proceeds was processed and shipped on April 28, 2016.
Yes, again I admit the delay but once again in our defense we conducted another 11 sales in the time of the second check. All of which the homes were not only cleaned out, contents sorted, cleaned if necessary, inventoried, appraised, staged, marketed and advertised, events were held and a final clean out with removal of trash and donate all which benefited in the sale of the house. I personally had [redacted] and was literally in bed for a week (which I informed Ms. [redacted]) and much of my crew had their share of allergies, colds, flu, strep, bronchitis etc...it is a grueling job in all kinds of home environment conditions of generally older folks who are not well themselves many with pets, smokers, older homes with mold and mildew, older items covered with dust. Staying healthy and satisfying all Client's/Family's and [redacted]'s needs with rigorous schedules can seem at times almost impossible, but we push ourselves to get the job done. The payment process must take a back seat to staging, inventory, appraising, marketing and selling and/or a house contractual closing requiring a final clean out both which has serious deadlines of the actual [redacted] Event or House Closing which those deadlines are ALWAYS met and in over the last 8 years of over 400 Estate/Moving Sales we have never not met a Closing date no matter what. This was explained in a text messages from me and an email from the [redacted] to [redacted] that the second check was processed and shipped via [redacted] with tracking and yet the complaint was filed the next day for [redacted] admitted she had computer internet server issues for several days and had not received our communication. Complete frustration for all parties, however all business has been complete and client paid in full. Thank you for your time in assisting in this situation.
Respectfully Yours,
[redacted]
--
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Sign up for our newsletter!
Like us on [redacted]
Follow us on [redacted]:
@[redacted]
[redacted] ** [redacted] [redacted] ** [redacted] [redacted] [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
[redacted] Fine Art,...
Antiques & Collectibles
[redacted]
Re: Complaint ID [redacted] Received March 22, 2016
Client: [redacted]
March 30, 2016
Dear Ms. [redacted],
Please see below my response to Ms. [redacted]'s complaint in bold typeface in rebuttal to her statements. I can follow up with attachments of back up documentation: Curriculum Vitae, Sales Records, Consignment Agreement, Inventory & Appraisal if you feel necessary. Thank you for your sincere interest and support.
Let me preface that we sell 500-800 items a week to hundreds of people and represent hundreds of Consignors. I have been in my own business for over 30 years with an impeccable career and yet I have never experienced so much issue with people than I have in the last three years. In [redacted] I worked for and with seasoned professionals, however since I have relocated to [redacted] in 2005 I am dealing with primarily elderly people and/or their families in the most distressed times of their lives making my job unbelievably hard and stressful. I also assume complaints must be at a high nationwide due to a poor economy, el nino, national politics and world turmoil leaving folks overall with no consumer confidence, gridlock and a poor economy.
Have a Blessed Day,
[redacted]
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] ** [redacted]
The details of this matter are as follows:Complaint Involves:Refund Or Exchange Issues Customer’s Statement of the Problem:I was moving to [redacted] and had unexpected moving expenses. The moving company recommended to me by [redacted] ([redacted]) changed me an additional $3,000 as my furniture was in route to [redacted]. [redacted] was given an estimate by my referral, [redacted] for a flat rate move consisting of one full 26' box truck. The [redacted] of the moving company text me the day of her move (April 1, 2015) and was extremely upset that Ms [redacted] now added another half truck of furniture and accessories that she initially told him she was SELLING before she left [redacted] and that is was NOT part of the move. Evidently her plans changed and the move now required another truck to follow and finish the job. $ 3000 was a gift of a price for the distance from [redacted] to [redacted], but he was trying to assist her and get her relocated with whatever it took to get the job done.
I called [redacted] and she offered to offload a Turkish carpet from the moving van and sell it on consignment for me.
In March of 2015, Ms [redacted] contacted me and said that the Carpet that she purchased for $ 2750 would not fit in the [redacted] home and would I sell it for her when she leaves. She had no intention on keeping the rug that she purchased, however all sales are final, "as is, where is" therefor I would then Consign it from her and sell it on her behalf. She wanted to be assured that I would sell her rug to now offset the additional moving expense.
In
The amount I paid her for this rug earlier that year was $3500.
Just to clarify, Ms. [redacted] did not pay $ 3500 for the rug, [redacted] purchased [redacted] * Red Persian Rug appraised at $ 5000, but sold to her for $ 2,750 which she paid via credit card on February 20, 2015 at an Estate Sale held at [redacted]...not $ 3500.
She assured me that I would recoup between $2500-$3000 from the resale. Relieved, I continued my move. I received email forms from her company and mailed them to her business in [redacted].
In the Consignment Business there is NO GUARANTEE that items will sell and when. It is a high quality, good condition rug with an attractive color and pattern, however all we can do is try to sell it. I assured her that I would not sell it for less than what she paid which proves what its current Fair Market Value..."Willing Buyer Willing Seller". A Consignment Agreement with an Inventory & Appraisal was produced and emailed stating its Fair Market Value (FMV) as $ 4995 with a Reserve of $ 2500 for 90 days at a 50% commission which is standard industry consignment shop scale, policy and procedure therefor netting her the most $ 2500 and the least $ 1250.
Over the last 11 months, I have emailed her, called her phone, left messages at her workplace multiple times with NO response. I have the original emailed contract from her and only have to assume she sold my carpet and kept the money.
Any phone call or email received was returned with the unfortunate news that the rug has NOT sold. The rug has been featured in our Gallery from April 2015 to the present plus numerous Estate Sales (April 2015 @ [redacted]; Early May 2015 @ [redacted], End of May @ [redacted] and in July @ [redacted]). The rug is large, bold and expensive and will appeal to a certain buyer which we have not found. I have been offered many low offers in the $ 500 - $ 1000 range which did not make reserve therefor no deal has been made and the rug remains unsold and is presently in my Gallery. Ms. [redacted] can see that the rug is currently on my website: [redacted] on the Gallery page.
I purchased many items from this business over a 3 year period, always paid in full, and trusted her to do the same. Because she's ignoring me, I feel I must report this.
Yes, Ms. [redacted] has been a wonderful client and has purchased numerous items. However, I have not been ignoring her and find it strange that she has chosen this route of contacting the Revdex.com instead of me directly. So I question what number is she calling and what email is she sending correspondence to? Both myself and my Gallery [redacted] are perplexed.
If I don't get any satisfaction here, I will have to travel back to [redacted] and appear in [redacted]. (This will be a handicap for me because, as I have informed [redacted], I am handicapped)
She is welcome to come to [redacted] and pick up her rug or pay for its shipment to [redacted]. Handicapped? She seemed quite healthy when she left [redacted] with no walker, cane nor wheelchair in fact I thought Ms. [redacted] is not much older than myself and I am ** years old. She informed me of her handicap??? I am very sorry to hear this news, but I have no idea what she is talking about, nor does anyone on my staff...
Complaint Background:Product/Service: Carpet salePurchase Date: 4/3/2015
(Correction, Rug was Purchased in February 20, 2015 and Consigned on April 2, 2015)Problem Occurred: 6/1/2015
(June was the end of her Consignment. Since Ms. [redacted] now resides in [redacted], I extended the Consignment for another 90 days in order to sell it for I knew she did not want it back, nor was coming to get or pay for shipping but wants to sell it for proceeds)Model: 0Account Number: Order Number: Talked to Company: 6/1/2015Talked to Company (2nd): 9/1/2015Talked to Company (3rd): 2/1/2016Name of Salesperson:[redacted] Purchase Price: $4995.00
(Correction $ 2750)Disputed Amount: $2500.00
Desired Settlement: Billing Adjustment
Desired Outcome:I would like her to pay the $3,000. She owes me as Stated in the consignment contract.
[redacted] does not owe Ms. [redacted] anything. Ms. [redacted] is lucky that she is dealing with an honest person like me for any other Consignment Shop would have considered the rug forfeited since she did not make arrangements to recoup her rug after 90 days as stated by the contract). Extending the Consignment 4 times for 90 day intervals equating to a year is now taking advantage of my good nature. I find this complaint a total farce and nothing but insurance for Ms. [redacted] to regain her rug for the contract clearly states that after 90 days items will be auctioned at no reserve or must be retrieved at the owners expense. My suggestion to Ms. [redacted] is to contact the [redacted] at [redacted] or [redacted] to retrieve her rug or arrange for shipment at her own expense within 10 days or consider it forfeited. The only other plausible alternative is for Ms. [redacted] to accept the highest offer of $ 1000
netting Ms. [redacted] $ 500 after our 50% commission. Please advise.