Complaint: [redacted] I am rejecting this response because:The business has not address the issue of refundIf I schedule the removal of the equipment -- the business will charge me for itBut, I wanted to know how much refund I'm getting when I have the equipment removedI have already contacted the manufacturer of the equipment for refund but as I stated in my previous messages -- the distributor only deals with the installer! The distributor does not deal with me! I have already attached correspondence with the [redacted] Company them saying they only will deal with All Star Security for the return of the equipment.Who is the sound mind will pay for the removal of the equipment without the details for the refund??? Why would I pay for them to remove the equipment if the business has not arranged with the [redacted] Company regarding the refundThey refused to help us
Where in the contract does it detail the return policy on the equipment we purchased?I have already contacted [redacted] and was told that I deal with the company that attached the equipmentAttached is the emailEven with the service fee and trip fee, we would still get a refund had All Star Security helped us with returning the equipment per [redacted] return policy Aren't we owed prorated a part of the monthly due?We are disappointedThe service was good with All StarWe haven't been with them for more than a monthWe didn't intend to subscribe with them and pay for everything only to find out that there is a cheaper option for us with ***Honestly, I wanted to leave good reviews but after this ordeal, it's the opposite
Complaint: [redacted] I am rejecting this response because:None of the equipment were tamperedOur new provider installed new equipment Section does not mention return policy of equipmentIt only talks about ownership I would return the equipment myself to [redacted] but as I said in my previous messages -- [redacted] only deals with the company that installed the equipment [redacted] takes returns from All Start and not from the customer What about prorated refund of my monthly service? Am I not due any refund too? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The business has not address the issue of refundIf I schedule the removal of the equipment -- the business will charge me for itBut, I wanted to know how much refund I'm getting when I have the equipment removedI have already contacted the manufacturer of the equipment for refund but as I stated in my previous messages -- the distributor only deals with the installer! The distributor does not deal with me! I have already attached correspondence with the [redacted] Company them saying they only will deal with All Star Security for the return of the equipment.Who is the sound mind will pay for the removal of the equipment without the details for the refund??? Why would I pay for them to remove the equipment if the business has not arranged with the [redacted] Company regarding the refundThey refused to help us
Where in the contract does it detail the return policy on the equipment we purchased?I have already contacted [redacted] and was told that I deal with the company that attached the equipmentAttached is the emailEven with the service fee and trip fee, we would still get a refund had All Star Security helped us with returning the equipment per [redacted] return policy Aren't we owed prorated a part of the monthly due?We are disappointedThe service was good with All StarWe haven't been with them for more than a monthWe didn't intend to subscribe with them and pay for everything only to find out that there is a cheaper option for us with ***Honestly, I wanted to leave good reviews but after this ordeal, it's the opposite
Complaint: [redacted] I am rejecting this response because:None of the equipment were tamperedOur new provider installed new equipment Section does not mention return policy of equipmentIt only talks about ownership I would return the equipment myself to [redacted] but as I said in my previous messages -- [redacted] only deals with the company that installed the equipment [redacted] takes returns from All Start and not from the customer What about prorated refund of my monthly service? Am I not due any refund too? Regards, [redacted] ***