Cocoa Bar

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] 's excuses for writing a bad check are pathetic and utterly unbelievableEvery con and charlatan in the world makes the same phony claims that he didn't know the bank account had been closed, then he disingenuously plays the sympathy card by feigning some family emergency [redacted] now owes me $Because his check for $could not be deposited, my bank charged me $This, of course, is what [redacted] intended to happenWhen he mailed his fake check, he also included a hand-scrawled, barely legible note that was obviously intended as a threat or a mock And now the very sleazy and underhanded [redacted] pretends that he has somehow been wrongedAnd that he has no ethical responsibilityAll of his dirty tricks are the hallmark of a ***He also misquotes me in his paraphrase of my [redacted] statementIn point of fact, it was necessary to file a second complaint against Cocoa Bar, as [redacted] so thoroughly (and one gathers deliberately) botched his first attempt to rectify the situationThe pastry in question was mislabeled and therefore misrepresentedIt looked like chocolate, it was presented as such, but the excess use of almond paste negated any and all chocolate flavorThe description led one to believe that only a single layer consisted of marzipan, yet the marzipan was smeared all around the interior of the chocolate shell, as well as throughout This is such a simple matter to resolve, one wonders why [redacted] insists on making it so difficult, unless he's just an incredibly juvenile person, in addition to being such an aggressively shady businessmanThat story about the company "info@" email being routed to a junk mail filter seems as studied as [redacted] 's other lies, each and every one of them completely improbableHis distortions of the situation, and now his about face from at least appearing to do the right thing, all point to his underlying dishonestyHe needs to refund the $it has cost me to speak the truth about his horrible desserts, and he needs to do this via PayPal to this email address: [redacted] Sincerely, [redacted]

Dear *** ***,
Thank you for taking the time to speak with me last
week regarding complaint ID ***As I detailed to you in our call, I inadvertently wrote a check from a bank account that was closed by my wife recently as she is the one in charge of the finances and accounting of Cocoa BarUnfortunately, as you may remember, we had a serious and ongoing family emergency for which my wife has had to be out of the country for several months and thus has relinquished her duties to me during this timeThis was a miscommu***ation on our part that has since then been sorted out
I will reiterate that *** ***, the filer of the complaint, managed to consume the entirety of the "Busy Bee" dessert, despite deeming it "inedible" in his complaintRather than being 'inedible,' it seems the dessert was simply not to *** ***'s taste, even though the description is listed clearly next to the cakeThis description has been posted next to the "Busy Bee" cake for over ten years and has not received a single complaint.
Though not a standard business practice for any restaurant or cafe, we decided to honor his request for a refund anyway in the spirit of keeping our customers happyUnfortunately, the mishap with the bank accounts occurred for the aforementioned reasons having to do with our family emergency
Additionally, our website has been under construction for some months, also interrupted by our family emergency and thus all the correspondence received through the website had inadvertently been filtered into a junk/trash mailbox in our email accountFor this, we again apologizeHowever, we would like to note that our phone numbers for both the Manhattan and Brooklyn locations are readily available online, but no calls have been received from *** ***, to-date
Finally, as *** *** notes himself, on his *** *** of Cocoa Bar (attached), his second complaint was not necessaryHe alludes my having lower ethical standards because he assumes I am a "foreigner," as he saysThough not from New York, he continues on in this public forum to insult me and my business
In conclusion, I originally intended to issue a new check from the correct bank account; however, it has become clear that *** ***'s complaint is not a business matter but rather a personal matterAccordingly, I feel it best to disengage with this individual completelyPlease feel free to contact me if you should have any questions or require any additional information
Kind regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted]'s excuses for writing a bad check are pathetic and utterly unbelievable. Every con and charlatan in the world makes the same phony claims that he didn't know the bank account had been closed, then he disingenuously plays the sympathy card by feigning some family emergency. 
[redacted] now owes me $17.10. Because his check for $7.10 could not be deposited, my bank charged me $10.00. This, of course, is what [redacted] intended to happen. When he mailed his fake check, he also included a hand-scrawled, barely legible note that was obviously intended as a threat or a mock. 
And now the very sleazy and underhanded [redacted] pretends that he has somehow been wronged. And that he has no ethical responsibility. All of his dirty tricks are the hallmark of a [redacted]. He also misquotes me in his paraphrase of my [redacted] statement. In point of fact, it was necessary to file a second complaint against Cocoa Bar, as [redacted] so thoroughly (and one gathers deliberately) botched his first attempt to rectify the situation. The pastry in question was mislabeled and therefore misrepresented. It looked like chocolate, it was presented as such, but the excess use of almond paste negated any and all chocolate flavor. The description led one to believe that only a single layer consisted of marzipan, yet the marzipan was smeared all around the interior of the chocolate shell, as well as throughout.
This is such a simple matter to resolve, one wonders why [redacted] insists on making it so difficult, unless he's just an incredibly juvenile person, in addition to being such an aggressively shady businessman. That story about the company "info@" email being routed to a junk mail filter seems as studied as [redacted]'s other lies, each and every one of them completely improbable. His distortions of the situation, and now his about face from at least appearing to do the right thing, all point to his underlying dishonesty. He needs to refund the $17.10 it has cost me to speak the truth about his horrible desserts, and he needs to do this via PayPal to this email address: [redacted] . 
 
Sincerely,
[redacted]

Dear [redacted],
 
This is [redacted], [redacted] of the Manhattan location of Cocoa Bar. First, thank you for serving as a liaison in this matter, which we hope can be resolved promptly so all parties involved can move forward to attend to more meaningful endeavors.
 
This issue has evolved to become a personal attack on the [redacted] of Cocoa Bar, [redacted], who, at this point, has already made several attempts to resolve the alleged complaint. On the other hand, it seems the accusing party, who has visited Cocoa Bar once while vacationing in New York City, remains disgruntled many months after consuming the entirety of one of our most popular dessert cakes.
 
As you are already familiar with the details of this dispute over $7.10 that has now become a personal and public attack on the internet, I believe the best way forward is to refund this individual's money (as previously attempted several times), contingent upon his public and private issuing of a formal apology to the [redacted], [redacted].
 
 
Please feel free to contact me at anytime via email at [redacted] or at ###-###-####.
 
Kind regards,
[redacted]

Will issue a check to the customer through mail with a full refund for the Busy Bee cake.

Review: Back on October **, 2013, I purchased a chocolate dessert called Busy Bee. However, it didn't taste like chocolate at all. The baker had smeared marzipan all around the interior of the dark chocolate coating, thus voiding the chocolate flavor. It all tasted like almond paste and nothing else. The confection was more or less inedible. I've complained to the business several times since then, via their online contact form, via direct email, and leaving a comment on their website. The business owner has never responded.Desired Settlement: A refund of the $6.52 I paid for the Busy Bee, plus the appropriate amount of sales tax.

Business

Response:

Will issue a check to the customer through mail with a full refund for the Busy Bee cake.

Review: This is my 2nd complaint against Cocoa Bar. My first complaint, from last month, you will find pasted in below. I had thought the matter resolved when Cocoa Bar's [redacted] mailed a check to me for the amount of $7.10 as a refund for the "chocolate" dessert I purchased in October 2013 that turned out to be all marzipan with no chocolate flavor at all. I sent the [redacted]s check to my bank for deposit, and today the back returned Cocoa Bar's check to me. The check was apparently written on a bad or closed account. I photographed the returned check, along with the reason for its return, and can provide these photos as proof of Cocoa Bar's failure to provide a refund.

Orig. complaint Jan. 2014: Back in October, I purchased a chocolate dessert called Busy Bee. However, it didn't taste like chocolate at all. The baker had smeared marzipan all around the interior of the dark chocolate coating, thus voiding the chocolate flavor. It all tasted like almond paste and nothing else. The confection was more or less inedible. I've complained to the business several times since then, via their online contact form, via direct email, and leaving a comment on their website. The business [redacted] has never responded.Desired Settlement: Since the Cocoa Bar [redacted] has difficulty with his own bank accounts, I propose that he issue a refund of the $7.10 to me via [redacted]. All he needs to send me the money through that method is my email address: [redacted] -- Thank you.

Business

Response:

Dear [redacted],

Thank you for taking the time to speak with me last week regarding complaint ID [redacted]. As I detailed to you in our call, I inadvertently wrote a check from a bank account that was closed by my wife recently as she is the one in charge of the finances and accounting of Cocoa Bar. Unfortunately, as you may remember, we had a serious and ongoing family emergency for which my wife has had to be out of the country for several months and thus has relinquished her duties to me during this time. This was a miscommu[redacted]ation on our part that has since then been sorted out.

I will reiterate that [redacted], the filer of the complaint, managed to consume the entirety of the "Busy Bee" dessert, despite deeming it "inedible" in his complaint. Rather than being 'inedible,' it seems the dessert was simply not to [redacted]'s taste, even though the description is listed clearly next to the cake. This description has been posted next to the "Busy Bee" cake for over ten years and has not received a single complaint.

Though not a standard business practice for any restaurant or cafe, we decided to honor his request for a refund anyway in the spirit of keeping our customers happy. Unfortunately, the mishap with the bank accounts occurred for the aforementioned reasons having to do with our family emergency.

Additionally, our website has been under construction for some months, also interrupted by our family emergency and thus all the correspondence received through the website had inadvertently been filtered into a junk/trash mailbox in our email account. For this, we again apologize. However, we would like to note that our phone numbers for both the Manhattan and Brooklyn locations are readily available online, but no calls have been received from [redacted], to-date.

Finally, as [redacted] notes himself, on his [redacted] of Cocoa Bar (attached), his second complaint was not necessary. He alludes my having lower ethical standards because he assumes I am a "foreigner," as he says. Though not from New York, he continues on in this public forum to insult me and my business.

In conclusion, I originally intended to issue a new check from the correct bank account; however, it has become clear that [redacted]'s complaint is not a business matter but rather a personal matter. Accordingly, I feel it best to disengage with this individual completely. Please feel free to contact me if you should have any questions or require any additional information.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]'s excuses for writing a bad check are pathetic and utterly unbelievable. Every con and charlatan in the world makes the same phony claims that he didn't know the bank account had been closed, then he disingenuously plays the sympathy card by feigning some family emergency.

[redacted] now owes me $17.10. Because his check for $7.10 could not be deposited, my bank charged me $10.00. This, of course, is what [redacted] intended to happen. When he mailed his fake check, he also included a hand-scrawled, barely legible note that was obviously intended as a threat or a mock.

And now the very sleazy and underhanded [redacted] pretends that he has somehow been wronged. And that he has no ethical responsibility. All of his dirty tricks are the hallmark of a [redacted]. He also misquotes me in his paraphrase of my [redacted] statement. In point of fact, it was necessary to file a second complaint against Cocoa Bar, as [redacted] so thoroughly (and one gathers deliberately) botched his first attempt to rectify the situation. The pastry in question was mislabeled and therefore misrepresented. It looked like chocolate, it was presented as such, but the excess use of almond paste negated any and all chocolate flavor. The description led one to believe that only a single layer consisted of marzipan, yet the marzipan was smeared all around the interior of the chocolate shell, as well as throughout.

This is such a simple matter to resolve, one wonders why [redacted] insists on making it so difficult, unless he's just an incredibly juvenile person, in addition to being such an aggressively shady businessman. That story about the company "info@" email being routed to a junk mail filter seems as studied as [redacted]'s other lies, each and every one of them completely improbable. His distortions of the situation, and now his about face from at least appearing to do the right thing, all point to his underlying dishonesty. He needs to refund the $17.10 it has cost me to speak the truth about his horrible desserts, and he needs to do this via PayPal to this email address: [redacted] .

Sincerely,

Business

Response:

Dear [redacted],

This is [redacted] of the Manhattan location of Cocoa Bar. First, thank you for serving as a liaison in this matter, which we hope can be resolved promptly so all parties involved can move forward to attend to more meaningful endeavors.

This issue has evolved to become a personal attack on the [redacted] of Cocoa Bar, [redacted], who, at this point, has already made several attempts to resolve the alleged complaint. On the other hand, it seems the accusing party, who has visited Cocoa Bar once while vacationing in New York City, remains disgruntled many months after consuming the entirety of one of our most popular dessert cakes.

As you are already familiar with the details of this dispute over $7.10 that has now become a personal and public attack on the internet, I believe the best way forward is to refund this individual's money (as previously attempted several times), contingent upon his public and private issuing of a formal apology to the [redacted].

Please feel free to contact me at anytime via email at [redacted] or at ###-###-####.

Kind regards,