Upon reviewing all the circumstances with this order, we have decided to let Mr*** reselect new furnitureMr*** is responsible for the difference if the reselection is more than original purchaseIf selection is less than original purchase price the remaining balance will stay as an in
store credit
I have been in contact with Mrs. [redacted] in reference to her issues. We understand her frustration and are trying to work a solution out with her and her husband regarding this. I am emailing them the credit info below and they are going to follow up and let us know when they can come in to look...
at some other furniture.Coconis Furniture’s Offer for Customer:We will Fully Refund the $149.99+Tax paid for the protection and also give the customer a 25% credit ($349.88+Tax) from the Reclining Sofa & Console Loveseat to go towards New.Total Credit Including Tax ($536.12) = 25% Furniture ($375.25) + Protection ($160.87) Bo CoconisCoconis Furniture4 S. Maysville Ave.S. Zanesville, OH 43701
I do not want to purchase another sofa even with the credit I cannot afford to make another purchase. Please notify coconis to please send back the refund on the service contract and I understand this voids the warranty. I'm still very unhappy with the quality of the furniture we purchased. As I told them in our last conversations he said they would be able to guide us in purchasing a better quality sofa I just wish this would have been explained this in the beginning that the foam cushion would not hold up compared to something else of better quality. I never dreamed the comfort would not last longer than 6 months. I will expect the refund in the mail from the service contract then you can close this case because I do not want to deal with them any longer.
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Upon reviewing all the circumstances with this order, we have decided to let Mr*** reselect new furnitureMr*** is responsible for the difference if the reselection is more than original purchaseIf selection is less than original purchase price the remaining balance will stay as an in
store credit
I have been in contact with Mrs. [redacted] in reference to her issues. We understand her frustration and are trying to work a solution out with her and her husband regarding this. I am emailing them the credit info below and they are going to follow up and let us know when they can come in to look...
at some other furniture.Coconis Furniture’s Offer for Customer:We will Fully Refund the $149.99+Tax paid for the protection and also give the customer a 25% credit ($349.88+Tax) from the Reclining Sofa & Console Loveseat to go towards New.Total Credit Including Tax ($536.12) = 25% Furniture ($375.25) + Protection ($160.87) Bo CoconisCoconis Furniture4 S. Maysville Ave.S. Zanesville, OH 43701
We have fulfilled the customer’s request for return of protection paid. Thanks,
I do not want to purchase another sofa even with the credit I cannot afford to make another purchase. Please notify coconis to please send back the refund on the service contract and I understand this voids the warranty. I'm still very unhappy with the quality of the furniture we purchased. As I told them in our last conversations he said they would be able to guide us in purchasing a better quality sofa I just wish this would have been explained this in the beginning that the foam cushion would not hold up compared to something else of better quality. I never dreamed the comfort would not last longer than 6 months. I will expect the refund in the mail from the service contract then you can close this case because I do not want to deal with them any longer.