Cocotique

We are very sorry to hear of your disappointmentHowever, our promo advertisement for that month's box on our website said that you would receive 8-Full Size & Deluxe Size ProductsThat is specifically what we advertised for that month's box and what was shown on the The Subscribe page when you placed your orderThere was nothing misleading about what we advertisedEach month our boxes are differentThe following items were sent to you - the full retail value, if you had to purchase just the full size items, would have been $28.97, which is more than the $you paid (this doesn't even include the value of the deluxe samples): BADGER BALM Cuticle Care – FULL SIZE Value $BLACK RADIANCE Perfect Tone Lip Gloss - FULL SIZE Value $COVER FX Custom Cover Drops – DELUXE SAMPLE SIZE CURL V Hair Vitality – DISCOUNT COUPON DERMWORX CerumWORX™ Stable 10% Vitamin C + Biopeptides Capsules – DELUXE SAMPLE SIZE EA POLISH Nail Polish and Ring Set – FULL SIZE Value $HAIR BODY N’ SOUL White Chocolate Leche – DELUXE SAMPLE SIZE (2) MILANI Liquid-Like Eye Liner Pencil – FULL SIZE Value $NUNAAT Garlic Shampoo – DELUXE SAMPLE SIZE NUNAAT Garlic Conditioner – DELUXE SAMPLE SIZE SHEAMOISTURE Superfruit Complex Bubble Bath & Body Wash – DELUXE SAMPLE SIZE SHEAMOISTURE Superfruit Complex Bath, Body and Massage Oil – DELUXE SAMPLE SIZE Each month we try to curate a box with a variety of products that we hope our subscribers will loveUnfortunately, we are not able to satisfy everyone as much as we tryThis particular box had something from every beauty category - hair, skin, nails, and cosmeticsMost of our subscribers were quite happy with the assortmentAgain, our apologies that you were notAs stated on our website, we don't offer refunds or returnsOur business model is a subscription service and our subscribers enjoy being surprised by each month's boxIf they don't like the products, they usually give them to friends or family - that is how our service worksWe do thank you for trying our service and we are very sorry you weren't satisfied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I disagree but it is what it is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Cocotique regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I disagree but it is what it is.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are very sorry to hear of your disappointment. However, our promo advertisement for that month's box on our website said that you would receive 8-12 Full Size...

& Deluxe Size Products. That is specifically what we advertised for that month's box and what was shown on the The Subscribe page when you placed your order. There was nothing misleading about what we advertised. Each month our boxes are different. The following 12 items were sent to you - the full retail value, if you had to purchase just the full size items, would have been $28.97, which is more than the $20.00 you paid (this doesn't even include the value of the deluxe samples): BADGER BALM Cuticle Care – FULL SIZE Value $5.99 BLACK RADIANCE Perfect Tone Lip Gloss - FULL SIZE Value $2.99 COVER FX Custom Cover Drops – DELUXE SAMPLE SIZE CURL V Hair Vitality – DISCOUNT COUPON DERMWORX CerumWORX™ Stable 10% Vitamin C + Biopeptides Capsules – DELUXE SAMPLE SIZE EA POLISH Nail Polish and Ring Set – FULL SIZE Value $12.00 HAIR BODY N’ SOUL White Chocolate Leche – DELUXE SAMPLE SIZE (2) MILANI Liquid-Like Eye Liner Pencil – FULL SIZE Value $12.00 NUNAAT Garlic Shampoo – DELUXE SAMPLE SIZE NUNAAT Garlic Conditioner – DELUXE SAMPLE SIZE SHEAMOISTURE Superfruit Complex Bubble Bath & Body Wash – DELUXE SAMPLE SIZE SHEAMOISTURE Superfruit Complex Bath, Body and Massage Oil – DELUXE SAMPLE SIZE Each month we try to curate a box with a variety of products that we hope our subscribers will love. Unfortunately, we are not able to satisfy everyone as much as we try. This particular box had something from every beauty category - hair, skin, nails, and cosmetics. Most of our subscribers were quite happy with the assortment. Again, our apologies that you were not. As stated on our website, we don't offer refunds or returns. Our business model is a subscription service and our subscribers enjoy being surprised by each month's box. If they don't like the products, they usually give them to friends or family - that is how our service works. We do thank you for trying our service and we are very sorry you weren't satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I disagree but it is what it is.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Cocotique regarding complaint ID [redacted].Sincerely,[redacted]

We...

are very sorry to hear of your disappointment. However, our promo advertisement for that month's box on our website said that you would receive 8-12 Full Size & Deluxe Size Products. That is specifically what we advertised for that month's box and what was shown on the The Subscribe page when you placed your order. There was nothing misleading about what we advertised. Each month our boxes are different. The following 12 items were sent to you - the full retail value, if you had to purchase just the full size items, would have been $28.97, which is more than the $20.00 you paid (this doesn't even include the value of the deluxe samples): BADGER BALM Cuticle Care – FULL SIZE Value $5.99 BLACK RADIANCE Perfect Tone Lip Gloss - FULL SIZE Value $2.99 COVER FX Custom Cover Drops – DELUXE SAMPLE SIZE CURL V Hair Vitality – DISCOUNT COUPON DERMWORX CerumWORX™ Stable 10% Vitamin C + Biopeptides Capsules – DELUXE SAMPLE SIZE EA POLISH Nail Polish and Ring Set – FULL SIZE Value $12.00 HAIR BODY N’ SOUL White Chocolate Leche – DELUXE SAMPLE SIZE (2) MILANI Liquid-Like Eye Liner Pencil – FULL SIZE Value $12.00 NUNAAT Garlic Shampoo – DELUXE SAMPLE SIZE NUNAAT Garlic Conditioner – DELUXE SAMPLE SIZE SHEAMOISTURE Superfruit Complex Bubble Bath & Body Wash – DELUXE SAMPLE SIZE SHEAMOISTURE Superfruit Complex Bath, Body and Massage Oil – DELUXE SAMPLE SIZE Each month we try to curate a box with a variety of products that we hope our subscribers will love. Unfortunately, we are not able to satisfy everyone as much as we try. This particular box had something from every beauty category - hair, skin, nails, and cosmetics. Most of our subscribers were quite happy with the assortment. Again, our apologies that you were not. As stated on our website, we don't offer refunds or returns. Our business model is a subscription service and our subscribers enjoy being surprised by each month's box. If they don't like the products, they usually give them to friends or family - that is how our service works. We do thank you for trying our service and we are very sorry you weren't satisfied.