MrR*** subscribed to ONTRAPORT Basic, one of the three levels of ONTRAPORTHe subscribed to the product with the understanding he had a day refund periodHe upgraded to the ONTRAPORT Pro level after days and continued to hold the account open until days after the initial billing date
The day refund period is limited to the initial daysIn our support ticket #MrR*** stated "I realize that the cancellation date was the 13th, I mentioned that I'm just outside the window in my original email and thought you might be able to make an exception." In order to be fair to everyone we do not make exceptions to our Terms of Service, and his request for an exception was denied
MrR*** subscribed to ONTRAPORT Basic, one of the three levels of ONTRAPORTHe subscribed to the product with the understanding he had a day refund periodHe upgraded to the ONTRAPORT Pro level after days and continued to hold the account open until days after the initial billing date
The day refund period is limited to the initial daysIn our support ticket #MrR*** stated "I realize that the cancellation date was the 13th, I mentioned that I'm just outside the window in my original email and thought you might be able to make an exception." In order to be fair to everyone we do not make exceptions to our Terms of Service, and his request for an exception was denied