We here at Walnut Ridge try to make sure every job is completed with the highest standards, and we do our due diligence to educate the customer of the importance of performing routine maintenance This coach was brought in with a damaged rear wall and roof trusses from the impact with the tree We had ordered a custom made rear wall manufactured to the factory specs for this particular unit In May when the customer brought in the coach for the water leak, and after extensive water testing, it was found to have debris on the roof of the slide out that was interfering with the seals We cleaned the roof off and water tested the coach again, all free of charge In July the unit was brought back in for some warranty work to be doneThere was no mention of a leak at that point In August it was brought in for a service advisory and we were then asked about a leak again And, once again there was debris on the slide out but this time it was on the inside of the Slide roof We cleaned it free of charge again The customers voiced their concern about the rear wall puffing out and after we looked at two other similar units with “hung glass” rear walls the customers agreed that it was like the other factory built units They left that day with no further complaints Only recently, after being asked to pay for an estimate from another dealership, was there any mention of dissatisfaction with the work done on the rear wall We most certainly would have re-evaluated the work completed if we would have been notified before the work was completed at another place We have attached pictures of the debris on the slide out as well as pictures of the original back from the factory You can see the bulge around the windows in them as it was delivered from the factory.Thank you,Walnut Ridge Family RV
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me They fixed/repaired camper Regards, [redacted] ***
We have reached out to the customer and her son to make arrangements for the repairs to be made Our service advisor spoke with the customer today, May 16, 2018, and have set up potential times for her appointment We will await a return call from the customer to confirm the exact appointment date and time
We here at Walnut Ridge try to make sure every job is completed with the highest standards, and we do our due diligence to educate the customer of the importance of performing routine maintenance This coach was brought in with a damaged rear wall and roof trusses from the impact with the tree We had ordered a custom made rear wall manufactured to the factory specs for this particular unit In May when the customer brought in the coach for the water leak, and after extensive water testing, it was found to have debris on the roof of the slide out that was interfering with the seals We cleaned the roof off and water tested the coach again, all free of charge In July the unit was brought back in for some warranty work to be doneThere was no mention of a leak at that point In August it was brought in for a service advisory and we were then asked about a leak again And, once again there was debris on the slide out but this time it was on the inside of the Slide roof We cleaned it free of charge again The customers voiced their concern about the rear wall puffing out and after we looked at two other similar units with “hung glass” rear walls the customers agreed that it was like the other factory built units They left that day with no further complaints Only recently, after being asked to pay for an estimate from another dealership, was there any mention of dissatisfaction with the work done on the rear wall We most certainly would have re-evaluated the work completed if we would have been notified before the work was completed at another place We have attached pictures of the debris on the slide out as well as pictures of the original back from the factory You can see the bulge around the windows in them as it was delivered from the factory.Thank you,Walnut Ridge Family RV
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me They fixed/repaired camper Regards, [redacted] ***
We have reached out to the customer and her son to make arrangements for the repairs to be made Our service advisor spoke with the customer today, May 16, 2018, and have set up potential times for her appointment We will await a return call from the customer to confirm the exact appointment date and time