The consumer placed several high dollar orders for ammunition Our website shows the ammo as being on a national backorder During the checkout process the customer specifically requested they be charged now rather than at a later date? They then canceled the orders and were issued refunds for all the orders, although we acknowledge as the customer states, one of the order's refunds did not post as fast as we would have liked We do apologize for that and any frustration the customer experienced.We consider this matter closed
This matter is closed The customer received a tracking # from another business and got it confused with our store We are happy to provide the full email transcripts if requested She was advised several times that her gear was still out of stock and her credit card has not been charged Once she understood the issue rather than apologizing for her mistake she instead sent disparaging and demeaning emails to our customer service We will do anything in the world for a customer--especially if we made a mistake or even if they make a mistake, however we will not let our staff be berated or peppered with childish insults As a result--we canceled her order
The customer provided the tracking number and then realized she had us mixed up with another store All of the customer's emails and were read and responded to however it wasn't until the customer realized she had us mixed up with another store that the situation was resolved[redacted] Her credit card was never charged[redacted] No package was ever sent from our business[redacted] Her husband (who she was unaware was communicating with us) was advised the item was on backorder
[redacted] that is correct I see you placed an order for an out of stock item and selected the box to charge your card now and not when the gear shipped As we explained in the email sent to you we are forced to close our doors We also provided instructions on how to get a full refund Please contact your bank/credit card company and dispute the charges to your credit card It's an easy process and takes just minutes Your account would receive the credit within - hours Unfortunately since our funds have been frozen and our ability to do anything with credit cards has been turned off by our credit card processing company we are unable to issue the refund ourselves Please contact us through the store if you need help with the process
Customer ordered a special order item on our website that showed it was out of stock with no ETA available Customer requested we charge his card at time of order rather than time of shipment Customer requested cancelation of the order and a refund check was processed Refund checks are sent direct from our bank in batches and may take up to days to arrive We confirmed with the bank the check (Confirmation number: [redacted] Check # [redacted] ) was sent to the address provided
I'm sorry if the credit card refund has not been released to your account After we issue a refund it is unfortunately out of our hands as to how fast a refund posts to your account It is in the hands of credit card processing companies and your bank's specific policies regarding credits Usually refunds only take - business days, however we have heard of them taking as long as days We will continue to monitor this and if the refund has not yet posted, it should within the next few days
We have stopped payment on the previous refund check A new one has been issued See the details below class="column payToColumn">Pay To Amount Due Date Payment Type Confirmation # Check # Status [redacted] $ 08/08/ Check [redacted] Scheduled [redacted]
On Mon, Sep at 1:AM , slow man [redacted] > wrote: I submitted a complaint on for non delivery of product from Code tactical supplyI had already tried to contact the company - and received an e-mail from them stating they were closingThey provided a link for me to use to get on a list for refunds - but the link didn't workTheir main website is still active and I can find no official mention of their filing bankruptcyThe complaint refers to separate orders - one for rimfire ammo, and two for magnum rimfireTheir site offered options on payment which included Pay in advance, or pay when stock is recieved at their locationI paid in full in advanceI shall fwd to you their e-mail communication to methank you [redacted] dixie hwy williamstown ky
From: [redacted] *** [redacted] Date: Sun, Feb 16, at 7:AMSubject: RE: Your complaint has been receivedTo: " [redacted] > My name is [redacted] ***My complaint was to Code3tactical in WisconsinMy money has been refunded - so no action is needed Sincerely [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
From: [redacted] Date: Tue, Oct 14, at 4:PMSubject: RE: ID [redacted] To: " [redacted] Thank you for your quick response The company e-mailed me this morning and finally agreed to cancel the orderI am awaiting the company to refund the money to the credit cardI understand that process will take several days I also notified the company on Oct that I filed a complaint through the Wisconsin Revdex.com V/R [redacted] Scott AFB, IL
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Code3Tactical did cancel my orders one at a time, but they were extremely slow in doing soThe make it sound like the fault was mine when it clearly was theirsThey did refund my credit card on the final order only after the Revdex.com intervened
The consumer placed several high dollar orders for ammunition Our website shows the ammo as being on a national backorder During the checkout process the customer specifically requested they be charged now rather than at a later date? They then canceled the orders and were issued refunds for all the orders, although we acknowledge as the customer states, one of the order's refunds did not post as fast as we would have liked We do apologize for that and any frustration the customer experienced.We consider this matter closed
This matter is closed The customer received a tracking # from another business and got it confused with our store We are happy to provide the full email transcripts if requested She was advised several times that her gear was still out of stock and her credit card has not been charged Once she understood the issue rather than apologizing for her mistake she instead sent disparaging and demeaning emails to our customer service We will do anything in the world for a customer--especially if we made a mistake or even if they make a mistake, however we will not let our staff be berated or peppered with childish insults As a result--we canceled her order
The customer provided the tracking number and then realized she had us mixed up with another store All of the customer's emails and were read and responded to however it wasn't until the customer realized she had us mixed up with another store that the situation was resolved[redacted] Her credit card was never charged[redacted] No package was ever sent from our business[redacted] Her husband (who she was unaware was communicating with us) was advised the item was on backorder
[redacted] that is correct I see you placed an order for an out of stock item and selected the box to charge your card now and not when the gear shipped As we explained in the email sent to you we are forced to close our doors We also provided instructions on how to get a full refund Please contact your bank/credit card company and dispute the charges to your credit card It's an easy process and takes just minutes Your account would receive the credit within - hours Unfortunately since our funds have been frozen and our ability to do anything with credit cards has been turned off by our credit card processing company we are unable to issue the refund ourselves Please contact us through the store if you need help with the process
Customer ordered a special order item on our website that showed it was out of stock with no ETA available Customer requested we charge his card at time of order rather than time of shipment Customer requested cancelation of the order and a refund check was processed Refund checks are sent direct from our bank in batches and may take up to days to arrive We confirmed with the bank the check (Confirmation number: [redacted] Check # [redacted] ) was sent to the address provided
I have heard from a "***" at Code who said they will cancel the orderThank you for making this happenSincerely, [redacted]
I'm sorry if the credit card refund has not been released to your account After we issue a refund it is unfortunately out of our hands as to how fast a refund posts to your account It is in the hands of credit card processing companies and your bank's specific policies regarding credits Usually refunds only take - business days, however we have heard of them taking as long as days We will continue to monitor this and if the refund has not yet posted, it should within the next few days
We have stopped payment on the previous refund check A new one has been issued See the details below class="column payToColumn">Pay To Amount Due Date Payment Type Confirmation # Check # Status [redacted] $ 08/08/ Check [redacted] Scheduled [redacted]
On Mon, Sep at 1:AM , slow man [redacted] > wrote: I submitted a complaint on for non delivery of product from Code tactical supplyI had already tried to contact the company - and received an e-mail from them stating they were closingThey provided a link for me to use to get on a list for refunds - but the link didn't workTheir main website is still active and I can find no official mention of their filing bankruptcyThe complaint refers to separate orders - one for rimfire ammo, and two for magnum rimfireTheir site offered options on payment which included Pay in advance, or pay when stock is recieved at their locationI paid in full in advanceI shall fwd to you their e-mail communication to methank you [redacted] dixie hwy williamstown ky
Per your request the order has been canceled I'm sorry the manufacturer is still out of stock of this item
From: [redacted] *** [redacted] Date: Sun, Feb 16, at 7:AMSubject: RE: Your complaint has been receivedTo: " [redacted] > My name is [redacted] ***My complaint was to Code3tactical in WisconsinMy money has been refunded - so no action is needed Sincerely [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
From: [redacted] Date: Tue, Oct 14, at 4:PMSubject: RE: ID [redacted] To: " [redacted] Thank you for your quick response The company e-mailed me this morning and finally agreed to cancel the orderI am awaiting the company to refund the money to the credit cardI understand that process will take several days I also notified the company on Oct that I filed a complaint through the Wisconsin Revdex.com V/R [redacted] Scott AFB, IL
I received a refund check from the business but when I went to cash it the check was no goodSo I have not received the refund the business stated
I have heard from a "***" at Code who said they will cancel the order.Thank you for making this happenSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Code3Tactical did cancel my orders one at a time, but they were extremely slow in doing soThe make it sound like the fault was mine when it clearly was theirsThey did refund my credit card on the final order only after the Revdex.com intervened