Codero Hosting

Hello, On April 11, 2016, we received a charge dispute from the the credit card that was used in the March th invoice for $49.00.Once the charge dispute was received, company policy is to immediately suspend the services The services were suspended for a total of days, with no communication from the client to reverse the credit card complaint, and repay the amount disputedAfter days,since no communication was received from the client, the server was taken offlineCodero does not automatically back up services, as this is the clients responsibility, and is noted in the Codero TOSI am sorry to say that since no back ups were created by the client, Codero also does not have any of the data, therefore, we cannot simply put the site back online

Dear Sir, Again, I would like to extend my apologies on behalf of Codero for this situationAll of the information that you have been given regarding the loss of data and VM status is trueCodero does not create backups on any data, unless otherwise notified by the customerUnfortunately, we were not notified to preform back ups on this, so no data has been savedCloud servers have the function of creating "snapshots" which are solely the responsibility of the clientIf no snapshots were taken , then unfortunately, no data has been saved.The reason for the account suspension/ closure , was due to a credit card dispute that was initiated from the cardholder on April 2016, stating that this charge was "unauthorized".Per the Codero TOS, section 3.8, states " If you initiate a chargeback rather than initiating a dispute, or following its resolution, the Services that are the subject of the dispute may be suspended." [redacted] We will gladly offer you a refund for the final $charge that was receivedPlease let us know how you wish to proceedThank you

[redacted] , We are sorry to hear of your dissatisfactionPlease know that the invoice date November was not paid until January The server had closed for non payment on January 2017, as a resultWithin the days that the invoice was unpaid, separate reminders were sent to the email address on file, requesting paymentCodero did not receive any notification from you, indicating that a payment would be arraigned, therefore, the automatic closure occurredAs a result of this closure, the cloud instance is gone, and has been expunged from our systemA refund of the payment made on January has been refunded to the credit card on filePlease allow 3-business days for the refund to appear

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: At the least we would like Codero to build us a new web site, and refund our $that they said they would if we ask for itIt only seems fair that Codero rebuild us a site to replace our site that they took down from their server without any notice to us at all
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
"Hi PLEASE CANCEL THIS COMPLAINT AS THE COMPANY HAS OFFERED ME A FULL REFUND."
Regards,
*** ***

Dear Sir, Again, I would like to extend my apologies on behalf of Codero for this situation. All of the information that you have been given regarding the loss of data and VM status is true. Codero does not create backups on any data, unless otherwise notified by the customer. Unfortunately, we...

were not notified to preform back ups on this, so no data has been saved. Cloud servers have the function of creating "snapshots" which are solely the responsibility of the client. If no snapshots were taken , then unfortunately, no data has been saved.The reason for the account suspension/ closure , was due to a credit card dispute that was initiated from the cardholder on April 11 2016, stating that this charge was "unauthorized".Per the Codero TOS, section 3.8, states " If you initiate a chargeback rather than initiating a dispute, or following its resolution, the Services that are the subject of the dispute may be suspended."[redacted] We will gladly offer you a refund for the final $49 charge that was received. Please let us know how you wish to proceed. Thank you

Hello, On April 11, 2016, we received a charge dispute from the the credit card that was used in the March 8 th invoice for $49.00.Once the charge dispute was received, company policy is to immediately suspend the services.  The services were suspended for a total of 7 days, with no communication from the client to reverse the  credit card complaint, and repay the amount disputed. After 7 days, , since no communication was received from the client, the server was taken offline. Codero does not automatically back up services, as this is the clients responsibility, and is noted in the Codero TOS. I am sorry to say that since no back ups were created by the client, Codero also does not have any of the data, therefore, we cannot simply put the site back online.

[redacted],
 Thank you for bringing this to our attention.
Please know that our intent is never to provide our customers with false information. I apologize if you feel that this was the case.
Given the circumstances  and nature of the situation, I am processing a full refund of $97.00 to you credit card. Please allow 3-5 business days for the funds to appear.
 
Best of luck to you with your future endeavors.
 
[redacted]
Billing Supervisor
Codero Hosting

[redacted], We are sorry to hear of your dissatisfaction. Please know that the invoice date November 5 2016 was not paid until January 7 2017. The server had closed for non payment on January 4 2017, as a result. Within the 60 days that the invoice was unpaid, 6 separate reminders were sent to the...

email address on file, requesting payment. Codero did not receive any notification from you, indicating that a payment would be arraigned, therefore, the automatic closure occurred. As a result of this closure, the cloud instance is gone, and has been expunged from our system. A refund of the payment made on January 7 2017 has been refunded to the credit card on file. Please allow 3-5 business days for the refund to appear.