Coeur d'Alene Powersports - Honda, KTM, Suzuki

Review: My motorcycle had a fuel line leak. It was very obvious and the motorcycle ran perfectly fine even with the leak. I took it into Coeur d'alene Honda service shop on 3/11/14 for repair.I was informed that the oil level was to high, and the air box was full of oil. I authorized an oil change. I picked up and paid for repairs on the motorcycle on 3/27/14. When attempting to ride home, the motorcycle was running so badly it was hard to control. I returned to CDA Honda immediately and explained the issue it was having. I left the motorcycle there where they assured me they would look over the problem. I received a call stating they had spoke the manufacture of my motorcycle and cleaned the fuel injectors. It states on the repair receipt that there was no more surging or stalling out after a test ride. [redacted], the manager assured me all was well and gave me the impression he himself had worked on it. I picked up the motorcycle on 4/8/14. I got no more than .75 miles from the shop and it acted worse, however now it had a loud ticking sound and the gas fuel light was flashing on and off. I had to park the motorcycle and have a trailer come and pick it up. I contacted the shop, where I was asked to bring the motorcycle back again to the shop. After I looked over the motorcycle, I noticed hoses were not hooked up and although the fuel light was flashing, my tank was full. I have opted not to return to CDA Honda. Every time the motorcycle goes in, it comes out worse. The last "repair" made it very dangerous to ride and would need to be trailered to the shop. Tech 21 is noted on the invoice as looking over the motorcycle first, then tech 19 did the second "repair". The motorcycle was clearly not put back together correctly, nor could a test drive on the open road have been done or the issue would have been clearly noticeable. Sending the motorcycle out as repaired in the condition it is in was reckless of the tech. It was too dangerous to ride. As of this complaint, the motorcycle is still not repaired.Desired Settlement: I would like the $90 repair bill refunded from the last "repair" job. I would also like this matter noted for the Revdex.com information. I am in no way interested in turning over my motorcycle to CDA Honda for more "repairs".

Business

Response:

We appreciate your sending us this consumer complaint. We will send a response after we have checked with the manager of the service department.