Coffee Cargo LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution of a refund would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi our records show that your Father received a 6-month plan, which means he would receive one (1) box of cups per month as stated on the websiteBased on when you placed the order he should have received three (3) boxes and his fourth (4th) box for September would go out towards the end of this monthWe can continue to ship out his boxes or issue a refund based on what is leftPlease let us knowthank you

Also to the complaint ID: *** with Miss *** - Attached is the screenshot of us trying to communicate to her with zero responseWe've been trying to respond to her, but we got held to a day response time to a letter we never receivedTell me how that works?

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowdays ago I was contacted by *** saying I would receive a refund for the undelivered shipments, as well as cancel my yearly auto-renewed paymentAs of today, I still have not received a refund, nor has my renewal been canceledI can still see on their website my credit card informationOnce these two things are completed, I would consider my complaint resolved.Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***I never received any notification of them contacting meNot sure how they went about contacting me but I didn't receive any e-mail, phone call or facebook message backAll I want is to receive the gift I payed offLast month we did receive the box of coffeeHowever, it seems there is no rhyme or reason to when it arrivesIf the business continues to send the gift as I paid for, I will consider this complaint resolved
Regards,
*** ***

We reached out to confirm the actual account owner to confirm shipment detailsWe then saw that *** wanted to cancel his account so we went ahead with his requestSee attached response to customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution of a refund would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi our records show that your Father received a 6-month plan, which means he would receive one (1) box of 15 cups per month as stated on the website. Based on when you placed the order he should have received three (3) boxes and his fourth (4th) box for September would go out towards the end of this...

month. We can continue to ship out his boxes or issue a refund based on what is left. Please let us know. thank you.