Coffey Bros. Moving

I've never hired a moving company in my life so I was very nervous in doing so This company came highly recommended by a friend and they lived up to their name as well as her recommendation First off, they are highly professional From the initial online estimate to the booking, I was impressed by how easy and professional the process was They communicated every step of the way, with my changes and in the logistics of move day The team I had was incredibly awesome - friendly, fast, careful with my itemsMoving is a stressful process and from start to finish these guys were great and put my mind at easeThey finished my move hours quicker than the estimate and were all around wonderfulLook no further than Coffey BrosMoving!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the business is providing status updates on the complaint as required Sincerely, Jennifer ***

This claim is currently under investigationBy law, we have days to make a determinationPlease contact us directly with any questions or concernsThanks

Very professional Prompt ,quick and painlessWould definitely use again

Dear Revdex.com,Please be advised that the company completed a two part move for the customer with storage on July 30th and August 1stThe move was coordinated, scheduled and completed successfully, but not without incidentNonetheless, moving is difficult and requires a cooperative effort from the
customer and the movers completing the taskUnfortunately, both the customer and the movers fell short of the companies expectations.After the move, the customer filed a complaint about the movers and a damage claim for a few items that suffered minimal damageSubsequently, we acknowledged both, apologized for the experience that she had, and made a final determination based on our liabilityIt is not necessary get into detail about what happened, rather, I want reiterate the fact that both the customer and the movers fell short of the companies expectationsWe also took the time to re-train the movers up to company standards following her complaintFurthermore, the customer refused to accept the final determination and ensuing correspondence from her has been inappropriate and unprofessional on many levelsShe works as the Assistant Director of External Communications at the *** School of Management of *** University, and has made threats to use her position and contacts within her network to defame the company in many ways.We were surprised and distraught by the customers responsesWe in no way harmed the customer, yet she has become ***, ***, and intends to harm the company if we do not meet her demandsNonetheless, as a company with a reputation built on honesty and integrity, we followed company policy and procedure, ICC regulations, and took measures to rectify the situation appropriatelyIn doing so, we discounted time off the move and offered the customer a fair refund based on the circumstances and her claimHowever, the customer has gone above and beyond to diminish the companies efforts and has continued to make threats to defame the company into a more favorable refund, which is a form blackmail and/or extortion. Please see her remarks below from her email correspondence with our Claims Department."I have withheld sharing my 8/moving experience with Coffey Brothers on ***, *** and across my personal network (which includes extended family and friends from high school, college and grad school, all based in the Chicago area) because I'd like to give your management a chance to review my complaints and take the appropriate measures to respond.""In addition to being a frequent user of ***, I am a public relations director at a major university in Chicago with close connections to local print and broadcast media If your company continues to handle this situation in such an unprofessional manner, I won't hesitate to share my experience in detail (including the detailed photos I've taken of the broken items) with my rolodex of journalists, in addition to the Revdex.com, IMAWA, AMSA and the Illinois Commerce Commission I do not take kindly to being taken advantage of as a consumer and will ensure that this company is fully held accountable for the unethical moving experience and subsequent lack of customer service I've received."Again, we have responded to the customer in a timely manner, within ICC regulation, and made a final determination based on our liability and the valuation that she chose for her moveAt no point did we threaten or attempt to take advantage of the customer as she claims in her remarksAnd at no point have we denied liability or acted in an unethical manner as she has accusedBecause of the customer's threats, we are seeking legal advice in order to protect the company and its employeesWe are a small family run business and have been serving the Chicagoland community since We have an A+ with the Revdex.com and have earned 5-Star reputation for the level of customer service and professionalism that we provideIn that, we have spent years developing our brand and building our business to what it is todayAlso, we have contacted her employer about her unprofessional and inappropriate behavior and are waiting for a response.Please see our response to her complaint below.The company botched my moving experience and the claims process in the following ways: --The first crew of movers damaged $worth of furniture, which I took pictures of and sent to the claims department. --This is falseThe retail value of the furniture is $400, however the damage was minimal and a determination was made based on our liability and the valuation that the customer chose for her move.--The first crew of movers behaved inappropriately, including making comments about my underwear and yelling at the incoming tenants to my building.--This is falseThe customer failed to remove her clothing from her furniture, underwear fell out, and unfortunately the movers had to pick it upThey made comments because they did not want to touch someone else's underwear.--This is falseThe movers were not yelling at other tenants, rather other tenants were trying to steal the elevator that the movers were using and they were simply protecting it on the customers behalf so that there were no delays. --The company forgot half of my inventory while moving me into my new apartment, adding hours to my moving time. --This is falseYes a few pieces of inventory were left in storage, however, the time was discounted and taken off the final bill. --When I filed a damages claim, the company offered me $I disputed their offer, and they have taken over a month to respond to me with any solution. --This is trueA final determination was made and the customer refuses to accept itUnfortunately, final determinations are not negotiable.--During the damages claim process, the company has refused to 1.) talk on the phone, or 2.) provide the name of a representative that I am speaking toAll communication is done via an anonymous claims email inbox. --This is trueMultiple employees including the owner have spoken to the customer and she is very demeaning and disrespectful, and nobody wants to speak to her and be treated like that again.--During the damages claim process, the company attempted to intimidate me into silence by referring to it as "blackmail" when I expressed my intent to contact the Revdex.com. --This is falseShe has made threats to defame the company, and is using illegal forms of blackmail and extortion to persuade the company into a more favorable refund.--During the damages claims process, the company claimed that they did not owe me a refund because the movers proactively discounted my moveHowever, that is NOT accurate according to the contracts I signedWhen I pushed back on this, the company went silent and has still not responded with a solution in over a month. --Yes we have already discounted the time off of the move and we have proof using the final bill and GPS trackingIf it is NOT accurate, please provide proof. I have saved my entire correspondence with the Claims Department, which was only done via email at their insistenceSo if you would like proof of any of the above, I'd be happy to provide the email chainThe moving process and the claims process have been filled with far more inappropriate comments and customer service practices than what I listed above, but these are the highlights. --We also have the full email correspondence and would be happy to provide it. I have requested a 30% refund on my move, or approximately $300, for the series of inconveniences and their failure to deliver on the stellar customer service that is promised on their website.--The customer was charged accordingly for her moveAlso, a final determination was made for her claimUnfortunately, we do not provide refunds for what the customer calls "inconveniences" and "their failure to deliver on the stellar customer service that is promised on their website"Please dismiss this complaint for failure to provide any new evidence to support her claim.Thank you

Complaint: ***
I am rejecting this response because:
we have contacted the company many times and we
keep getting the run around with this company.
They have not set up anyone to look at the scratch or do anything about it other then send emails stating that they have days
Well the property needs to go up for sale and can't be sold with a huge scratch in the wood floor so they are now costing us money evertday we can't put the house up for sale.
Sincerely,
*** ***

I have used Coffey Bros Moving many times in the past, and they're always my when I need movers!! Not only are the prices VERY competitive, they are very fast, efficient, and I love that they respect my property and belongings like their own It makes all the difference in a move when you know your stuff is safe and treated well!! Thank you, Coffey Bros, for all you have done for me I look forward to connecting with you again for future moves! :)

If youre looking for quality movers, choose Coffey Bros! We had separate apts consolidating into I was amazed how fast and careful the men were moving our furniture! Moving can be very stressful and Coffey definitely made the day go very smooth, on schedule, and didn't break our bank accounts Everything was on time, and the quote was on pointNO hidden fees!

Complaint:
I am rejecting this response because: After I filed my complaint they went my to work website and made reviews on meDoes this sound like a professional company to you? Everything in my report is accurate and I have multiple witnesses to support my claim.
Sincerely,
Jeremy ***

Dear Revdex.com,
Please be advised
that the company completed a two part move for the customer with storage on July 30th and August 1stThe move was coordinated, scheduled and completed successfully, but not without incidentNonetheless, moving is difficult and requires a cooperative effort from the customer and the movers completing the taskUnfortunately, both the customer and the movers fell short of the companies expectationsAfter the move, the customer filed a complaint about the movers and a damage claim for a few items that suffered minimal damageSubsequently, we acknowledged both, apologized for the experience that she had, and made a final determination based on our liabilityIt is not necessary get into detail about what happened, rather, I want reiterate the fact that both the customer and the movers fell short of the companies expectationsWe also took the time to re-train the movers up to company standards following her complaintFurthermore, the customer refused to accept the final determination and ensuing correspondence from her has been inappropriate and unprofessional on many levelsShe works as the Assistant Director of External Communications at the *** School of Management of *** University, and has made threats to use her position and contacts within her network to defame the company in many waysWe were surprised and distraught by the customers responsesWe in no way harmed the customer, yet she has become ***, ***, and intends to harm the company if we do not meet her demandsNonetheless, as a company with a reputation built on honesty and integrity, we followed company policy and procedure, ICC regulations, and took measures to rectify the situation appropriatelyIn doing so, we discounted time off the move and offered the customer a fair refund based on the circumstances and her claimHowever, the customer has gone above and beyond to diminish the companies efforts and has continued to make threats to defame the company into a more favorable refund, which is a form blackmail and/or extortion.
Please see her remarks below from her email correspondence with our Claims Department"I have withheld sharing my 8/moving experience with Coffey Brothers on ***, *** and across my personal network (which includes extended family and friends from high school, college and grad school, all based in the Chicago area) because I'd like to give your management a chance to review my complaints and take the appropriate measures to respond."
"In addition to being a frequent user of ***, I am a public relations director at a major university in Chicago with close connections to local print and broadcast media If your company continues to handle this situation in such an unprofessional manner, I won't hesitate to share my experience in detail (including the detailed photos I've taken of the broken items) with my rolodex of journalists, in addition to the Revdex.com, IMAWA, AMSA and the Illinois Commerce Commission I do not take kindly to being taken advantage of as a consumer and will ensure that this company is fully held accountable for the unethical moving experience and subsequent lack of customer service I've received."
Again, we have responded to the customer in a timely manner, within ICC regulation, and made a final determination based on our liability and the valuation that she chose for her moveAt no point did we threaten or attempt to take advantage of the customer as she claims in her remarksAnd at no point have we denied liability or acted in an unethical manner as she has accusedBecause of the customer's threats, we are seeking legal advice in order to protect the company and its employeesWe are a small family run business and have been serving the Chicagoland community since We have an A+ with the Revdex.com and have earned 5-Star reputation for the level of customer service and professionalism that we provideIn that, we have spent years developing our brand and building our business to what it is todayAlso, we have contacted her employer about her unprofessional and inappropriate behavior and are waiting for a responsePlease see our response to her complaint belowThe company botched my moving experience and the claims process in the following ways:
--The first crew of movers damaged $worth of furniture, which I took pictures of and sent to the claims department.
--This is falseThe retail value of the furniture is $400, however the damage was minimal and a determination was made based on our liability and the valuation that the customer chose for her move--The first crew of movers behaved inappropriately, including making comments about my underwear and yelling at the incoming tenants to my building--This is falseThe customer failed to remove her clothing from her furniture, underwear fell out, and unfortunately the movers had to pick it upThey made comments because they did not want to touch someone else's underwear--This is falseThe movers were not yelling at other tenants, rather other tenants were trying to steal the elevator that the movers were using and they were simply protecting it on the customers behalf so that there were no delays.
--The company forgot half of my inventory while moving me into my new apartment, adding hours to my moving time.
--This is falseYes a few pieces of inventory were left in storage, however, the time was discounted and taken off the final bill.
--When I filed a damages claim, the company offered me $I disputed their offer, and they have taken over a month to respond to me with any solution.
--This is trueA final determination was made and the customer refuses to accept itUnfortunately, final determinations are not negotiable--During the damages claim process, the company has refused to 1.) talk on the phone, or 2.) provide the name of a representative that I am speaking toAll communication is done via an anonymous claims email inbox.
--This is trueMultiple employees including the owner have spoken to the customer and she is very demeaning and disrespectful, and nobody wants to speak to her and be treated like that again--During the damages claim process, the company attempted to intimidate me into silence by referring to it as "blackmail" when I expressed my intent to contact the Revdex.com.
--This is falseShe has made threats to defame the company, and is using illegal forms of blackmail and extortion to persuade the company into a more favorable refund--During the damages claims process, the company claimed that they did not owe me a refund because the movers proactively discounted my moveHowever, that is NOT accurate according to the contracts I signedWhen I pushed back on this, the company went silent and has still not responded with a solution in over a month.
--Yes we have already discounted the time off of the move and we have proof using the final bill and GPS trackingIf it is NOT accurate, please provide proof.
I have saved my entire correspondence with the Claims Department, which was only done via email at their insistenceSo if you would like proof of any of the above, I'd be happy to provide the email chainThe moving process and the claims process have been filled with far more inappropriate comments and customer service practices than what I listed above, but these are the highlights.
--We also have the full email correspondence and would be happy to provide it.
I have requested a 30% refund on my move, or approximately $300, for the series of inconveniences and their failure to deliver on the stellar customer service that is promised on their website--The customer was charged accordingly for her moveAlso, a final determination was made for her claimUnfortunately, we do not provide refunds for what the customer calls "inconveniences" and "their failure to deliver on the stellar customer service that is promised on their website"
Please dismiss this complaint for failure to provide any new evidence to support her claimThank you

Best movers in Chicagoland. I've used Coffee Bros on countless moves across Chicago. They are on time, cautious with items, professional and everything you'd hope for in movers.

Scheduling is a breeze, and on the day-of, these guys come prepared knowing all their stops.

Jeff C and Mike are absolutely fantastic and can handle moves with 5 stops across the entire city as if it's the easiest thing in the world.

I would highly recommend these guys and will continue using them!!

Coffey Bros. really worked hard to tailor this move to exactly what we needed. The movers were on time and did a really nice job. They made sure everything was packed securely and things were put where they needed to go at the new house. Mike and Pete were very friendly and patient and followed instructions. I will definitely use them again!

This claim is currently under investigation. By law, we have 120 days to make a determination. Please contact us directly with any questions or concerns. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the business is providing status updates on the complaint as required.
Sincerely,
Jennifer [redacted]

Used them twice before. The first time the two guys they sent were professional and overall pretty good. Although they did tell me that they offer promotions/cash for people to write 5 star reviews on social media sites ( I didn't believe them). The second time using Coffey Bros was a disaster. The sent me two new individuals. One was a young guy who looked like they hired the day before and a some older guy who looked intoxicated. They were reckless with my property and sloppily wrapped things in plastic. The man who appeared to be intixicated barely lifted a finger while the younger, less experienced mover did the heavy lifting. In fact the allegedly intoxicated mover walked though my parents house "as if he was scoping a future burglary," (I was at my parents temporarily before my most recent apartment). In the end the damaged my one year old [redacted] Queen Matrress. I filed a claim wifth the company and they kept trying to give me the run around. I assume they hoped I'd give up. After a month I got a response. In a formal letter they claimed that the "two movers saw me damage my own mattress with a knife. Therefore I am
It entitled to any reimbursement." Are the kidding? I paid the movers to move and set up my bed and everything else. Why would I takes knife to a mattress. They are liars. This moving company is a sleezy, ragtag group. Use them at you're own risk. The mattress was the only thing is wanted compensation for. Not for the marks they made on the walls or the fact that they were 20 minutes late showing up to the house. I was nice enough also not to inform the company that I suspected one of their employees may or may not have been on painkillers while working. This company should be ashamed of themselves for damaging my property and not owning up to it.

As I previously stated, this claim is currently under investigation. By law, we have 120 days to make a determination. Please contact us directly with any questions or concerns. Thanks

Complaint: [redacted]
I am rejecting this response because:we have contacted the company many times and we keep getting the run around...

with this company. They have not set up anyone to look at the scratch or do anything about it other then send emails stating that they have 120 days Well  the property needs to go up for sale and can't be sold with a huge scratch in the wood floor so they are now costing us money evertday we can't put the house up for sale. 
Sincerely,
[redacted]

Dear Revdex.com,   This email is in response to complaint #11448491. We apologize for the delayed response as we needed additional time to seek legal advice and complete our investigation into the matter. Please be advised that we have also cc'd our attorney Kurt [redacted] on this matter due to the...

nature of this complaint.   First and foremost, we would like to point out that this is a false complaint; that all of the statements that Jeremy [redacted] made in this complaint are false; and that we have documented proof to back up our services including our email correspondence with Mr. [redacted] in scheduling the move, a confirmed Moving Order & Service Contract, and signed documentation from the move and services provided. Second, we request that Jeremy [redacted] compensate the company for all the discounts that he demanded in the amount of $300 for the loss of income that we suffered. Third, we would like to bring to your attention that Jeremy [redacted] left defamatory reviews containing false statements and damaging language online in order to damage the reputation of our company, and to extort money from the company, see attached screenshots below.   Next, I would like you to review our interaction with this customer in detail. Please review the attached PDF labeled [redacted] Correspondence that contains our documented interaction in scheduling his move. You will see that he demanded discounts several times. In addition, we have taken a statement from our Office Manager who dealt directly with Mr. [redacted] in setting up his move. Please review below. _______________________________   Office Manager Statement:   Please know that [redacted] Bros. Moving is a very honest and reputable moving company built on satisfied customer referrals, and we are very sympathetic to all customer concerns and claims. We do our very best to obtain all the information necessary to process a rightful claim or complaint. However, we do understand that at times, as in any business, the customer service provided and/or certain moving factors, or even customer honesty can fall short of ideal expectations. Mr. [redacted] is a professional car salesman, and we feel that the he used his experience and salesman tactics to bully our business into offering him discounted rates and other material discounts due to an accidental mistake that I made in scheduling his move.    Mr. [redacted] called our office late one evening after business hours to request a quote for March 27th 2016. I, the Office Manager, was still in the office completing some work and picked up the phone and took his information. Not realizing that March 27th was a holiday - Easter Sunday, and charged at Holiday Rates, I prepared a quote for him based on regular rates before leaving. The next day, after realizing the discrepancy with the date, I quickly notified Mr. [redacted] of the mistake and provided him with an updated estimate with the proper Holiday Rates and apologized for the inconvenience. Since Easter Sunday is a national holiday, our office is closed, but we do take requests and complete moves at a Holiday Rate on these days. Nevertheless, I also offered Mr. [redacted] alternative dates with our Regular Rates. Instead of being understanding with regard to the Holiday, Mr. [redacted] responded with anger and threats to defame our company all over social media where we maintain outstanding ratings, and to make complaints with other associations. He insisted on further discounting the rate for not having Easter Sunday available and continued to bully his way through negotiations on the Rates. I explained to him that we are a licensed moving company, that our Rates are non-negotiable, and that any deviation from our Rates could cost us heavy fines and we could lose our license. Mr. [redacted] responded again with anger and made further threats. Therefore, we had no choice but to give into his demands and gave him a discounted rate only because we were afraid that he would defame our business in any way he could as he had threatened.    Once Mr. [redacted] called in and made the commitment by leaving a non-refundable deposit to book the crew and truck for the March 26th date, we were then under contract to service his move. Per our contract, all cancellations on moves must be made 72 hours in advance so that we have substantial time to fill the appointment. We are in peak moving season and the trucks book out weeks in advance. Therefore, deposit are taken from serious customers only as trucks and crews are limited and at high demand. Mr. [redacted] called in 2 days before his move and said he wasn’t ready to close and requested to reschedule and push the move back to a later date. Because customer service is of utmost important to us, I kept very good and close communication with Mr. [redacted] regarding the status of his closing. But because Mr. [redacted] did not give us enough notice, he forfeited his deposit under our contractual terms. Moving forward he requested that we hold off on booking his next appointment until he had a clear to close because he did not want to lose another deposit. So because we wanted a happy customer we floated his reservation and I made sure to keep Mr. [redacted] informed when trucks were coming close to being booked out completely for certain dates. A couple weeks later, Mr. [redacted] received a clear to close and requested an appointment for April 26th. However, he refused to make another deposit and again made threats about filing complaints. So we scheduled the appointment as requested in fear that he would follow through with his threats.   On the day before Mr. [redacted]’s move, I called to confirm the inventory to be moved and Mr. [redacted] stated that he only had a 2 Bedroom apartment to move, and that the job should not take as long as expected. Once Mr. [redacted] confirmed this information, we offered to decrease his moving crew from 4 Men to 3 Men to save on cost because it didn’t make sense to such a large crew to a small move. But the customer insisted on having 4 Men and that he had a couple of heavy pieces and wanted to ensure a quick and smooth move. At this point, things seemed strange to me and I questioned his honesty. In our 10  years of moving experience, never have we used 4 men to move a small 2 bedroom. But Mr. [redacted] insisted that we send him the 4 men.   On moving day and upon arrival, the moving crew reported back that Mr. [redacted] did have more inventory than a 2 bedroom. But because this was nothing the men haven’t experienced before, they quickly and efficiently completed the move in 6.5 hours, which was just a half hour over the estimated time of 6 hours. And prior to unloading a few remaining items, the foreman approached Mr. [redacted] to review the final bill and collect payment. Per the Illinois Commerce Commission's Regulations, we are required to take final payment before unloading the truck at the final destination. This ensures that the company gets paid and a balance isn’t left on the bill after having labored many hours on the job. In our experience, and as a courtesy to the customer we find that it is easier to allow the crew to unload the truck and only hold a few items back until final payment is made, at which point the items are released. In Mr. [redacted]'s situation, he was notified by email and verbally by management that there would be no negotiating of the bill on the day of the move and that he was already discounted more than what we are allowed by ICC regulation.   At this time, Mr. [redacted] refused to pay anything at all and demanded further discounts. The issue was then escalated to the owner, Ken [redacted] who was home sick with his children. The owner then called Mr. [redacted] immediately to discuss and during the conversation, Mr. [redacted] made complaints that the men were working too slow, that they used too much material to protect his furniture, and that he wanted $500 off the final bill. The owner attempted to reason with Mr. [redacted] but he refused to back down. After a one hour standstill, the owner reluctantly gave into his demands in order to get the men out of there, stopped the clock and closed the bill. Once payment was received, the men unloaded the remaining items from the truck and placed them in the home. Mr. [redacted] then requested that the men stay and set up the furniture. The foreman then explained that they would stay and assemble the furniture as long as he paid for their time, but Mr. [redacted] refused to pay anything further and demanded that the men stay off the clock. Again Mr. [redacted] resorted to bullying and told the men that he was not tipping them if they didn't stay. The foreman then called the owner and explained the situation and said that Mr. [redacted] had been disrespectful to them all day, and that they had enough and were leaving. The owner agreed and told the men to leave immediately, which they did.   We are very sad to hear that our hard working men were not treated with respect, nor appreciated for their hard work. No one should be bullied into doing business with anyone, and we will never make this mistake again. In this matter, we stand behind our employee’s and our business. Mr. [redacted] had no claims to report upon completion of his job, and is now attempting to damage our companies reputation and to extort money from us. At no point was Mr. [redacted] laughed at by management or anyone in the office as he claimed. He was treated with the best customer service and utmost respect as we treat all of our customers. It is a shame to see this behavior from a customer who couldn’t treat our men with the same respect we showed him, and to then receive a complaint from him on the Revdex.com after having done so much is just appalling. __________________________________   Third, attached is a PDF labeled [redacted] Paperwork of the documents completed during the move including a signed Bill of Lading as proof of the charges. You will see that all paperwork was completed and the customer was charged appropriately according to the number of hours worked, the materials used during the move, and the services provided. In addition, you will see a Revision to Estimate that was completed by the foreman adding 2 additional hours because of the additional items they found when they arrived that were not contained in the inventory provided, and additional time required to pack boxes.    Fourth, below is my rebuttal to the statements that Mr. [redacted] made in his complaint. Charged money for time not used.  This statement is false. Attached is the Bill of Lading as proof that the foreman only charged for the time they worked. However, there is an outstanding balance for the labor hours in the amount of $150 for the amount of time the movers spent waiting for payment, and then for unloading the remaining items.  Did not do a complete job.  This statement is false. The time was stopped by Mr. [redacted] when he refused to make payment, and was never started again because he refused to pay for any additional time even though we still had items to unload. Damaged multiple things in process.  This statement is false because there were no damages noted on the Bill of Lading, nor has a damage claim been filed with our company to this day. Held my things on the truck until I payed an amount that was more than originally discussed.  Yes we held the items until payment was made because we knew he wasn't going to pay upon completion.  The second half of the statement is false because Mr. [redacted] understood that we originally provided an estimate based on the number of hours estimated for his move. We estimated 4-6 hours and the move took only 6.5 hours despite the additional items that were not accounted for in his inventory. In the end, he did not pay the full amount due and demanded discounts which we reluctantly gave him due to his irate behavior. Called to speak with owner and was laughed at.  This statement is false, in fact, the owner broke down in tears for the disrespectful way Mr. [redacted] treated the company. Very unproffessional.  This statement false, we treated Mr. [redacted] with the same respect that we give each and every customer. Everything we did from start to finish was standard company policy and procedure. Based on the facts stated above, we respectfully request that the Revdex.com close this false complaint; that Jeremey [redacted] remove his defamatory reviews online; and that Mr. [redacted] compensate us in the amount of $300 for all the discounts that he demanded. If these requests are not met, we will be forced to follow up with legal action.   Sincerely, [redacted] Bros. Moving

This was my first time ever using a moving company and I'm so glad to have chosen Coffey Bros. I was able to compare about 10 different companies, their rates and which I felt most comfortable and confident in, and this company made me feel 100% from our first conversation.
I would recommend them to anyone scared about getting movers or even someone that's had a bad experience with movers in the past. They made this move for me SO MUCH easier. The movers never stopped and were extremely professional in every way possible.
Thank you COFFEY BROS MOVING!!

Tom and his crew were phenomenal! They finished in the two hour estimate and were quick and efficient! Even my mother was impressed :) I definitely recommend Coffey Bros!