Dear [redacted] ,This email is in response to the above mentioned complaint I apologize that Mr [redacted] was not contacted Since receiving this complaint we have tried to reach him several times We will certainly refund the $as he requested A check is ready and we are waiting to hear back from himWe would like the opportunity to speak with him and personally deliver the check if possibleSincerely,Annette S*Executive AssistantWest Herr Automotive Group
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWest Herr did not honor the original offer on both Kia Forte’s The salesman brought over on Friday 5/a Kia Forte for us to look at because I was interested in leasing of them that I saw on ther website ad for $per month When the salesman arrived with the car I asked him twice to make sure if this was the exact car that was in the and he told me yes He told me "yes, this is the car you would lease" The vehicle he brought over had a back up camera trim package The vehicles that were delivered did not have these packages Bait and switch Regards, [redacted]
Mr [redacted] came to us because of the advertised lease special for a KIA Forte LX for $(attached) This vehicle at the MSRP of $18,did not have the backup camera option West Herr fulfilled its obligation to Mr [redacted] and delivered two KIA Forte LX vehicles at the advertised amount He was delivered what he leased and signed for, therefore no bait and switch Sincerely, Annette S*Executive Assistant West Herr Automotive Group
West Herr did not randomly cold call Mr***. We contacted him from the attached lead that we received from KIA on December 13, 2017. Per the comments from the manufacturer, the potential customer had interest in a KIA vehicle and had questions regarding dealership inventoryThe
lead was assigned to West Herr from KIA Motors. Additionally, the General Manager Charles H*** did contact Mr*** to explain the nature of the call. We apologize for any inconvenience this may have caused
At Mr*** request, West Herr has honored our original offer on both Kia Forte’s mentioned in previous communicationsThe vehicles are delivered and now in Mr*** possessionWe apologized for the miscommunication he experienced while visiting our dealership on Saturday 5/We look
forward to continuing business with Mr*** in the future
Mr. [redacted] came to us because of the advertised lease special for a 2016 KIA Forte LX for $99. (attached) This vehicle at the MSRP of $18,645 did not have the backup camera option. West Herr fulfilled its obligation to Mr. [redacted] and delivered two KIA Forte LX vehicles at the advertised amount. He was delivered what he leased and signed for, therefore no bait and switch. Sincerely, Annette S[redacted]Executive Assistant West Herr Automotive Group
We are sorry for any confusion regarding Ms. [redacted] understanding of the credit process. We reached out to her and explained that multiple inquiries do not negatively impact her credit as she thought. Ms. [redacted] understands the process. As a gesture of her time, we sent her a gift card, for which...
she was thankful. Additionally attached is the Fair Isaac Understanding Your Credit Score for reference.
Dear [redacted],This email is in response to the above mentioned complaint. I apologize that Mr. [redacted] was not contacted. Since receiving this complaint we have tried to reach him several times. We will certainly refund the $334.70 as he requested. A check is ready and we are...
waiting to hear back from him. We would like the opportunity to speak with him and personally deliver the check if possible. Sincerely,Annette S[redacted]Executive AssistantWest Herr Automotive Group
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. West Herr did not honor the original offer
on both 2016 Kia Forte’s. The salesman brought over on Friday 5/20 a
Kia Forte for us to look at because I was interested in leasing 2 of
them that I saw on ther website ad for $99 per month. When the salesman arrived with the car I asked him twice to make sure if this was the exact car that was in the and he told me yes. He told me "yes, this is the car you would lease". The vehicle he brought over had a back up camera trim package. The 2 vehicles that were delivered did not have these packages. Bait and switch. Regards, [redacted]
Dear [redacted] ,This email is in response to the above mentioned complaint I apologize that Mr [redacted] was not contacted Since receiving this complaint we have tried to reach him several times We will certainly refund the $as he requested A check is ready and we are waiting to hear back from himWe would like the opportunity to speak with him and personally deliver the check if possibleSincerely,Annette S
*Executive AssistantWest Herr Automotive Group
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWest Herr did not honor the original offer on both Kia Forte’s The salesman brought over on Friday 5/a Kia Forte for us to look at because I was interested in leasing of them that I saw on ther website ad for $per month When the salesman arrived with the car I asked him twice to make sure if this was the exact car that was in the and he told me yes He told me "yes, this is the car you would lease" The vehicle he brought over had a back up camera trim package The vehicles that were delivered did not have these packages Bait and switch Regards, [redacted]
Mr [redacted] came to us because of the advertised lease special for a KIA Forte LX for $(attached) This vehicle at the MSRP of $18,did not have the backup camera option West Herr fulfilled its obligation to Mr [redacted] and delivered two KIA Forte LX vehicles at the advertised amount He was delivered what he leased and signed for, therefore no bait and switch Sincerely, Annette S
*Executive Assistant West Herr Automotive Group
West Herr did not randomly cold call Mr***. We contacted him from the attached lead that we received from KIA on December 13, 2017. Per the comments from the manufacturer, the potential customer had interest in a KIA vehicle and had questions regarding dealership inventoryThe
lead was assigned to West Herr from KIA Motors. Additionally, the General Manager Charles H*** did contact Mr*** to explain the nature of the call. We apologize for any inconvenience this may have caused
At Mr*** request, West Herr has honored our original offer on both Kia Forte’s mentioned in previous communicationsThe vehicles are delivered and now in Mr*** possessionWe apologized for the miscommunication he experienced while visiting our dealership on Saturday 5/We look
forward to continuing business with Mr*** in the future
Mr. [redacted] came to us because of the advertised lease special for a 2016 KIA Forte LX for $99. (attached) This vehicle at the MSRP of $18,645 did not have the backup camera option. West Herr fulfilled its obligation to Mr. [redacted] and delivered two KIA Forte LX vehicles at the advertised amount. He was delivered what he leased and signed for, therefore no bait and switch. Sincerely, Annette S[redacted]Executive Assistant West Herr Automotive Group
We are sorry for any confusion regarding Ms. [redacted] understanding of the credit process. We reached out to her and explained that multiple inquiries do not negatively impact her credit as she thought. Ms. [redacted] understands the process. As a gesture of her time, we sent her a gift card, for which...
she was thankful. Additionally attached is the Fair Isaac Understanding Your Credit Score for reference.
Dear [redacted],This email is in response to the above mentioned complaint. I apologize that Mr. [redacted] was not contacted. Since receiving this complaint we have tried to reach him several times. We will certainly refund the $334.70 as he requested. A check is ready and we are...
waiting to hear back from him. We would like the opportunity to speak with him and personally deliver the check if possible. Sincerely,Annette S[redacted]Executive AssistantWest Herr Automotive Group
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. West Herr did not honor the original offer
on both 2016 Kia Forte’s. The salesman brought over on Friday 5/20 a
Kia Forte for us to look at because I was interested in leasing 2 of
them that I saw on ther website ad for $99 per month. When the salesman arrived with the car I asked him twice to make sure if this was the exact car that was in the and he told me yes. He told me "yes, this is the car you would lease". The vehicle he brought over had a back up camera trim package. The 2 vehicles that were delivered did not have these packages. Bait and switch. Regards, [redacted]