Hi [redacted],
So sorry for the delay in response here. The email address we used to sign up for this Revdex.com account has been deactivated and we were not aware of this complaint until just recently.
I just sent this issue directly to our national benefits manager. She let me know that we...
received notice from the client in May to term benefits.
The carrier credited back the premium on the next monthly invoice and, upon receipt, we issued a refund to you, which occurred on June 24.
Since you’ve received the reimbursement you described in your desired settlement description, I hope this completely resolves this complaint. We wish you the very best!
I am rejecting this response because the owner only knew about the stripped bolt after the fact, when the mechanic had already stripped the bolt. One of the secondary managers tried to explain the situation to me before he showed me the actual mistake. When I saw the actual mechanic who stripped the bolt he was shaken and he knew it was his mistake. I came in there with two perfectly reasonable bolts, but I left with one stripped bolt. The owner Ali then tried to charge me the full price for an alignment that is until I refused, I was upset that he was trying to charge me for a FULL alignment price when he only did half, and not only that but his mechanic stripped my bolt. He followed by trying to make me "happy" by dropping the price of the alignment by 10.00 and he insisted I come back when the stripped bolt had been replaced. I returned with a receipt from pick-n-pull. I then showed Ali the receipt for the damage and we argued who was responsible and I insisted that it was his responsibility because it was his mechanic in his shop while he maintained that it was a rusty bolt. While I was there for my second alignment, the shop owner behaved defensive and had even fired the mechanic who stripped the bolt that same day. I don't want to pay for the mistake of your mechanic.
CUSTOMER BOUGHT THE HERE A COUPLE OF YEARS AGO AND HE WAS RUNNING THE TIRE WITH LOW AIR PRESSURE AND DAMAGED THE SIDE WALL AND VALVE STEM BROKE FROM RUNNING LOW AIR PRESSUE,WHEN HE CAME TO THE SHOP I TOLD HIM IT DON’T COVER ROAD HAZARD ONLY MANUFACTURED DEFECTS,SO I TOLD HIM ILL GIVE HIM MY...
COST FOR NEW TIRES ,HE WANTED FREE TIRES SO I TOLD HIM I CANT DO THAT CAUSE ITS NOT A DEFECT.
I am rejecting this response because: I do not agree with many of the things that the owner is saying. I was told by a secondary manager that the owner had fired the culprit mechanic on the same day it happened and I witnessed it. The mechanic did in fact strip my bolt, my car might have been rusty but there was no stripped bolts. I have been employed for the last three years by a sub-contractor of [redacted], and I want to be reimbursed because your mechanic stripped my bolt, in your shop. If you refuse to reimburse me, this will have to go unresolved.Thank You.
Hi [redacted],
So sorry for the delay in response here. The email address we used to sign up for this Revdex.com account has been deactivated and we were not aware of this complaint until just recently.
I just sent this issue directly to our national benefits manager. She let me know that we...
received notice from the client in May to term benefits.
The carrier credited back the premium on the next monthly invoice and, upon receipt, we issued a refund to you, which occurred on June 24.
Since you’ve received the reimbursement you described in your desired settlement description, I hope this completely resolves this complaint. We wish you the very best!
I am rejecting this response because the owner only knew about the stripped bolt after the fact, when the mechanic had already stripped the bolt. One of the secondary managers tried to explain the situation to me before he showed me the actual mistake. When I saw the actual mechanic who stripped the bolt he was shaken and he knew it was his mistake. I came in there with two perfectly reasonable bolts, but I left with one stripped bolt. The owner Ali then tried to charge me the full price for an alignment that is until I refused, I was upset that he was trying to charge me for a FULL alignment price when he only did half, and not only that but his mechanic stripped my bolt. He followed by trying to make me "happy" by dropping the price of the alignment by 10.00 and he insisted I come back when the stripped bolt had been replaced. I returned with a receipt from pick-n-pull. I then showed Ali the receipt for the damage and we argued who was responsible and I insisted that it was his responsibility because it was his mechanic in his shop while he maintained that it was a rusty bolt. While I was there for my second alignment, the shop owner behaved defensive and had even fired the mechanic who stripped the bolt that same day. I don't want to pay for the mistake of your mechanic.
CUSTOMER BOUGHT THE HERE A COUPLE OF YEARS AGO AND HE WAS RUNNING THE TIRE WITH LOW AIR PRESSURE AND DAMAGED THE SIDE WALL AND VALVE STEM BROKE FROM RUNNING LOW AIR PRESSUE,WHEN HE CAME TO THE SHOP I TOLD HIM IT DON’T COVER ROAD HAZARD ONLY MANUFACTURED DEFECTS,SO I TOLD HIM ILL GIVE HIM MY...
COST FOR NEW TIRES ,HE WANTED FREE TIRES SO I TOLD HIM I CANT DO THAT CAUSE ITS NOT A DEFECT.
I am rejecting this response because: I do not agree with many of the things that the owner is saying. I was told by a secondary manager that the owner had fired the culprit mechanic on the same day it happened and I witnessed it. The mechanic did in fact strip my bolt, my car might have been rusty but there was no stripped bolts. I have been employed for the last three years by a sub-contractor of [redacted], and I want to be reimbursed because your mechanic stripped my bolt, in your shop. If you refuse to reimburse me, this will have to go unresolved.Thank You.