Initial Business Response / [redacted] (1000, 12, 2016/07/19) */ According to our IURC approved rules and regulations, Aqua is allowed to recover the costs of sewer modifications when made to a propertyIn this case [redacted] was the cost to excavate and install a clean out for use in shutting off service for failure to pay the sewer billThat charge is to be passed on to the next person that requests to establish serviceIn this particular case it was the homeowner or Ms [redacted] that requested service and therefore received the bill for that actual costs to install the clean out Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/07/26) */ Consumer contacted our office indicating the company will refund [redacted] within days
Initial Business Response /* (1000, 12, 2016/07/19) */
According to our IURC approved rules and regulations, Aqua is allowed to recover the costs of sewer modifications when made to a property. In this case [redacted] was the cost to excavate and install a clean out for use in shutting off service...
for failure to pay the sewer bill. That charge is to be passed on to the next person that requests to establish service. In this particular case it was the homeowner or Ms. [redacted] that requested service and therefore received the bill for that actual costs to install the clean out.
Initial Consumer Rebuttal /* (2000, 14, 2016/07/26) */
Consumer contacted our office indicating the company will refund [redacted] within 30 days.
Initial Business Response / [redacted] (1000, 12, 2016/07/19) */ According to our IURC approved rules and regulations, Aqua is allowed to recover the costs of sewer modifications when made to a propertyIn this case [redacted] was the cost to excavate and install a clean out for use in shutting off service for failure to pay the sewer billThat charge is to be passed on to the next person that requests to establish serviceIn this particular case it was the homeowner or Ms [redacted] that requested service and therefore received the bill for that actual costs to install the clean out Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/07/26) */ Consumer contacted our office indicating the company will refund [redacted] within days
Initial Business Response /* (1000, 12, 2016/07/19) */
According to our IURC approved rules and regulations, Aqua is allowed to recover the costs of sewer modifications when made to a property. In this case [redacted] was the cost to excavate and install a clean out for use in shutting off service...
for failure to pay the sewer bill. That charge is to be passed on to the next person that requests to establish service. In this particular case it was the homeowner or Ms. [redacted] that requested service and therefore received the bill for that actual costs to install the clean out.
Initial Consumer Rebuttal /* (2000, 14, 2016/07/26) */
Consumer contacted our office indicating the company will refund [redacted] within 30 days.