The documented statement by ms[redacted] is undoubtely false, as we read her statement and linked it with her delivery recipt(which every customer has the right to justify any damages durnig delivery because we take full creditability for deliveres.) that mentions nothing about damages towards the chest .Ms [redacted] also quoted in the statement sent to Revdex.com "the headboard had dried glue on the front of it"Now to the notable Revdex.com we all have delivery recipts processed for reasons like this, when we send out her delivery she wrote that there is knicks on the corner of the headboard(what dried glue?)Ms[redacted] is a customer of efficeny and research without a doubt as you(Revdex.com) noticed with her statementShe came to the store with the item numbers,the model, and make of the furniture she purchasedWe didn't bamboozle her into the bedroom set we told her its more of a temporary line and that its ASHLEY FURNITURE signature design WHICH IS A REASON THIS MODEL WILL SOON BE DISCONTINUED IT is more or less veneers and poly top woodshe said shes aware and content with purchasing it even due to the lack of quality in her future awarenessShe even mentioned that she brought furniture from us before and asked for a better deal which we gave her than she came up with a coupon for more incentivesin Cohens we only are allowed to give one discounted deal per purchaseBeing the beter retail buisness we are since the floor manger honored the discounted deals for her ,inspite that she tried to make a scene in front of the other fortunate customers at the momentHonarable Revdex.com if that wasn't enough we even took the "WHOLE BED" back to replace it fully in her consentWe tried almost every approach with Ms [redacted] to resolve her situations even if it meant going back to her house timesNow veneer and polyeruthane are not a type of solid wood grain, we used our mohawk toumarkers(that are usually only meant for veneers) under her supervision, only because thats the only way you can actually service veneer woodMs[redacted] wasn't to thrilled about all we gave her in services she demanded a full refund and that she was fooled even though clearly she came in with the item numbers herself(BX-CESS)NOW A PERSON of research like Ms.***, shouldnt she have read the reviews about this bedroom online? she asked for the manager who is clearly known for our locations as [redacted] ***Our store(s) manger offered her $credit if she keeps the furniture after serviced of another 4th time or she can come to the store and select another bedroom set She asked what if I returned the furniture back? [redacted] replied" mam if we go that route(again something we dont do if it was signed for after delivery) its a percent restoc [redacted] fee charge on our policy number 4, as anxious as she was Ms[redacted] decided to not reply and hang up(called her at 4:on 11/13/2015)notable members of the Revdex.com please take into consideration that we tried our best to resolve Ms.***s situation even though we told her from the getco that your furniture is not on elite qualityRevdex.com we always have and will thrive for customer service and satisfaction no matter the circumstances even in Ms.***s situationThank You From the team staff from COHENS FURNITURE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowCohen Furniture's representatives have each said something different about my damaged furniture and if/what they were willing to do to correct the problem each time I've talked with them *** and *** end each call saying they have to talk to the other person and then will call me back, yet I end up contacting them back more often than not, after they fail to get back to me *** told me I could return the furniture, but that I'd be charged a 25% restocking fee I expressed my disagreement with the fee, considering I never received the furniture that I'd paid for (furniture in new condition), and that they'd refused to reimburse me 20% to keep the very same, damaged furniture and use a marker to cover the multiple unfinished spots He said he'd have *** call me about that I called *** the next day He laughed when I replayed my conversation with *** He said he'd take care of everything and make me a "happy customer," but that he'd like to come to my house that week to see the furniture first I said he could come, but that what would make me a happy customer is a full refund He said he'd call me Monday or Tuesday to set up a night that week to come see the furniture I called him twice on Tuesday, with no responseThat evening, I filed my original Revdex.com complaintThe furniture was still in my house though (it still is at this time as well), so that Friday I contacted the store and asked to set up a time to pick up the furniture so it could be returned I heard back from *** Saturday He repeated his promise from the Saturday before, stating that didn't work that entire week and that's why he didn't call me to set up a time to see the furniture I told him that, at this point, I just want to return the furniture because they continuously fail to follow through, I still have the furniture, and I don't want to deal with their company anymore *** said I cannot return the furniture I told him *** already said I could, but that there'd be a 25% restocking fee, which I'm disputing, but I'd prefer to return the furniture and go to court over the 25% *** said no if you're going to court you have to file first I explained that it is my right as a customer to return and then, if they don't fully reimburse me, to dispute that after the fact *** then said if before he'd let me return the furniture, I would have to sign a contract agreeing to the 25% restocking fee, so that I couldn't take them to court over the fee I said I couldn't do that He said he'd have to follow up with *** *** called me that Sunday evening and said, "*** told me I have to tell you sorry." He then asked if I'd accept the $reimbursement that *** had offered me previously I reiterated that I wanted to return the furniture *** asked, "what if I get *** to give you the 20% you originally asked for?" I stated that I want to return the furniture and avoid all future dealings with this company*** told me he'd have to have *** call me back The following day (the Monday before Thanksgiving), I filed a civil complaint against Cohen Brothers, requesting a return with a full refund for the furniture, plus court fees I never did hear from *** or *** to return my furniture
As far as their response, the woman (possibly named ***) who sold ms the furniture never told me that the furniture was low quality or temporary; that was told to me on the day of delivery by a male in the store when I was suggesting that I refuse the entire delivery, then quickly denied by "***," the manager who said to document the damage on the delivery receipt and to send back the bed and one chair He also said he'd have two chest drawers shipped to me- those arrived at my house the week after I filed the Revdex.com complaint, and are still in the boxes so they can be returned with the furniture *** told me he didn't know why the person I'd just spoken to had said the furniture was temporary; that it could last years if taken care of.
I did not se the point in arguing what was on the delivery receiptIf the spots on the bed were noted, and the bed was being taken by the delivery men, what difference does it make if the delivery men had documented the dried glue ?
Id also like to point to that temporary means lasting for a short time , not damaged on the day of delivery The picture online of the furniture I paid for did not have damage to it or unfinished wood spotsI paid for furniture in new condition, so even if they had told me it was temporary before purchase (which they didn't), I still would have expected new furniture on October I did go into Cohen with the model # written down from online I also had coupons from their websiteI asked the sales lady for the price and then presented the coupons (one for $off $500; one for $off $1000) I bought a dining room set and a bedroom set, so I don't see why I couldn't use both coupons, one for each The lady said oh I already gave you a discount in the price I told you I did question why the coupons couldn't come off of her quoted price I did not cause a scene I said I could buy the furniture else whereA male came over I don't know his name He argued that I should've presented the coupon first He said he'd take $off the price, but not $ I accepted The sales lady told him, sorry I quoted the lowest price before I realized she had a coupon I won't do that again Although I don't know what the coupons on the date of purchase have to do with the damaged furniture I received and have been denied my right to return, but I'm trying to address what was referenced in Cohen's response I also have phone records, which I can submit if needed, showing numerous unreturned phone calls to Cohen Furniture's kirkwood location (302-996-0123) and new castle location (302-654-9916) I generally did not hear back from them in the time frames they provided, so I had to contact them, not the other way around
ards,
The documented statement by ms.*** is undoubtely false, as we read her statement and linked it with her delivery recipt(which every customer has the right to justify any damages durnig delivery because we take full creditability for deliveres.) that mentions nothing about
damages towards the chest .Ms*** also quoted in the statement sent to Revdex.com "the headboard had dried glue on the front of it"Now to the notable Revdex.com we all have delivery recipts processed for reasons like this, when we send out her delivery she wrote that there is knicks on the corner of the headboard(what dried glue?)Ms.*** is a customer of efficeny and research without a doubt as you(Revdex.com) noticed with her statementShe came to the store with the item numbers,the model, and make of the furniture she purchasedWe didn't bamboozle her into the bedroom set we told her its more of a temporary line and that its ASHLEY FURNITURE signature design WHICH IS A REASON THIS MODEL WILL SOON BE DISCONTINUED IT is more or less veneers and poly top woodshe said shes aware and content with purchasing it even due to the lack of quality in her future awarenessShe even mentioned that she brought furniture from us before and asked for a better deal which we gave her than she came up with a coupon for more incentivesin Cohens we only are allowed to give one discounted deal per purchaseBeing the beter retail buisness we are since the floor manger honored the discounted deals for her ,inspite that she tried to make a scene in front of the other fortunate customers at the momentHonarable Revdex.com if that wasn't enough we even took the "WHOLE BED" back to replace it fully in her consentWe tried almost every approach with Ms*** to resolve her situations even if it meant going back to her house timesNow veneer and polyeruthane are not a type of solid wood grain, we used our mohawk toumarkers(that are usually only meant for veneers) under her supervision, only because thats the only way you can actually service veneer woodMs.*** wasn't to thrilled about all we gave her in services she demanded a full refund and that she was fooled even though clearly she came in with the item numbers herself(BX-CESS)NOW A PERSON of research like Ms.***, shouldnt she have read the reviews about this bedroom online? she asked for the manager who is clearly known for our locations as *** ***Our store(s) manger offered her $credit if she keeps the furniture after serviced of another 4th time or she can come to the store and select another bedroom set She asked what if I returned the furniture back? *** replied" mam if we go that route(again something we dont do if it was signed for after delivery) its a percent restoc*** fee charge on our policy number 4, as anxious as she was Ms.*** decided to not reply and hang up(called her at 4:on 11/13/2015)notable members of the Revdex.com please take into consideration that we tried our best to resolve Ms.***s situation even though we told her from the getco that your furniture is not on elite qualityRevdex.com we always have and will thrive for customer service and satisfaction no matter the circumstances even in Ms.***s situationThank You From the team staff from COHENS FURNITURE
Revdex.com:
line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As you can see from the attached documentation, Cohen's Furniture has stores, owned by the same personWe went to the store on Saturday, Sept as instructed by ***, to sign documentation (attached) that we would pay a 25% restocking fee ($574.75) when they pick up the sofa on 9/However, on 9/29, when the delivery men showed up, they were unaware and unprepared to disassemble the sofaThey took the one section and left the damaged section and took the cushionsI immediately called the store and spoke with ***, who gave me a bunch of excuses and said " you are too picky"I asked when they were going to come back to pick up the rest of the sofaI asked to have my credit, but he said not until they pick up the whole sofa, which he had to reschedule on Thursday, OctThey finally came on Oct 1st, but I had to be inconvenienced once again and take off from workI finally received a credit of $on my credit card, however, I demand the rest of $for the inconvenience, the damage, loss of work and rudeness I had to encounter through the horrific ordealI have never dealt with a more unprofessinal, rude and incompetent retailer in all my years
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
I wanted to inform the Revdex.com that the company (Cohen's Furniture) and I have reached an agreement regarding the above complaintThey have given me what I originally asked for (20% back)This complaint can be canceled/closed
Please let me know if any additional steps need to be taken on my part
Thank you,
To whom it may concern: This letter is in response the Revdex.com complaint letter from Mrs*** ***, ID#***
On 9/18/customer got custom delivery at zero charge for a sectional as we promised when the sale was madeAfter custom delivery Mrs *** wasn't appericiative and she had some other minor issues, as a bussines we respect her issues and to make her happy we scheduled another Tech to reslove her issues and concernsBefore we finished our job Mrs*** decided to return the sectionalAs our bussines policy we charge 25% restocking feePer store Manger and Mrs*** phone conversation she agreed to pay restocking fee and returnd the sectional. Mrs *** stated in her letter we didn't give her REFUND when she was in store, we apologize for any inconvenience associated with herWe do refund when we get our merchandise back(which is what we did for mrs.***)therefore She got her REFUND on October 1, 2015. It is always our policy to work with our custmer concerns in afair and balance way and that policy was given to our customer in this situation as wellWe look forward to having Mrs*** *** shop at our store in the futureIf you should have any questions concerning this letter you can reach us at: *** ** *** *** *** sincerely, Cohens Furniture Business Office
The documented statement by ms[redacted] is undoubtely false, as we read her statement and linked it with her delivery recipt(which every customer has the right to justify any damages durnig delivery because we take full creditability for deliveres.) that mentions nothing about damages towards the chest .Ms [redacted] also quoted in the statement sent to Revdex.com "the headboard had dried glue on the front of it"Now to the notable Revdex.com we all have delivery recipts processed for reasons like this, when we send out her delivery she wrote that there is knicks on the corner of the headboard(what dried glue?)Ms[redacted] is a customer of efficeny and research without a doubt as you(Revdex.com) noticed with her statementShe came to the store with the item numbers,the model, and make of the furniture she purchasedWe didn't bamboozle her into the bedroom set we told her its more of a temporary line and that its ASHLEY FURNITURE signature design WHICH IS A REASON THIS MODEL WILL SOON BE DISCONTINUED IT is more or less veneers and poly top woodshe said shes aware and content with purchasing it even due to the lack of quality in her future awarenessShe even mentioned that she brought furniture from us before and asked for a better deal which we gave her than she came up with a coupon for more incentivesin Cohens we only are allowed to give one discounted deal per purchaseBeing the beter retail buisness we are since the floor manger honored the discounted deals for her ,inspite that she tried to make a scene in front of the other fortunate customers at the momentHonarable Revdex.com if that wasn't enough we even took the "WHOLE BED" back to replace it fully in her consentWe tried almost every approach with Ms [redacted] to resolve her situations even if it meant going back to her house timesNow veneer and polyeruthane are not a type of solid wood grain, we used our mohawk toumarkers(that are usually only meant for veneers) under her supervision, only because thats the only way you can actually service veneer woodMs[redacted] wasn't to thrilled about all we gave her in services she demanded a full refund and that she was fooled even though clearly she came in with the item numbers herself(BX-CESS)NOW A PERSON of research like Ms.***, shouldnt she have read the reviews about this bedroom online? she asked for the manager who is clearly known for our locations as [redacted] ***Our store(s) manger offered her $credit if she keeps the furniture after serviced of another 4th time or she can come to the store and select another bedroom set She asked what if I returned the furniture back? [redacted] replied" mam if we go that route(again something we dont do if it was signed for after delivery) its a percent restoc [redacted] fee charge on our policy number 4, as anxious as she was Ms[redacted] decided to not reply and hang up(called her at 4:on 11/13/2015)notable members of the Revdex.com please take into consideration that we tried our best to resolve Ms.***s situation even though we told her from the getco that your furniture is not on elite qualityRevdex.com we always have and will thrive for customer service and satisfaction no matter the circumstances even in Ms.***s situationThank You From the team staff from COHENS FURNITURE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowCohen Furniture's representatives have each said something different about my damaged furniture and if/what they were willing to do to correct the problem each time I've talked with them *** and *** end each call saying they have to talk to the other person and then will call me back, yet I end up contacting them back more often than not, after they fail to get back to me *** told me I could return the furniture, but that I'd be charged a 25% restocking fee I expressed my disagreement with the fee, considering I never received the furniture that I'd paid for (furniture in new condition), and that they'd refused to reimburse me 20% to keep the very same, damaged furniture and use a marker to cover the multiple unfinished spots He said he'd have *** call me about that I called *** the next day He laughed when I replayed my conversation with *** He said he'd take care of everything and make me a "happy customer," but that he'd like to come to my house that week to see the furniture first I said he could come, but that what would make me a happy customer is a full refund He said he'd call me Monday or Tuesday to set up a night that week to come see the furniture I called him twice on Tuesday, with no responseThat evening, I filed my original Revdex.com complaintThe furniture was still in my house though (it still is at this time as well), so that Friday I contacted the store and asked to set up a time to pick up the furniture so it could be returned I heard back from *** Saturday He repeated his promise from the Saturday before, stating that didn't work that entire week and that's why he didn't call me to set up a time to see the furniture I told him that, at this point, I just want to return the furniture because they continuously fail to follow through, I still have the furniture, and I don't want to deal with their company anymore *** said I cannot return the furniture I told him *** already said I could, but that there'd be a 25% restocking fee, which I'm disputing, but I'd prefer to return the furniture and go to court over the 25% *** said no if you're going to court you have to file first I explained that it is my right as a customer to return and then, if they don't fully reimburse me, to dispute that after the fact *** then said if before he'd let me return the furniture, I would have to sign a contract agreeing to the 25% restocking fee, so that I couldn't take them to court over the fee I said I couldn't do that He said he'd have to follow up with *** *** called me that Sunday evening and said, "*** told me I have to tell you sorry." He then asked if I'd accept the $reimbursement that *** had offered me previously I reiterated that I wanted to return the furniture *** asked, "what if I get *** to give you the 20% you originally asked for?" I stated that I want to return the furniture and avoid all future dealings with this company*** told me he'd have to have *** call me back The following day (the Monday before Thanksgiving), I filed a civil complaint against Cohen Brothers, requesting a return with a full refund for the furniture, plus court fees I never did hear from *** or *** to return my furniture
As far as their response, the woman (possibly named ***) who sold ms the furniture never told me that the furniture was low quality or temporary; that was told to me on the day of delivery by a male in the store when I was suggesting that I refuse the entire delivery, then quickly denied by "***," the manager who said to document the damage on the delivery receipt and to send back the bed and one chair He also said he'd have two chest drawers shipped to me- those arrived at my house the week after I filed the Revdex.com complaint, and are still in the boxes so they can be returned with the furniture *** told me he didn't know why the person I'd just spoken to had said the furniture was temporary; that it could last years if taken care of.
I did not se the point in arguing what was on the delivery receiptIf the spots on the bed were noted, and the bed was being taken by the delivery men, what difference does it make if the delivery men had documented the dried glue ?
Id also like to point to that temporary means lasting for a short time , not damaged on the day of delivery The picture online of the furniture I paid for did not have damage to it or unfinished wood spotsI paid for furniture in new condition, so even if they had told me it was temporary before purchase (which they didn't), I still would have expected new furniture on October I did go into Cohen with the model # written down from online I also had coupons from their websiteI asked the sales lady for the price and then presented the coupons (one for $off $500; one for $off $1000) I bought a dining room set and a bedroom set, so I don't see why I couldn't use both coupons, one for each The lady said oh I already gave you a discount in the price I told you I did question why the coupons couldn't come off of her quoted price I did not cause a scene I said I could buy the furniture else whereA male came over I don't know his name He argued that I should've presented the coupon first He said he'd take $off the price, but not $ I accepted The sales lady told him, sorry I quoted the lowest price before I realized she had a coupon I won't do that again Although I don't know what the coupons on the date of purchase have to do with the damaged furniture I received and have been denied my right to return, but I'm trying to address what was referenced in Cohen's response I also have phone records, which I can submit if needed, showing numerous unreturned phone calls to Cohen Furniture's kirkwood location (302-996-0123) and new castle location (302-654-9916) I generally did not hear back from them in the time frames they provided, so I had to contact them, not the other way around
ards,
The documented statement by ms.*** is undoubtely false, as we read her statement and linked it with her delivery recipt(which every customer has the right to justify any damages durnig delivery because we take full creditability for deliveres.) that mentions nothing about
damages towards the chest .Ms*** also quoted in the statement sent to Revdex.com "the headboard had dried glue on the front of it"Now to the notable Revdex.com we all have delivery recipts processed for reasons like this, when we send out her delivery she wrote that there is knicks on the corner of the headboard(what dried glue?)Ms.*** is a customer of efficeny and research without a doubt as you(Revdex.com) noticed with her statementShe came to the store with the item numbers,the model, and make of the furniture she purchasedWe didn't bamboozle her into the bedroom set we told her its more of a temporary line and that its ASHLEY FURNITURE signature design WHICH IS A REASON THIS MODEL WILL SOON BE DISCONTINUED IT is more or less veneers and poly top woodshe said shes aware and content with purchasing it even due to the lack of quality in her future awarenessShe even mentioned that she brought furniture from us before and asked for a better deal which we gave her than she came up with a coupon for more incentivesin Cohens we only are allowed to give one discounted deal per purchaseBeing the beter retail buisness we are since the floor manger honored the discounted deals for her ,inspite that she tried to make a scene in front of the other fortunate customers at the momentHonarable Revdex.com if that wasn't enough we even took the "WHOLE BED" back to replace it fully in her consentWe tried almost every approach with Ms*** to resolve her situations even if it meant going back to her house timesNow veneer and polyeruthane are not a type of solid wood grain, we used our mohawk toumarkers(that are usually only meant for veneers) under her supervision, only because thats the only way you can actually service veneer woodMs.*** wasn't to thrilled about all we gave her in services she demanded a full refund and that she was fooled even though clearly she came in with the item numbers herself(BX-CESS)NOW A PERSON of research like Ms.***, shouldnt she have read the reviews about this bedroom online? she asked for the manager who is clearly known for our locations as *** ***Our store(s) manger offered her $credit if she keeps the furniture after serviced of another 4th time or she can come to the store and select another bedroom set She asked what if I returned the furniture back? *** replied" mam if we go that route(again something we dont do if it was signed for after delivery) its a percent restoc*** fee charge on our policy number 4, as anxious as she was Ms.*** decided to not reply and hang up(called her at 4:on 11/13/2015)notable members of the Revdex.com please take into consideration that we tried our best to resolve Ms.***s situation even though we told her from the getco that your furniture is not on elite qualityRevdex.com we always have and will thrive for customer service and satisfaction no matter the circumstances even in Ms.***s situationThank You From the team staff from COHENS FURNITURE
Revdex.com:
line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As you can see from the attached documentation, Cohen's Furniture has stores, owned by the same personWe went to the store on Saturday, Sept as instructed by ***, to sign documentation (attached) that we would pay a 25% restocking fee ($574.75) when they pick up the sofa on 9/However, on 9/29, when the delivery men showed up, they were unaware and unprepared to disassemble the sofaThey took the one section and left the damaged section and took the cushionsI immediately called the store and spoke with ***, who gave me a bunch of excuses and said " you are too picky"I asked when they were going to come back to pick up the rest of the sofaI asked to have my credit, but he said not until they pick up the whole sofa, which he had to reschedule on Thursday, OctThey finally came on Oct 1st, but I had to be inconvenienced once again and take off from workI finally received a credit of $on my credit card, however, I demand the rest of $for the inconvenience, the damage, loss of work and rudeness I had to encounter through the horrific ordealI have never dealt with a more unprofessinal, rude and incompetent retailer in all my years
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
I wanted to inform the Revdex.com that the company (Cohen's Furniture) and I have reached an agreement regarding the above complaintThey have given me what I originally asked for (20% back)This complaint can be canceled/closed
Please let me know if any additional steps need to be taken on my part
Thank you,
To whom it may concern: This letter is in response the Revdex.com complaint letter from Mrs*** ***, ID#***
On 9/18/customer got custom delivery at zero charge for a sectional as we promised when the sale was madeAfter custom delivery Mrs *** wasn't appericiative and she had some other minor issues, as a bussines we respect her issues and to make her happy we scheduled another Tech to reslove her issues and concernsBefore we finished our job Mrs*** decided to return the sectionalAs our bussines policy we charge 25% restocking feePer store Manger and Mrs*** phone conversation she agreed to pay restocking fee and returnd the sectional. Mrs *** stated in her letter we didn't give her REFUND when she was in store, we apologize for any inconvenience associated with herWe do refund when we get our merchandise back(which is what we did for mrs.***)therefore She got her REFUND on October 1, 2015. It is always our policy to work with our custmer concerns in afair and balance way and that policy was given to our customer in this situation as wellWe look forward to having Mrs*** *** shop at our store in the futureIf you should have any questions concerning this letter you can reach us at: *** ** *** *** *** sincerely, Cohens Furniture Business Office