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Cohen's Fashion Optical - Massapequa

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Reviews Cohen's Fashion Optical - Massapequa

Cohen's Fashion Optical - Massapequa Reviews (1)

Review: On Dec.** at around 7PM ,I had an eye exam and picked a frame . I was told the frame was a designer frame and I could have saved a little ,if I had chosen one from the glass case with the frames. Not one pair of frames was marked with a price. later that evening I realized that the frame I chose would be no good for me. The frame did not have ordinary hinges and thus made it impossible to fold and hang from shirt. I called first thing Monday the ** of December at 9:00AM. I was told via recording to call back at 10:00AM. At that time I spoke to a woman at the store and explained my dilemma. I told her to put the entire order on hold and go no further. Later that evening at 6:30. I went to speak to Mr Roman R[redacted] the. manager/owner .He said to pick a new frame and we make the glasses for you. I looked in the case and chose another pair of rimless glasses only with a regular hinge . He promptly said,"[redacted] ". I explain that only two days ago I was told the opposite. Meanwhile there are no prices on any of his frames. He became very difficult and condescending and said maybe I can't afford a pair of glasses like this . He bought over a pair of magnifying glasses to show me that the frames were made in Austria . He pointed me to the rack with the Buddy Holly Frames and said this is what your union covers . My blood pressure started to go up and I felt like I was being treated badly and told him to cancel the entire order . He told me I couldn't and that I will be billed for the full $495 of the glasses . I left the mall and contacted [redacted] .They are the credit service I started to pay for the glasses . The terms were no interest for 6 months. The credit service noted the dispute at 7 pm on Dec.[redacted]2015 . Cohens called me three days later to tell me the lenses were in. The owner has since refused to drop the $495 charge and refuted the dispute . He claims the lenses were already ordered. From 7pm Saturday till 10Am Monday the Lab that makes the lenses were closed ! He is a liar and a [redacted] .His store has called me several times and I explained I went to another store and had glasses made for less. It is also interesting that the eye exam resulted in an incorrect prescription. I went to [redacted] On [redacted] and had them retested at the urging of the optician that I used a few years back. He saw a large disparity and asked if the new prescription could be wrong.Desired Settlement: I expect the vendor to drop the $ 495 charge to [redacted] and stop any further notification to credit reporting agency

Business

Response:

Patient has received a full refund for the services and the product. This issue has been resolved with the customer on January, [redacted] 2016.

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Description: OPTICIANS

Address: 224 Sunrise Mall, Massapequa, New York, United States, 11758

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