Cohens Fashion Optical

According to our records, at your **Decemberstore visit you presented in our Nanuet location claiming Local membershipWhen store staff advised their location was not a provider for Local 100, you asked for them to review your prior year record and submit accordinglyUpon further review, you were found ineligible under the Local plan used previouslyYour final purchase included in store packaged pricing resulting in a discounted sale, totaling $for frame, upgraded lenses and examAfter your examination and purchase, the store was advised you wanted insurance submission processed through a different planSince practice procedures dictate insurance is billed at time of service, store staff offered alternative options for your reviewThose options consisted of either an additional free pair of eyeglasses (frame + lenses) or a store credit to be used at any CFO location, for the differentialBoth options, you declinedAs of yesterday, **February2016, [redacted] (***) has agreed to supercede practice dictates and reimburse the differential that you would have been eligible for through your union planStore records will be forwarded to [redacted] and your refund will be processed accordinglyPlease advise, should you be in agreement with this additional offer, focusing on resolution of your concern

Everytime I have come here, I feel I am being scammed out of more and more money for no reasonMost recently, I was denied my contact lens prescription information because I last had an eye test over two years agoLast time I checked, annual eye tests were not mandatory under the law, and merely SUGGESTED for ages up to years, since I am older than that, it is suggested every years or moreMy father has not had an eye test in over years and regularly gets new contact lenses and glasses with no problems at his doctorAfter insisting I get my medical information, he proceeded to only give it to me by writing "expired" over itThen, charged me $for single contact lenses to wear as a sample while I awaited my new ones from my actual eye doctorThen when I begrudgingly presented my card, he said they have a $credit minimumWhat kind of place is this- literally trying to get every red cent from me at any given chanceWhen I got upset, he said that I could swipe my card because it was a debit card, and debit cards had no minimum chargethat makes no senseI won't be returning hereTheir prices for contacts are always over $for a few boxes which is insane, and prices are usually AT MOST $eachTheir customer service skills need a bit of work too, as it was trouble to even find my prescription file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.For the record I want to clarify that I have vision providers*** *** *** which I both used the previous year in that same cohen optical facilityI am eligible for another set of eye glasses under on Jan **,but I was already eligible at the time of visit under ***.It's a matter of me saying the wrong union membership which is *** *** and *** is the providerThe optical place had a hard copy of my previous visit wherein I used ***Checking with my social security number and the hard copy of my optical record of my previous visit could have shown them all my eligible optical providers and could have avoided all these complainsI want to thank Revdex.com for the excellent help provided for resolving my complain and my thanks also to Teresa of *** who had the patience of listening to my complains and tried in every way possible to contact Cohen Optical to make a resolution but she was unable to get a satisfactory answer from Nanuet Cohens OpticalI could have not have any favorable resolution without the help of Revdex.com and ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.For the record I want to clarify that I have vision providers*** *** *** which I both used the previous year in that same cohen optical facilityI am eligible for another set of eye glasses under on Jan **,but I was already eligible at the time of visit under ***.It's a matter of me saying the wrong union membership which is *** *** and *** is the providerThe optical place had a hard copy of my previous visit wherein I used ***Checking with my social security number and the hard copy of my optical record of my previous visit could have shown them all my eligible optical providers and could have avoided all these complains.I want to thank Revdex.com for the excellent help provided for resolving my complain and my thanks also to Teresa of *** who had the patience of listening to my complains and tried in every way possible to contact Cohen Optical to make a resolution but she was unable to get a satisfactory answer from Nanuet Cohens Optical.I could have not have any favorable resolution without the help of Revdex.com and ***
Sincerely,
*** ***

Cohens F/O located i*** *** *** on LI2x Erroneously Prescibbed and Filled an Eye Glass ScriptThey Refuse for Now, to issue me a full Refund "stating"They only give Store CreditI had to seek the services of an optometrist to get personal satisfaction of services & corrective glasses which also helps to refute Cohens erroneous practice .Cohens wants to use my MD's prescription to bring closure SorryThe only Resolve ..just give me my full refund .I will never do business with Cohens Again

According to our records, at your **December2015 store visit you presented in our Nanuet location claiming Local 100 membership. When store staff advised their location was not a provider for Local 100, you asked for them to review your prior year record and submit accordingly. Upon further review,...

you were found ineligible under the Local 1199 plan used previously. Your final purchase included in store packaged pricing resulting in a discounted sale, totaling $208.00 for frame, upgraded lenses and exam. After your examination and purchase, the store was advised you wanted insurance submission processed through a different plan. Since practice procedures dictate insurance is billed at time of service, store staff offered alternative options for your review. Those options consisted of either an additional free pair of eyeglasses (frame + lenses) or a store credit to be used at any CFO location, for the differential. Both options, you declined. As of yesterday, **February2016, [redacted] ([redacted]) has agreed to supercede practice dictates and reimburse the differential that you would have been eligible for through your union plan. Store records will be forwarded to [redacted] and your refund will be processed accordingly. Please advise, should you be in agreement with this additional offer, focusing on resolution of your concern.

Revdex.com:At this time, I have not been contacted by Cohens Fashion Optical regarding complaint ID [redacted].
I have not received a refund and the issue has not been resolved.Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Cohens Fashion Optical regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Cohens Fashion Optical regarding complaint ID [redacted].Sincerely,[redacted]

According to our records, at your **December2015 store visit you presented in our Nanuet...

location claiming Local 100 membership. When store staff advised their location was not a provider for Local 100, you asked for them to review your prior year record and submit accordingly. Upon further review, you were found ineligible under the Local 1199 plan used previously. Your final purchase included in store packaged pricing resulting in a discounted sale, totaling $208.00 for frame, upgraded lenses and exam. After your examination and purchase, the store was advised you wanted insurance submission processed through a different plan. Since practice procedures dictate insurance is billed at time of service, store staff offered alternative options for your review. Those options consisted of either an additional free pair of eyeglasses (frame + lenses) or a store credit to be used at any CFO location, for the differential. Both options, you declined. As of yesterday, **February2016, [redacted]) has agreed to supercede practice dictates and reimburse the differential that you would have been eligible for through your union plan. Store records will be forwarded to [redacted] and your refund will be processed accordingly. Please advise, should you be in agreement with this additional offer, focusing on resolution of your concern.

Revdex.com:At this time, I have not been contacted by Cohens Fashion Optical regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Cohens Fashion Optical regarding complaint ID [redacted].Sincerely,[redacted]

Everytime I have come here, I feel I am being scammed out of more and more money for no reason. Most recently, I was denied my contact lens prescription information because I last had an eye test over two years ago. Last time I checked, annual eye tests were not mandatory under the law, and merely SUGGESTED for ages up to 19 years, since I am older than that, it is suggested every 2 years or more. My father has not had an eye test in over 7 years and regularly gets new contact lenses and glasses with no problems at his doctor. After insisting I get my medical information, he proceeded to only give it to me by writing "expired" over it. Then, charged me $20.00 for 2 single contact lenses to wear as a sample while I awaited my new ones from my actual eye doctor. Then when I begrudgingly presented my card, he said they have a $30.00 credit minimum. What kind of place is this- literally trying to get every red cent from me at any given chance. When I got upset, he said that I could swipe my card because it was a debit card, and debit cards had no minimum charge... that makes no sense. I won't be returning here. Their prices for contacts are always over $200 for a few boxes which is insane, and normal prices are usually AT MOST $50 each. Their customer service skills need a bit of work too, as it was trouble to even find my prescription file.

Review: On 1/**/2015 I went to Cohen's Fashion Optical. I was ready to walk away due to their prices, but was convinced to go through with the sale on the promise my glasses would be ready by today 1/**/2015. Well, today is here and the glasses aren't.Desired Settlement: I want either the glasses today as promised. If not, I want a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On September **, 2014 I placed an order for a pair of black Raybans. At the time of placing the order I looked at a gray pair of glasses and asked if I can get them in black. The salesperson stated that they didn't have the black pair and they can order them for me and I would have them in a few days. No one from Cohen's called me to let me know the status of my glasses. The first time I called them they told me that they will call me when the glasses come in. On October *, 2014 I called the store again and inquired about my purchase and was told that the glasses were on back order. The [redacted] of the store said that I could come in on Wednesday and pick up the gray pair of Raybans until the black pair of Raybans are ready. If they could not deliver they should have told me as much. I should not have to settle for whatever they are offering me because they could not deliver. The [redacted] also used the [redacted] word when he referred to the suppliers not being able to deliver. He was very unprofessional when speaking on the phone. The [redacted] should have been a little more professional especially when he does not know to whom he is speaking.Desired Settlement: Upon receiving my glasses I would like a discount for having to be inconvenienced for them not being able to deliver as promised. If they do not have want I want I would like my money refunded to pick another pair of glasses at a discount.

Review: we came to get fitted for contacts and we had insurance. they said that the insurance will cover half and we only had to pay the secound half and follow ups were included. at the end of the last follow up the chargered us an additinal amount claiming that it was not part of the original arrement. as well they asked us if we wanted to order contacts through them or not and we decliend. we then got a statment from our insurance company stating that we did receive contacts.Desired Settlement: for us to be refunded for the amount charged due to inhonesty as well as reverse insurance billing chargers.

Business

Response:

Upon receiving the complaint from Revdex.com, I spoke to [redacted]'s insurance company to ensure that they were not billed for any contact lenses. The representative I spoke assured me that they were free to order lenses from another provider because the benefit is, indeed, still available. In regards to them wanting to get refunded $100, that is not going to happen because they were not incorrectly charged. Both, [redacted] and his wife got their initial eye exams on April [redacted], 2013 which included (at no additional charge) a follow-up visit. The couple came back on April [redacted], 2013 for the aforementioned follow-up visit and requested a change. A few days later, they came back inquiring about the prescription and the Dr. had them do a trial of a couple alternate prescriptions and they still were not satisfied. On April [redacted], 2013, they came in for an official follow-up after the initial follow-up on April [redacted], and as a courtesy, we did not c harge them. At that visit, [redacted] still were not satisfied, and we informed them that if they came back in for, yet, another visit, that there would be a charge of $50 (our fitting fee, which is priced significantly less than the full eye exam fee, which is $110) and they agreed. When they came in for another visit on April [redacted], 2013, they saw the Dr. and were charged $50 each, like we discussed on April [redacted]. When I spoke to their insurance company about this matter, they told me that I did the right thing by charging them, because they do not cover all of those visits.

Review: I recently visited the Cohen’s Fashion Optical on [redacted] and had a very negative experience when being seen by the optometrist, and a fraudulent experience when dealing with the billing with a sales representative and the store manager, Clinton.

On December **, 2015, I went to Cohen’s Fashion Optical for my appointment with the optometrist for my eye exam, and an updated prescription. During my appointment, the optometrist did not explain to me what I would be expecting to undergo during the glaucoma test procedure, where there would be a direct puff of air into my eye. When the first puff of air went into my eye, I had a very bad reaction to it because I wasn’t expecting that to happen, and it wasn’t explained to me beforehand. I began to cry from shock that there was a direct puff of air in my eye, and the optometrist said in a mocking and condescending tone, “If you want to be a doctor, you have to be able to handle this.” Then she forcefully told me to “suck it up” and to “just deal with it and get it over with.” I felt forced, cornered, and left without any options. At this point, I couldn’t stop the tears streaming down my face, and then the optometrist finally said, “Oh, I don’t want them to see you crying…we don’t have to do the glaucoma exam.” The optometrist did not explain to me before that I had an option to opt out of the exam, and come back to do the eye drops where my eyes would be dilated. I was distressed and alarmed that I was not told my options beforehand, when I first displayed a bad reaction to the exam. In that moment, I felt defeated, bullied, and forced into a procedure that was causing me more pain. The optometrist never apologized or expressed remorse for what had happened. When I called the store manager to tell him about my experience a couple days later, he told me that I was “lying, and exaggerating the experience because the optometrist they have is the best around.” The store manager also said that “I didn’t understand what was going on, and that I was a bad customer.” The store manager never apologized or expressed remorse for my negative experience with the optometrist.

I had a fraudulent experience when dealing with the billing with a sales representative and the store manager, Clinton. After my negative experience with the optometrist during my eye exam, the sales representative pressured me into buying glasses, because “wearing contacts were not good for my eyes.” I was rushed out of the store, because they were closing, and was not given my prescription, a sales receipt, or any paperwork even though I requested for it. I was also never told that the store had a strict “no refund” policy. After caving into the pressure and the falsified health advice I was receiving from the sales representative, I came into the store a week later, after receiving a call that my glasses were ready. When I tried the frames on, they did not sit well on my face, and I was seeing double vision. I decided that I would rather wear contacts, and told the sales representative that I would like a refund. At this point, I did not take the glasses outside of the store, and it was my first time seeing them after they were ordered. The store manager came out to speak to me, and very rudely said, “we don’t give refunds, it was written on your sales receipt.” I was shocked to hear this and told the store manager that I was never given a sales receipt, because I was rushed out of the store, and also the sales representative never verbally told me about the strict no refund store policy. I then explained to the store manager that I don’t like to wear glasses and wanted a full refund for my glasses order. The store manager said that would call me back in one business day, after “making some phone calls,” and then get back to me. I never saw a “no refund” policy posted in the store, and it was never pointed out to me or brought to my attention in any way. This was the first time I was hearing about it.

The business manager did not call me the next business day, nor the next. After waiting patiently and feeling increasingly anxious about the process, I decided to call the store. I was then placed on a 40 minute hold, and told that he was with a client. I hung up and called back again, and then was immediately able to speak to the store manager. On the phone the store manager was abrupt and rude, and kept interrupting me when I tried to talk to him. He said that, “I was being unreasonable and needed to meet them halfway,” and then proceeded to tell me that he could get me different frames and have the balance be store credit. I told him that I wanted a full refund because I don’t like wearing glasses, and felt pressured to buy them from the sales representative due to false health advice, and was soon moving out of New York City. The call ended with the store manager coarsely said that he didn’t care, and that I was an unpleasant customer and that I should “just deal with it.”

I am writing because I would like a full refund for the cost of my glasses (frames and lenses). In addition to my negative experience with the optometrist during my eye exam, the situation not handled professionally or appropriately by the store manager. Additionally, I felt pressured by the sales representative and was rushed out of the store. I was never given a copy of my prescription, nor the receipt, or any paperwork for that matter. I was also never told of the any refund policy by the sales representative or the store manager, and did not see a sign in the store alerting me of this. I also think the store manager did not treat me with respect, professionalism, or dignity in his interactions with me. I overall had a very negative and fraudulent experience at the Cohen’s Fashion Optical on [redacted], and am requesting a full refund for the cost of my glasses (frames and lenses). As a note, I never picked up my glasses or took them out of the store, and don’t plan on doing so.Desired Settlement: I am requesting a full refund of the cost of the glasses (frames and lenses).

Consumer

Response:

At this time, I have not been contacted by Cohens Fashion Optical regarding complaint ID [redacted].I have not received a refund and the issue has not been resolved.Sincerely,[redacted]

Review: I returned to the [redacted] Cohen's location to notify them that the pair of glasses that I picked up were hurting my eyes. They gladly attempted to correct the issue and I left the glasses as well as the case it came with in the store. On 5/**/14, I returned for my frames and the representative asked if I had my case. I informed him that I left it when I left my glasses. He said it was not their policy to take cases. I told him that it was possible that it was on the showcase and I thought they would take it with my glasses (I was unaware of such policy upon leaving my possessions). He then whispered to another representative, I'm assuming to ask what to do. At this time, I was offered a much cheaper cloth eyeglass case and not the Burberry case that initially came with my $400+ eyewear and sent home to look for my case.Desired Settlement: I would like my original case!!!!

Consumer

Response:

At this time, I have not been contacted by Cohens Fashion Optical regarding complaint ID [redacted].

Sincerely,

Review: I purchased two pairs of glasses for myself and put a down payment on a pair for my husband. When we went back to the store a few times, the manager named Clinton, said he couldn't find my other pair and my husband's pair. This has been going on since 2013. When I called him a week ago, he said that I always call every year about the same issue.Desired Settlement: I like to get a store credit and go to another location to purchase my glasses.

Consumer

Response:

At this time, I have not been contacted by Cohens Fashion Optical regarding complaint ID [redacted].Sincerely,[redacted]