I had contacted Cohens 2022 and again Aug. 2023 with concerns of bonded leather peeling from couch. I was immediately read the "1 year warranty limitations act" and on and on. I interrupted and said I know the warranty is up but how do I contact the manufacturer as this has had so little use and "now" comes apart! I was directed to Grand Falls warranty department. Once contacted, again 1 year limitations act when I interrupted (so as not to hear their immediate defence again). I simply asked for a contact for the manufacturer as this product should not be falling apart in this short time. With trying to get the lady to understand that if she doesn't know how to contact the manufacturer SOMEBODY must know. Before she would listen any more she just dumped me back to St. John's office again. This person was so rude. I had all invoices in front of me but she would not listen. She did not give a damn she just dumped my phone call back to somebody else. Even as I tried to tell her I was just talking to St. John's, not even a "one minute please" OR "one minute sir". Totally rude. That's the type of customer service representative (if I were that way) I would like tell where they could put my couch. I trust this is not a sample of all Cohen representatives . But yet here I am furniture that I paid over 3K, over $3000 for and this is what I get. POOR service for sure
The documented statement by ms.[redacted] is undoubtely false, as we read her statement and linked it with her delivery recipt(which every customer has the right to justify any damages durnig delivery because we take full creditability for deliveres.) that mentions nothing about...
damages towards the chest .Ms. [redacted] also quoted in the statement sent to Revdex.com "the headboard had dried glue on the front of it". Now to the notable Revdex.com we all have delivery recipts processed for reasons like this, when we send out her delivery she wrote that there is knicks on the corner of the headboard(what dried glue?). Ms.[redacted] is a customer of efficeny and research without a doubt as you(Revdex.com) noticed with her statement. She came to the store with the item numbers,the model, and make of the furniture she purchased. We didn't bamboozle her into the bedroom set we told her its more of a temporary line and that its ASHLEY FURNITURE signature design WHICH IS A REASON THIS MODEL WILL SOON BE DISCONTINUED IT is more or less veneers and poly top wood. she said shes aware and content with purchasing it even due to the lack of quality in her future awareness. She even mentioned that she brought furniture from us before and asked for a better deal which we gave her than she came up with a coupon for more incentives. in Cohens we only are allowed to give one discounted deal per purchase. Being the beter retail buisness we are since 1942. the floor manger honored the 2 discounted deals for her ,inspite that she tried to make a scene in front of the other fortunate customers at the moment. Honarable Revdex.com if that wasn't enough we even took the "WHOLE BED" back to replace it fully in her consent. We tried almost every approach with Ms. [redacted] to resolve her situations even if it meant going back to her house 3 times. Now veneer and polyeruthane are not a type of solid wood grain, we used our mohawk touch-up markers(that are usually only meant for veneers) under her supervision, only because thats the only way you can actually service veneer wood. Ms.[redacted] wasn't to thrilled about all we gave her in services she demanded a full refund and that she was fooled even though clearly she came in with the item numbers herself(B117 X-CESS). NOW A PERSON of research like Ms.[redacted], shouldnt she have read the reviews about this bedroom online? she asked for the manager who is clearly known for our locations as [redacted]. Our store(s) manger offered her $200 credit if she keeps the furniture after serviced of another 4th time or she can come to the store and select another bedroom set . She asked what if I returned the furniture back? [redacted] replied" mam if we go that route(again something we dont do if it was signed for after delivery) its a 25 percent restoc[redacted] fee charge on our policy number 4, as anxious as she was Ms.[redacted] decided to not reply and hang up(called her at 4:30 on 11/13/2015). notable members of the Revdex.com please take into consideration that we tried our best to resolve Ms.[redacted]s situation even though we told her from the getco that your furniture is not on elite quality. Revdex.com we always have and will thrive for customer service and satisfaction no matter the circumstances even in Ms.[redacted]s situation. Thank You From the team staff from COHENS FURNITURE
To whom it may concern: This letter is in response the Revdex.com complaint letter from Mrs. [redacted], ID#[redacted]
On 9/18/15 customer got custom delivery at zero charge for a sectional as we promised when the sale was made. After custom delivery Mrs [redacted] wasn't appericiative and she had some other minor issues, as a bussines we respect her issues and to make her happy we scheduled another Tech to reslove her issues and concerns. Before we finished our job Mrs. [redacted] decided to return the sectional. As our bussines policy we charge 25% restocking fee. Per store Manger and Mrs. [redacted] phone conversation she agreed to pay restocking fee and returnd the sectional. Mrs [redacted] stated in her letter we didn't give her REFUND when she was in store, we apologize for any inconvenience associated with her. We do refund when we get our merchandise back(which is what we did for mrs.[redacted])therefore She got her REFUND on October 1, 2015. It is always our policy to work with our custmer concerns in afair and balance way and that policy was given to our customer in this situation as well. We look forward to having Mrs. [redacted] shop at our store in the future. If you should have any questions concerning this letter you can reach us at: [redacted] sincerely, Cohens Furniture Business Office
The documented statement by ms.[redacted] is undoubtely false, as we read her statement and linked it with her delivery recipt(which every customer has the right to justify any damages durnig delivery because we take full creditability for deliveres.) that mentions nothing about...
damages towards the chest .Ms. [redacted] also quoted in the statement sent to Revdex.com "the headboard had dried glue on the front of it". Now to the notable Revdex.com we all have delivery recipts processed for reasons like this, when we send out her delivery she wrote that there is knicks on the corner of the headboard(what dried glue?). Ms.[redacted] is a customer of efficeny and research without a doubt as you(Revdex.com) noticed with her statement. She came to the store with the item numbers,the model, and make of the furniture she purchased. We didn't bamboozle her into the bedroom set we told her its more of a temporary line and that its ASHLEY FURNITURE signature design WHICH IS A REASON THIS MODEL WILL SOON BE DISCONTINUED IT is more or less veneers and poly top wood. she said shes aware and content with purchasing it even due to the lack of quality in her future awareness. She even mentioned that she brought furniture from us before and asked for a better deal which we gave her than she came up with a coupon for more incentives. in Cohens we only are allowed to give one discounted deal per purchase. Being the beter retail buisness we are since 1942. the floor manger honored the 2 discounted deals for her ,inspite that she tried to make a scene in front of the other fortunate customers at the moment. Honarable Revdex.com if that wasn't enough we even took the "WHOLE BED" back to replace it fully in her consent. We tried almost every approach with Ms. [redacted] to resolve her situations even if it meant going back to her house 3 times. Now veneer and polyeruthane are not a type of solid wood grain, we used our mohawk touch-up markers(that are usually only meant for veneers) under her supervision, only because thats the only way you can actually service veneer wood. Ms.[redacted] wasn't to thrilled about all we gave her in services she demanded a full refund and that she was fooled even though clearly she came in with the item numbers herself(B117 X-CESS). NOW A PERSON of research like Ms.[redacted], shouldnt she have read the reviews about this bedroom online? she asked for the manager who is clearly known for our locations as [redacted]. Our store(s) manger offered her $200 credit if she keeps the furniture after serviced of another 4th time or she can come to the store and select another bedroom set . She asked what if I returned the furniture back? [redacted] replied" mam if we go that route(again something we dont do if it was signed for after delivery) its a 25 percent restoc[redacted] fee charge on our policy number 4, as anxious as she was Ms.[redacted] decided to not reply and hang up(called her at 4:30 on 11/13/2015). notable members of the Revdex.com please take into consideration that we tried our best to resolve Ms.[redacted]s situation even though we told her from the getco that your furniture is not on elite quality. Revdex.com we always have and will thrive for customer service and satisfaction no matter the circumstances even in Ms.[redacted]s situation. Thank You From the team staff from COHENS FURNITURE
To whom it may concern: This letter is in response the Revdex.com complaint letter from Mrs. [redacted], ID#[redacted]
On 9/18/15 customer got custom delivery at zero charge for a sectional as we promised when the sale was made. After custom delivery Mrs [redacted] wasn't appericiative and she had some other minor issues, as a bussines we respect her issues and to make her happy we scheduled another Tech to reslove her issues and concerns. Before we finished our job Mrs. [redacted] decided to return the sectional. As our bussines policy we charge 25% restocking fee. Per store Manger and Mrs. [redacted] phone conversation she agreed to pay restocking fee and returnd the sectional. Mrs [redacted] stated in her letter we didn't give her REFUND when she was in store, we apologize for any inconvenience associated with her. We do refund when we get our merchandise back(which is what we did for mrs.[redacted])therefore She got her REFUND on October 1, 2015. It is always our policy to work with our custmer concerns in afair and balance way and that policy was given to our customer in this situation as well. We look forward to having Mrs. [redacted] shop at our store in the future. If you should have any questions concerning this letter you can reach us at: [redacted] sincerely, Cohens Furniture Business Office