Coin

Complaint: [redacted] I am rejecting this response because: The claim (also from Coin's website) is this:A single Coin can help lighten your wallet by consolidating your debit cards, credit cards, gift cards, loyalty cards, and membership cards Its advertised purpose is to hold multiple cards, and I cannot use any of the many cards in my wallet because of the issues described in my complaint Not one So, it does not work as advertised Please issue a refund and I'm happy to send the unit back.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ We will honor Mr [redacted] ' request for a refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not yet been contacted as to how I am going to recieve my refund or when Final Business Response / [redacted] (4000, 9, 2015/10/16) */ We sent a follto the customer on 10/15/at 10:32am PST with further information

Complaint: [redacted] I am rejecting this response because: That is the current return policy I don't remember there being a return policy and a half year ago when it was on pre-orderWhat I remember was that customer satisfaction was supposed to be a priority Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ We are in touch with the customer to resolve the issue

Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ We will honor Mr***'s refund request Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ We have reached out to the customer via their support ticket to resolve the issue

Initial Business Response / [redacted] (1000, 7, 2015/07/30) */ We are issuing Mr [redacted] a replacement unit Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

This has been addressed as of today, 5/We are awaiting a response on where to ship a replacement

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ We are delivering units as fast as possible and shipping the devices based on the date of the pre-order (earlier orders get processed first)July is a worst case date and we're doing everything possible to get Mr [redacted] his device sooner Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been in regular contact with coin they promised a delivery date over a year ago and have fallen way short of an expectation they themselves setSimilar products have since been introduced to the market and are already being deliveredWhat I imagine the appropriate response to my complaint would be, "sorry for the inconvenience Mr [redacted] we will ship your order in an effort to resolve this complaint." Suggesting a delivery date of July given the fact that you have the ability to ship a device does not make me feel my complaint has been resolved at this timeI'm not sure if you're talking about July or 2020, because I ordered this device in 2013!!! Check your calander this device was to be delivered in June of and is now year past your promised delivery datePerhaps your team was unrealistic in development and beta testing time before being able to fulfill orders Final Business Response / [redacted] (4000, 9, 2015/06/11) */ Mr [redacted] is absolutely right in that we originally committed to delivering his product in Summer and then delayed until Spring His order was escalated and he will receive details including a tracking number for his order next week

Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ We are working to solve the issue and will follwith the customer in the open support ticket