Coit Cleaning and Restoration Services

My name is Brad [redacted] and I am the COO of COIT Cleaning and Restoration I am going to handle this issue personally and am looking into the events described by Mrs [redacted] in her complaint.I would expect to have this resolved by Tuesday, July It sounds as if we dropped the ball and someone will be held accountableI just want to make sure I have all the facts before I address the desired settlement.Thank you for making me aware of this situationwe do not conduct business like this and I apologize for the aggrevation and inconvenience we have caused you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The complaint is resolved I received my refund thank you Regards, *** [redacted]

My name is Brad [redacted] and I am the COO of COIT Cleaning and Restoration.  I am going to handle this issue personally and am looking into the events described by Mrs. [redacted] in her complaint.I would expect to have this resolved by Tuesday, July 10. It sounds as if we dropped the ball and...

someone will be held accountable. I just want to make sure I have all the facts before I address the desired settlement.Thank you for making me aware of this situation. we do not conduct business like this and I apologize for the aggrevation and inconvenience we have caused you.

To Revdex.com and Mrs. [redacted]:After reviewing the activity centering around this complaint, it became obvious to me that our office did not follow proper protocol. All the necessary steps were performed to get Mrs. [redacted] her initial overpayment, but the refund request was not given to our accounting department properly.Therefore, for the inconvenience we have caused Mrs. [redacted]s, I authorized a refund of $620.96 to be refunded to her credit card. Yesterday, July 12th, that transaction was processed through our accounting department and she should be able to confirm this with her credit card company.Again, I apologize for our failures and the loss of confidence Mrs. [redacted]s has in our company.I truly hope that we can have an opportunity in the future to restore her faith in COIT.Sincerely,Brad [redacted]Chief Operating OfficerCoit Cleaning & Restoration216-626-0040 Office[redacted] Cell

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 The complaint is resolved I received my refund thank you 
Regards,
[redacted] [redacted]