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Coit Drapery & Carpet Cleaners, Inc.

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Reviews Coit Drapery & Carpet Cleaners, Inc.

Coit Drapery & Carpet Cleaners, Inc. Reviews (9)

Save your money and use someone else. I had the tile cleaned in my Kitchen and Living Room. Total about 370 Sq. Ft. Cost me $384.00. Aside from not cleaning in corners and along the base of walls the Technician told me there were stains that couldn't be removed. So I cleaned the corners and remove the stains that they couldn't and I'm a pretty old guy. The saying "You get what you pay for" definitely does not apply to Coit. They were the most expensive and from me they get a D-.

After using Coit many times it is my experience that your result all depends on the technician. I have a 5 rooms plus a hallway always cleaned and no one has ever left my house in less than an hour and a half. Saturday, June11th the tech was done in one hour. After he left I noticed that all the areas next to the baseboards were not done. They were completely dry and not cleaned. In the past we have observed the guys using the green spray bottle which we did not see this one use. It was there, just didn't see him use it. All in all not happy with our tech!

I had an appointment set with Coit for 03/17/14. When I set up the appointment, I told the person it had to be after 2:30 P.M. The technician, [redacted] called & left me a message on 03/17/14 to advise he would be at my home between 12-2 P.M. that day. I called him back and advised I won't be available during that time frame and that I told the person when I made the appointment it had to be after 2:30 P.M. We agreed to re-schedule for 03/19/14 @ 2:30 P.M. I made it a point to clear my afternoon for this appointment. I called [redacted] when he had not shown up by 2:45 on 03/19/14. He advised he left work sick the day we spoke and he was not at work on 03/18/14 and someone was to call me to let me know and re-schedule. No one called me. There was nothing he could/would offer to do. This is poor communication and customer service.

I had my tile and grout cleaned on Tuesday, March 22. Alex A[redacted] was the representative who came to my door. I was very surprised that he explained everything he was going to do in preparation of the cleaning. He also explained how long each process would take (that was an approximation which was very accurate). I would certainly use Coit and I give Alex high marks for being informative and very polite.
Lorree S[redacted]

I scheduled an appointment with this company to do over $ 1,500 of tile, carpet and drapery cleaning over two weeks ago. I flew down form Denver specifically for this appointment, called the evening before the appointment only to find out they had no record of my appointment that I scheduled with [redacted]. Becoming upset with the receptionist I asked to speak to the Manager. I got another receptionist on the line who said they couldn't get to me until the following afternoon, making me reschedule other workers for the project. Then the Manager [redacted], secretly listening on the line starting screaming at me that I was rude to a pregnant woman and hung up on me.
This is the second time I have tried to work with this company. Both times have been a complete disaster and wouldn't go near them again for anything.

Save your money and use someone else. I had the tile cleaned in my Kitchen and Living Room. Total about 370 Sq. Ft. Cost me $384.00. Aside from not cleaning in corners and along the base of walls the Technician told me there were stains that couldn't be removed. So I cleaned the corners and remove the stains that they couldn't and I'm a pretty old guy. The saying "You get what you pay for" definitely does not apply to Coit. They were the most expensive and from me they get a D-.

I scheduled an appointment with this company to do over $ 1,500 of tile, carpet and drapery cleaning over two weeks ago. I flew down form Denver specifically for this appointment, called the evening before the appointment only to find out they had no record of my appointment that I scheduled with [redacted]. Becoming upset with the receptionist I asked to speak to the Manager. I got another receptionist on the line who said they couldn't get to me until the following afternoon, making me reschedule other workers for the project. Then the Manager [redacted], secretly listening on the line starting screaming at me that I was rude to a pregnant woman and hung up on me.
This is the second time I have tried to work with this company. Both times have been a complete disaster and wouldn't go near them again for anything.

I had an appointment set with Coit for 03/17/14. When I set up the appointment, I told the person it had to be after 2:30 P.M. The technician, [redacted] called & left me a message on 03/17/14 to advise he would be at my home between 12-2 P.M. that day. I called him back and advised I won't be available during that time frame and that I told the person when I made the appointment it had to be after 2:30 P.M. We agreed to re-schedule for 03/19/14 @ 2:30 P.M. I made it a point to clear my afternoon for this appointment. I called [redacted] when he had not shown up by 2:45 on 03/19/14. He advised he left work sick the day we spoke and he was not at work on 03/18/14 and someone was to call me to let me know and re-schedule. No one called me. There was nothing he could/would offer to do. This is poor communication and customer service.

I had my tile and grout cleaned on Tuesday, March 22. Alex A[redacted] was the representative who came to my door. I was very surprised that he explained everything he was going to do in preparation of the cleaning. He also explained how long each process would take (that was an approximation which was very accurate). I would certainly use Coit and I give Alex high marks for being informative and very polite.
Lorree S[redacted]

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Address: 1615 W. 12th Place, Tempe, Arizona, United States, 85281

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