Coit Services

We appreciate this opportunity to respond to the customer concern you received from [redacted] *** We do appreciate every opportunity to address concerns and make every reasonable attempt to resolve any issue immediately After reviewing the following information, we believe you will determine we made significant attempts to address and resolve this matter in a timely fashion Based upon our records that we have included as attachments, the following occurred 07/17/2014: [redacted] purchased the *** 08/08/2014: [redacted] had an issue with the vehicle after the sale We sent it to [redacted] , and they found code [redacted] , throttle body valve stuckThis item was not covered under her month mile warranty As an act of good will Feel Good Motors repaired the issue at no cost to [redacted] *** 01/08/2015: [redacted] brought her vehicle to our service station for a complimentary oil change She had no concerns at this time months after the sale and months outside of her warranty 08/13/2015: [redacted] sent us an email sharing with us her concern about her vehicle Sean S [redacted] , General Manager responded within minutes of receiving it We informed [redacted] that her Power Train Warranty has expired; however we offered to schedule an appointment for her to perform any needed repairs at a discounted rate She did not schedule an appointment or bring her vehicle into us so we can diagnose any issues or present her with a mutually agreeable solution As per our warranty and desire to take care of a customer after the sale, we addressed [redacted] ***’s concern in a timely manner and provided her with a loaner vehicle while her vehicle was being addressed She did not share any concerns with Feel Good Motors for another year When [redacted] had a concern a year after purchasing her vehicle, we responded to her concern in a timely manner, attempted to make a good will gesture to assist her with any potential repairs at our service station by offering her to do any work at a discounted rate We did honor our Month / mile warranty, and we attempted to continue to assist her a year after the sale At this time if [redacted] is still having an issue with her vehicle, we would be happy to look at it and present her with a potential solution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:You stated the auto body was an issue and wasn't covered under my warranty? My warrany was a month, 3,mile warranty Why wouldn't a part that was obviously worn out at time of sale not be covered? At no time did they show paper work of sending it to the [redacted] Dealership, and regardless, when they had my car in Olyphant they stated they as Feel Good Motors suggested the issue, and the time before that when they said they had it at the [redacted] dealership that [redacted] insisted there was no issueIf they take their vehicles through a thorough inspection, and apparently took this one to [redacted] before I purchased it - wouldn't an issue be detected then? Considering the woman, [redacted] , who was the owner of the [redacted] before I purchased it had the same issue causing her to sell the car to them in the first place? At the time of my oil change, the part wasn't giving me an "issue" (because it was a temporary fix as another REPUTABLE mechanic would suggest) however I did comment on some electrical issues I had with the car, and your company mechanic blamed it on "the cold weather"Why would I bring a car you sold me in the condition it was in back to you after you lied about fixing it the first time you should have? I don't trust your company with my family who would be in the car, or your mechanicsI'm a year old, at the time of purchase who came to your business alone by herself in hopes you would help me, but like everyone says, a female my age, purchasing her first car gets taken advantage of by "salesmen" like YOU (like I feel I have been)The "loaner" vehicle you provided me with was once a passenger MINI VAN, and the second time a [redacted] that smelled like mechanic oil and cigarette smoke to the point I COULDNT STAND TO DRIVE ITThe third and final loaner was one from OFF the lot like you stated you would provide me at time of sale, IF ANYTHING should happen, which was a [redacted] with a large SALE sticker on the rear left backseat window which caused danger when I drove it! You didn't even have the audacity to remove it before you let A CUSTOMER drive itRepairing a vehicle at a "discounted" rate isn't good enough! ESPECIALLY since you KNEW what condition it was in when you sold it (AGAIN, I HAVE PROOF IT WAS A DEFECTIVE CAR FROM THE PREVIOUS OWNER WHO TRADED IT IN FOR ANOTHER VEHICLE SHE PURCHASED FROM YOU) Regards, [redacted] ***

We called Coit to ask them to power wash the mildew on the vinyl siding of our home While here, we asked them to check out the crawl space Several years ago we had participated in the TVA program to make our home more energy efficient, and had insulation and a vapor barrier installed Concerning the vapor barrier, the folks from Coit discovered that there was a gap where one area had not been covered at all, and of the area that did have the barrier, it had not been anchored and did not extend up the side of the walls They also found: water-logged insulation, some of which had fallen because of the damp weight; wood fungus; areas where daylight could be seen where pipe entered the crawl space; areas on the barrier which showed that water had repeatedly run over it; a puddle (it hadn't rained in a week); and mice We ended up having them: pull and dispose of the insulation; treat the wood fungus; lay a thicker moisture barrier and anchor it properly; block and seal vents and holes; install electricity and a dehumidifier with pump-out system; reroute down spouts so that water wouldn't pour along the side of the house; power wash the mildew-affected areas of the house and the shop; and clean the air ducts They arrived the Monday following their inspection and spent five days getting us back into good shape They are completely professional and knowledgeable

We apologize for the circumstances surrounding your cleaning.  It has always been our intentions to resolve the matter in a way that keeps your interest at heart.We offer the strongest guarantee in the business so that when unforeseen issues occur we know exactly what steps to...

follow.  The first step is to reclean any areas you are unhappy with.  The next step we take is to refund your money.  We would like the opportunity to remedy the situation.  At minimum we need to take a look at the areas of concern before we are able to do a full refund.Our local office reached out to you on November 3rd, 4th, 9th and 11th via phone email and mail.  Our corporate office has also made multiple attempts to contact you.I apologize for the messy hand writing on the receipt.  I can email you a copy and we can go over it when you contact us.We apologize again for any inconvenience you may have experienced.  You are a valued customer.  We strive to ensure every customer is 100% satisfied with our services.Please contact us to resolve this matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:You stated the auto body was an issue and wasn't covered under my warranty? My warrany was a 3 month, 3,000 mile warranty.  Why wouldn't a part that was obviously worn out at time of sale not be covered? At no time did they show paper work of sending it to the [redacted] Dealership, and regardless, when they had my car in Olyphant they stated they as Feel Good Motors suggested the issue, and the time before that when they said they had it at the [redacted] dealership that [redacted] insisted there was no issue. If they take their vehicles through a thorough inspection, and apparently took this one to [redacted] before I purchased it - wouldn't an issue be detected then? Considering the woman, [redacted], who was the owner of the [redacted] before I purchased it had the same issue causing her to sell the car to them in the first place? At the time of my oil change, the part wasn't giving me an "issue" (because it was a temporary fix as another REPUTABLE mechanic would suggest) however I did comment on some electrical issues I had with the car, and your company mechanic blamed it on "the cold weather". Why would I bring a car you sold me in the condition it was in back to you after you lied about fixing it the first time you should have? I don't trust your company with my family who would be in the car, or your mechanics. I'm a 24 year old, 23 at the time of purchase who came to your business alone by herself in hopes you would help me, but like everyone says, a female my age, purchasing her first car gets taken advantage of by "salesmen" like YOU (like I feel I have been). The "loaner" vehicle you provided me with was once a 6 passenger MINI VAN, and the second time a 2001 [redacted] that smelled like mechanic oil and cigarette smoke to the point I COULDNT STAND TO DRIVE IT. The third and final loaner was one from OFF the lot like you stated you would provide me at time of sale, IF ANYTHING should happen, which was a [redacted] with a large SALE sticker on the rear left backseat window which caused danger when I drove it! You didn't even have the audacity to remove it before you let A CUSTOMER drive it. Repairing a vehicle at a "discounted" rate isn't good enough! ESPECIALLY since you KNEW what condition it was in when you sold it (AGAIN, I HAVE PROOF IT WAS A DEFECTIVE CAR FROM THE PREVIOUS OWNER WHO TRADED IT IN FOR ANOTHER VEHICLE SHE PURCHASED FROM YOU). 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---[redacted] not happy with the answer from Coit,They want to come look at what was done back in October after we had to re due our self .my wife wants to take them to small claim's court , I sent then a e mail, I have  counting myself friends on Facebook approx 2,500 followers have many in blue ash,maderia,Indian hill,and Montgomery, Fairfield,westchester, mt healthy,if they do not give us a refund, will have no choice.. [redacted] they had a hose break and water went everywhere dresser,our desktop,fax machine and what made my wife livid was her 900 dollar Amish quilt got wet and now there is a brown stain on it WE will take that to court and they may have to pay us $900 instead of $194 ...Thanks .Happy New Year to you also !!

We appreciate this opportunity to respond to the customer
concern you received from [redacted].  We
do appreciate every opportunity to address concerns and make every reasonable
attempt to resolve any issue immediately. 
After reviewing the following information, we believe you...

will determine
we made significant attempts to address and resolve this matter in a timely
fashion.
Based upon our records that we have included as attachments,
the following occurred.
07/17/2014:  [redacted] purchased the [redacted].
08/08/2014:  [redacted]
had an issue with the vehicle after the sale. 
We sent it to [redacted], and they found code [redacted], throttle body valve
stuck. This item was not covered under her 3 month 3000 mile warranty.  As an
act of good will Feel Good Motors repaired the issue at no cost to [redacted]. 
01/08/2015:  [redacted]
brought her vehicle to our service station for a complimentary oil change.  She had no concerns at this time 5 months after
the sale and 2 months outside of her warranty.
08/13/2015:  [redacted]
sent us an email sharing with us her concern about her vehicle.  Sean S[redacted], General Manager responded within
25 minutes of receiving it.  We informed [redacted] that her Power Train Warranty has expired; however we offered to schedule an appointment for her to
perform any needed repairs at a discounted rate.  She did not schedule an appointment or bring
her vehicle into us so we can diagnose any issues or present her with a mutually
agreeable solution.
As per our warranty and desire to take care of a customer after
the sale, we addressed [redacted]’s concern in a timely manner and provided her
with a loaner vehicle while her vehicle was being addressed.  She did not share any concerns with Feel Good
Motors for another year.  When [redacted]
had a concern a year after purchasing her vehicle, we responded to her concern
in a timely manner, attempted to make a good will gesture to assist her with
any potential repairs at our service station by offering her to do any work at
a discounted rate.    We did honor our 3 Month / 3000 mile
warranty, and we attempted to continue to assist her a year after the sale. 
At this time if [redacted] is still having an issue with her
vehicle, we would be happy to look at it and present her with a potential
solution.

By us requesting a visit to your home we had hoped to correct
any issues surrounding the cleaning.  A
visit to your home doesn’t suggest we wouldn’t follow through with our
refund.  We simply need a couple of
pictures of the damage, or a receipt from the company that recleaned it.  Alternatively, if you insist on no visit to
your home in attempt to solve the matter, we can send you a general release
form which upon receipt from you we can refund our cleaning charges.
 
We apologize for any inconvenience this may have caused
you.  Please contact me at 1-[redacted]
to resolve this matter.
 
Thank you,
[redacted]