Cold Air

Complaint: I am rejecting this response because: I was told by owner originally they kept copies of every receipt and he didn't want to pull it out and that he remembered me and would have no issue fixing itWhen I came up the second time they said they had no knowledge of me told me he refused to look into his copies because I lost my receipt duri ng a move but I have proof of transaction in my bank statementsI also have tracking ofor the refrigera tor through trisupply and whirlpool stating he illegally bought and resold a condemned refrigerator he knew he was not allowed to resale it and whirlpool stated he should have never been allowed to buy it, and that especially resale was illegalHe has done this to a lot of peopleContact affordable appliance repair for an entire list of clients he refused to repairI can provide evidence through whirlpool, and will be doing so in claims Sincerely, [redacted]

I asked him to provide me with a copy of his receipt to show that he bought it from me then I would help him he never produced a receipt.If he bought it from me and it has a warranty we will honor the warrantyProvide the receipt to show the date of purchase

I was told by the Revdex.com to treat everybody the same and I do All my receipt are the sameWe give a day in shop warranty on the used equipment we sellWe do our best to ensure that what we sell is working as it is describe on the receiptBut the equipment is mechanical and thing could go wrong and if the equipment is in warranty we will repair itAll they have to do is bring it to the shop with the receipt showing that they got it from me He has never brought the equipment to my shop for me to inspect or shown me his receipt.We are environmentally conscious and we recycle used equipment parts that may otherwise be causing pollution and going to the landfillWe even pick up junk from the side of the road and resale it, if it passes our testTell him to bring the equipment to my shop for me to inspectI may be willing to buy it for partsShow me the evidence of the transaction in a bank statementsI know it has been well over days.I'm sorry the guy had bad luck but according to the Revdex.com I am suppose to treat everybody the same and I do [redacted] Cold Air IH EBeaumont, TX

The cord is not a issueMy prior statement about your warranty stands

*** ***Cold Air AC and Appliancewww.AC-Appliance.com409-656-Interstate 10, Exit 854Beaumont, Texas 77701 Hello and thank you for giving me a chance to response. We give a written warranty on all salesIt is on the receipt and includes the serial number of the item
and the date of the purchase.If we are responsible to repair a machine we will be happy to do so in one day if the job is started by noon. I have no idea what you’re talking about until you show me your receiptShow me a copy of your receipt and if we are responsible to repair your machine we will be happy to do so. I don't understand how anyone can make a complaint with the B.B.Bwithout referring to a copy of the receiptWithout the receipt I cannot properly respond. I don't want a frivolous complaint to tarnish my record but, if we are responsible, we will make it right. I take issue with the facts alleged in the complaint. (1) I answer all my own calls as fast as possible and I have the recording to show itOn the date mentioned 9/11/my caller ID shows I answer calls and missed only calls. None of these calls were from the number mentioned in the complaint (***).(2) As a matter of company policy we do not do in home service. Sorry if there is any misunderstanding. It is stated on all of our receipts “In Shop Warranty". However under some circumstances we may exchange or take the equipment in for service, but we do not do in home serviceThanks, If I can help you call me at 409-656-1061 between AM and PM

Complaint:
I am rejecting this response because:I fixed the product myself with the part an accrual appliance repair tech had me replace I found my receipt alsoThis guy has scammed hundreds of people and is always under fire from customers He sells broken equipment regularly I just want Revdex.com to reduce this man's rating he doesn't even put his business name anywhere on receipts or anything I had to dig to find itI would like him to be held responsible for illegally reselling a fridge that is condemned by manufacturer and was being sold for parts yet he resold it as he bought it never even tried to fix it All appliance repair companies in South East Texas have warned me of him since I've had to spend over 300$ to fix the fridge I don't want to see him again I just want him held responsible He is a complete worm in the system. Sincerely,*** ***

Complaint:
I am rejecting this response because:I don't want to accept any response I want anyone out there to be aware of the mess and scams people might be put through I am a disabled vet with a full time job and a family how would anyone have time to bring their fridge in for repair left without a fridge and just waiting on him to fix it? I'm good plz keep this message on bbq avoid making them a+Because they are notHis workers are great he is very rudeSincerely,*** ***

[redacted]Cold Air AC and Appliance1475 Interstate 10 EastBeaumont Texas 777701409-656-1061To Whom It May ConcernFrom the complaint ID 11449950(1)The first thing she talked about is she bought a dryer with the wrong cord. She said we change it with no problem. I have a...

comment about that.We did not have to give her a free cord and free labor of installing the cord. It was not my fault she bought a dryer with the wrong cord. By law a didn't have to replace it free! I could have made them get their own cord. I could have charged them for installing the cord. It cost me money to replace that cord.  But we went ahead and replaced the cord at no charge just as a courtesy.(2) The next thing she said was inaccurate.Here is what I know. We have a standard operating procedure. Everything we sell here at Cold Air AC and Appliancehas been tested and in good working condition before we put it on the floor for sell. Because everything we sell is electrical ormechanical it is possible for things to break down. If something we sell breaks down we will repair it, Usually the same day, if it is under warranty.In this instance the dryer was under warranty. The lady did bring the dryer back because it was not heating. We checked it out and found the temperature limit switch was open. We replaced the switch and called them to pick it up. When they got here we show them that the dryer is working now and explain to them that the most likely cause of the problem was improper ventilation or improperinstallation . The dryer vent could have been blocked or crimped. we advised them that when this happens it opens up the limit switch. We repaired the dryer at no charge. The lady told me she didn't want the dryer she wanted her money back. I told her we do not give refunds we follow what is written on her warranty as a legal document. Her warranty is "IN SHOP" 30 days parts and labor.  We repaired her dryer. Her machine is ready for pick up. We will not be responsible for her dryer after it was not picked up on time. We do not have a storage facility.Thank you, [redacted]

Complaint: 11449950I am rejecting this response because: The dryer cord Mr. [redacted] is referencing was put on by my two sons at my home and not by his employees. The cord was simply exchanged for the right cord. Seeing that the cord was simply exchanged I am not sure how Mr. [redacted] could have lost money off of it. The reason the dryer was brought back was not because it was not heating. The dryer would not come on at all after I dried one load of clothes. Mr. [redacted]'s employees confirmed the dryer would not come on the day my son and I brought it back. I have attached pictures of the air vent that Mr. [redacted] implied that was pinched. It is brand new and as I have stated earlier in the email, only used once because the dryer only worked for me one time to dry one load of clothes. The attitude that Mr. [redacted] is displaying in his response email is the same attitude we were confronted with at the time we asked for a refund on his dryer. I am still asking for my full refund and will not have any dealings with Mr. [redacted] in the future. Sincerely,[redacted]

The cord is not a issue. My prior statement about your warranty stands.

I was told by the Revdex.com to treat everybody the same and I do.  All my receipt are the same. We give a 30 day in shop warranty on the used equipment we sell. We do our best to ensure that what we sell is working as it is describe on the receipt. But the equipment is mechanical and thing could go wrong and if the equipment is in warranty we will repair it. All they have to do is bring it to the shop with the receipt showing that they got it from me.  He has never brought the equipment to my shop for me to inspect or shown me his receipt.We are environmentally conscious and we recycle used equipment parts that may otherwise be causing pollution and going to the landfill. We even pick up junk from the side of the road and resale it, if it passes our test. Tell him to bring the equipment to my shop for me to inspect. I may be willing to buy it for parts. Show me the evidence of the transaction in a bank statements. I know it has been well over 30 days.I'm sorry the guy had bad luck but according to the Revdex.com I am suppose to treat everybody the same and I do.   [redacted]Cold Air 1475 IH 10 EBeaumont, TX 77701

Complaint: 11985707
I...

am rejecting this response because: I was told by owner originally they kept copies of every receipt and he didn't want to pull it out and that he remembered me and would have no issue fixing it. When I came up the second time they said they had no knowledge of me told me he refused to look into his copies because I lost my receipt duri ng a move but I have proof of transaction in my bank statements. I also have tracking ofor the refrigera tor through trisupply  and whirlpool stating he illegally bought and resold a condemned refrigerator he knew he was not allowed to resale it and whirlpool stated he should have never been allowed to buy it, and that especially resale was illegal. He has done this to a lot of people. Contact affordable appliance repair for an entire list of clients he refused to repair. I can provide evidence through whirlpool, and will be doing so in claims.
Sincerely,
[redacted]

We have to treat everybody the same we can't do favors for one person and not everyone.There are reasons I have a firm 30-day deadline on warranties. First: I have subcontracted with technicians to do the work. They will honor the warranty for me If a customer makes a claim within the 30 days. We have to check to see if it is something we are responsible for.  I can't get them to work on something if it's out of warranty. Second: If I purchased any parts to get it ready for sale, If that part fails I could get a replacement part under warranty from my supplier.Third:  Is for my convenience.  I can remember just about anything I did to that machine for 30 days. I don't try to commit everything to memory for over 30 days. --------------------------------------------------------------------------------...⇄ my receipts say 30 days in shop warranty.  Mr. [redacted] never brought the equipment in for inspection. He wanted me to make a house call. That was not in our agreement. Then he let the warranty expire.  Now he says he fixed it himself,  he found his receipt and he never wants to see me again.

I asked him to provide me with a copy of his receipt to show that he bought it from me then I would help him he never produced a receipt.If he bought it from me and it has a warranty we will honor the warranty. Provide the receipt to show the date of purchase.