Cold King Air Inc.

Review: Merchant installed new central air conditioning unit, also for heat. Repeatedly needs to return to service n fix probelems occurring . Constantly charging service fees n cost. 5 Years later find out unit is faulty n merchant refuses to make proper repairs. STATING NOW OUT OF WARRANTY!!!!Desired Settlement: To either Refund all monies, or to repair the damage accordingly, with no other charges, n to refund all the other monies I've paid to get the problem fixed.

Business

Response:

Units were installed 8/*/2010 with a 5 year warranty on all parts, and only a 1 year warranty on labor.Cold King went back to the job 1 year after install to repair a leak in the service valve. No cost to [redacted].Next year, we received phone call stating that the under was not working and they think it was another leak. We went back to the job site and test all of the units and found that the leak was not in our equipment that we installed. At no cost to [redacted] I refilled the unit with refrigerant, over a $250.00 value that they should of been responsible for since the labor portion of the warranty was out of warranty. 2 months later, we received another phone call stating the unit was not working properly and they thought it was another leak. We went back to the job site, we found that refrigerant was very low. We used UV Die kit to see where it was leaking from, and we refilled the unit with refrigerant. Again free of charge, no cost to [redacted]. $400.00 value.1 year later, again we received a phone call stating the unit was not working. Again went to the job, found the unit low on refrigerant, we once again used the UV die and light to look for the leak. And once again our equipment that we sold to [redacted] was not leaking. I told [redacted] it must be in the line set (something Cold King DID NOT INSTALL) We need to perform a pressure test, $400.00 value, that [redacted] does not want to pay for, nor does she think shes responsible for. But the leak is not in any of the equipment that we sold, and the labor warranty has been out of warranty at this point. [redacted] used very harsh words towards my workers and myself. We received another phone stating the unit is still not working properly. We went back and used a product called Leak Freeze, which is a product that seals small holes in copper lines, but is NOT 100% guaranteed to seal the holes. [redacted] agreed to pay for this service for $200.00. We ate the labor and refrigerant cost again at a $400.00 value. We explained to her AGAIN if this does not work, we need to perform leak pressure at $400.00 value, and once again [redacted] used very harsh and vulgar language towards my company. At that point I explained to her that we can no longer help your situation for free and that you would need to pay for any further services to help fix any issues for your system.We ate over $1000.00 in labor and refrigerant trying to help out the situation that [redacted] has.