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Cold Springs Dental Reviews (3)

[redacted] has been bringing his children here since infancyHe has been a patient for almost years, and [redacted] herself was a patient for many yearsI am sorry that their divorce has not been amicable, but we have done nothing wrong This complaint says that the problem occurred on 11/20/On that date the children had appointments for teeth cleanings, and there was no communication from or with [redacted] ***The first ***e we received a call from her was on 6/14/when she left a voicemail message to cancel upcoming appointments for the kidsOn July 27, [redacted] had called to see what treatment was going to be being done and consented to the fillings on JeryanThey were completed a few days later.We have spoken to [redacted] to be sure that we are a good fit for his family, we do not want to be in the middle of a custody tug-of-warHe stated that they each have 50\custody of the children and the court order states that the parents can make decisions regarding dental careHe stated that he would work it out with ***Now she has contacted the Revdex.comThere are no upcoming appointmentsWe did not reschedule after the last appointments that they had due to ***'s concernsHad she simply called to ask, we would have told her that

I am rejecting this response because:The fact that I once sought treatment at Cold Springs, and in fact, took my children took beginning at *** infancy is not good cause to provide continued treatment upon a parent's request not toTwo children are removed from school in Natomas in order for one to be seen at Cold Springs Dental in PlacervilleCold Springs is correct to query such a fit adequateIn fact, at this juncture it is notHad my original email of been obliged, or even my second email of (email will be provided upon request) then quite possibly the Revdex.com contact could have very much been avoided.Cold Springs Dental did not receive communication from me relating to the appointment on because *** surreptitiously took the children without informing me of the appointmentIn fact, when I confronted *** about the appointment a few days later, he reported that no appointment took placeText messages will be provided up requestMy initial oral communication in June, 2016, was followed up by oral communication on wherein, it is true that I provided auth for one filling as the second was to take place some***e down the roadI provided auth for the ONE treatment only and stated that further auth would be required, once further appointment was to take placeThis was reiterated in my email to Cold Springs on 7.25.16, along with a copy of the Court OrderEmail will be provide upon requestOral communication was had with *** from Cold Springs for a third ***e on or about 8.8.16, wherein I provided denial again of dental treatment to their office after learning that *** had again taken *** for treatment without informing of said appointmentI simply did call, three ***es in fact, and each ***e my voice went unheardI, a parent to my children, have been denied the opportunity to engage in the decision making as it pertains to medical careCold Springs grabbed the rope of this tug of war the first ***e it neglected to listen to my denialI am satisfied to hear that no further appointments have been made for my childrenThis shall remain the case until further communication to Cold Springs from BOTH parents has been given

[redacted] has been bringing his children here since infancy. He has been a patient for almost 10 years, and [redacted] herself was a patient for many years. I am sorry that their divorce has not been amicable, but we have done nothing wrong.  This complaint says that the problem occurred on...

11/20/2015. On that date the children had appointments for teeth cleanings, and there was no communication from or with [redacted]. The first [redacted]e we received a call from her was on 6/14/2016 when she left a voicemail message to cancel upcoming appointments for the kids. On July 27, 2016  [redacted] had called to see what treatment was going to be being done and consented to the fillings on Jeryan. They were completed a few days later.We have spoken to [redacted] to be sure that we are a good fit for his family, we do not want to be in the middle of a custody tug-of-war. He stated that they each have 50\50 custody of the children and the court order states that the parents can make decisions regarding dental care. He stated that he would work it out with [redacted]. Now she has contacted the Revdex.com. There are no upcoming appointments. We did not reschedule after the last appointments that they had due to [redacted]'s concerns. Had she simply called to ask, we would have told her that.

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